RE: OWA Replies
- From: v-mzhuan@xxxxxxxxxxxxxxxxxxxx (Manfred Zhuang [MSFT])
- Date: Fri, 12 Oct 2007 11:27:28 GMT
Hi Joe,
Appreciate your update and response. I am glad to hear that the problem has
been fixed.
I'd like to make a summary for this thread:
Issue:
======
when attempting to reply emails in OWA, a window pops up with a red X.
Cause:
=====
This behavior occurs because Windows Vista no longer includes support for
the ActiveX control that is used for HTML editing in Outlook Web Access.
Resolution:
======
You receive an error message when you try to perform any editing tasks, or
you must click to enable the compose frame in Outlook Web Access
http://support.microsoft.com/kb/911829
If you have any other questions or concerns, please do not hesitate to
contact us. It is always our pleasure to be of assistance.
Have a nice day!
Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: OWA Replies
| thread-index: AcgKlhwtM1ep436tRiC9Pcr5A3LywA==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?Sm9l?= <Joe@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <OpjADmw#HHA.484@xxxxxxxxxxxxxxxxxxxx>
<4iq5MuC$HHA.5532@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: OWA Replies
| Date: Tue, 9 Oct 2007 10:02:01 -0700
| Lines: 272
| Message-ID: <46ECD221-0707-4F7D-A6D7-AA2A2BFF925B@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:68253
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| The following hot fix resolved the problem:
| http://support.microsoft.com/kb/911829
|
|
|
| "Manfred Zhuang [MSFT]" wrote:
|
| >
| > Hello Joe,
| >
| > Thank you for posting here.
| >
| > From your post, I understand that when attempting to reply emails in
OWA, a
| > window pops up with a red X. You tried right clicking it and choosing
show
| > picture, but it did not work.
| >
| > Firstly I would like to confirm that does this issue happen on all the
| > client workstations? Or only happens on a certain workstation?
| >
| > Do all the users encounter the problem or only one certain user?
| >
| > If only one client encounters the issue, the root cause can be at the
| > client side.
| >
| > I suggest you try following steps and check if it works:
| >
| > I. If the issue happens in IE 7, please install following update on the
| > server:
| > =============================================
| > Update for Exchange 2003 (KB 911829)
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=5BC06E8A-08EB-4976-
| > BC68-A03EBE3A2552&displaylang=en&displaylang=en
| >
| > Additional information:
| > You receive an error message when you try to perform any editing tasks,
or
| > you must click to enable the compose frame in Outlook Web Access
| > http://support.microsoft.com/kb/911829
| >
| > II. Ensure Exchange SP2 is installed on the server.
| > ==============================
| > If Exchange 2003 SP2 is not installed on the server, I suggest you
install
| > it first.
| >
| > Exchange 2003 Service Pack 2
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=535BEF85-3096-45F8-
| > AA43-60F1F58B3C40&displaylang=en
| >
| > Please kindly read information in the following link before installing
SP2:
| >
| > Microsoft Exchange Server 2003 Service Pack 2 Release Notes
| >
http://download.microsoft.com/download/f/b/5/fb5c54af-fe5c-48e9-be97-f9e8207
| > 325ab/Ex_2003_SP2_RelNotes.htm
| >
| > In addition, to prevent data loss, before installing SP2, we suggest
you
| > make a complete backup of all of your Exchange data and make another
| > complete backup of your Exchange data for your records after installing
SP2.
| >
| > Backing Up and Restoring Windows Small Business Server 2003
| > http://go.microsoft.com/fwlink/?LinkId=49916
| >
| > More information:
| > Exchange Server 2003 SP2 Overview
| > http://www.microsoft.com/exchange/downloads/2003/sp2/overview.mspx
| >
| > Exchange Server 2003 Service Pack 2: Frequently Asked Questions
| > http://www.microsoft.com/exchange/downloads/2003/sp2/faq.mspx
| >
| > III. URLScan
| > =======
| > This problem can be caused by URLScan. URLScan will block certain
messages
| > with specific characters in the subject that results in 404. You may
refer
| > to following Knowledge Base Article for additional information:
| >
| > The URLScan tool may cause problems in Outlook Web Access
| > http://support.microsoft.com/?id=325965
| >
| > If this is the case, please try the steps in the following article to
| > resolve such issue:
| > XCCC: IIS Lockdown and URLscan Configurations in an Exchange Environment
| > http://support.microsoft.com/?id=309508
| >
| > VI. Clean IE cache on client computer:
| > =======================
| > 1. Click Start, Run, type: inetcpl.cpl and press Enter.
| > 2. Select the General tab, and in the Temporary Internet files window,
| > click Delete Cookies, and click OK.
| > 3. In the same tab click Delete Flies, check the "Delete all offline
| > contents" box and click OK.
| >
| > 4. Click the Programs tab, and click "Reset Web Settings".
| > 5. Click the Advanced tab, and click "Restore Defaults".
| > 6. Under the Advanced tab, uncheck Enable third-party browser
extensions
| > (requires restarting).
| > 7. Click OK.
