RE: No delivery report 4.4.7

Hi Terence (and thank you for your patience :-)
mail.rabarberlandet.dk is a mail server host on our ISP.
The sbs2003 (2 nics, global IP on the outside) is setup to route mails
throug DNS. (under the domaine: proakra.dk - so we don't use smarthost.
We can receive e-mais from outside (f. exsample hotmail.com,
rabarberlandet.dk gmail.com)
Internal we can send mail, but not til f. exsample hotmail.com or any other
outside the house and we receive a NDR roport like this:

Meddelelsen nåede ikke frem til nogle af eller alle de ønskede modtagere.

Emne: arggggghhhh nr. 100000000000000000000000000
Sendt: 08-10-2007 16:20

Der kunne ikke