| >
| > V. This is a known issue about some antivirus software, for example the
| > Trend Micro eManager product with an anti-spam filter. Do you install
any
| > anti-spam and anti-virus software on SBS and client computer? I suggest
you
| > temporarily disable any anti-spam and anti-virus software on SBS and
the
| > client computer. Then test this issue.
| >
| > VI. Some corrupted Exchange-related virtual directories may caused this
| > issue. Please perform the following methods to re-create the
| > Exchange-related virtual directories in Internet Services Manager:
| >
| > a. Download and install the IIS 6.0 Resource Kit Tools. To obtain the
IIS
| > 6.0 Resource Kit Tools, visit the following Microsoft Web site:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyID=56FC92EE-A71A-4C73-
| > B628-ADE629C89499&displaylang=en
| >
| > If you do not want to install all the IIS 6.0 Resource Kit Tools, click
the
| > Custom installation option to install only Metabase Explorer 1.6.
| > b. Start IIS Manager.
| > c. Back up the metabase. To do this, right-click Default Web Site,
click
| > All Tasks, and then click Save Configuration to a File. Type a filename
for
| > the file and click OK.
| > d. Expand Default Web Site, and then delete the following virtual
| > directories: o Microsoft-Server-ActiveSync
| > OMA
| > Exadmin
| > Exchange
| > Public
| > ExchWeb
| >
| > e. Start Metabase Explorer. To do this, click Start, point to All
Programs,
| > point to IIS Resources, point to Metabase Explorer, and then click
Metabase
| > Explorer.
| > f. Expand the LM key, right-click the DS2MB key, and then click Delete.
| > g. Close Metabase Explorer.
| > h. Restart the Microsoft Exchange System Attendant service to re-create
the
| > virtual directories in IIS.
| >
| > Note: If the virtual directories are not re-created after 15 minutes,
| > restart the server.
| > i. In IIS Manager, expand Default Web Site, right-click Exchweb, and
then
| > click Properties.
| > j. Click the Directory Security tab, and then click Edit under
| > Authentication and access control.
| > k. Verify that only the Enable anonymous access check box is selected.
| > l. Right-click Default Web Site, and then click Stop.
| > m. Right-click Default Web Site, and then click Start.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > kindly help me collect some information for further investigation:
| >
| > 1. Did OWA work properly before?
| >
| > 2. If you try to create a new email or forward an email, does the issue
| > happen?
| >
| > 3. Does Outlook work properly?
| >
| > 4. Do you get the same issue on both internal clients and external
clients?
| >
| > 5. If you log on OWA on SBS server, does the issue happen?
| >
| > 6. Please create a new user account on SBS. Does this issue also happen
on
| > the new OWA account?
| >
| > 7. Please capture screenshots on the error page and send the pictures
to me
| > at v-mzhuan@xxxxxxxxxxxxx
| >
| > 8. If it is convenient, could you please create a test account for me?
So,
| > I could try to check if this is a client side issue. If possible,
please
| > let me know the following information.
| >
| > Public FQDN
| > Internal Domain Name
| > Test User account & Password
| >
| > You may send the information to v-mzhuan@xxxxxxxxxxxxxx
| >
| > 9. Gather IIS log:
| >
| > a. Open IIS snap-in.
| >
| > b. Right click Default Web Site and click Properties.
| >
| > c. Uncheck the "Enable Logging" box and click Apply.
| >
| > d. Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files
to a
| > backup location.
| >
| > e. Check "Enable Logging" box and click OK.
| >
| > f. Run IISReset command.
| >
| > g. Reproduce the problem and send the log file in
| > C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.
| >
| > 10. Gather IIS Metabase:
| >
| > 1) Download the IIS Resource Kit tools from the following page:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
| > B628-ADE629C89499&displaylang=en
| >
| > 2) Install it, run MBExplorer (Metabase Explorer)
| >
| > 3) Right click the "LM" node and choose "Export to file".
| >
| > 4) Specify a file name, specify the password and finish the export.
| >
| > 5) Send the file and the password to v-mzhuan@xxxxxxxxxxxxx
| >
| > Hope these steps are helpful.
| >
| > Thanks and have a nice day!
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | From: "Joe" <jbarber@xxxxxxxxxxxx>
| > | Subject: OWA Replies
| > | Date: Wed, 19 Sep 2007 18:07:24 -0400
| > | Lines: 7
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | format=flowed;
| > | charset="iso-8859-1";
| > | reply-type=original
| > | Content-Transfer-Encoding: 7bit
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
| > | Message-ID: <OpjADmw#HHA.484@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: ool-43504032.dyn.optonline.net 67.80.64.50
| > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:64255
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | When I connect to Exchange with OWA and Click on a message to reply
to I
| > get
| > | the little square box in the upper left corner with a Red X thru it
in
| > the
| > | area I would type my reply. I tried to right click on it and select
show
| > | picture but it is not an option.
| > |
| > | Any ideas?
| > |
| > |
| >
| >
|
.
- References:
- RE: OWA Replies
- From: Joe
- RE: OWA Replies
- Prev by Date: RE: SBS Vista Questions
- Next by Date: Re: WSS3 on SBS2003 User Alerts not working
- Previous by thread: RE: OWA Replies
- Next by thread: Re: Install R2 over existing SBS2003
- Index(es):
Relevant Pages
|
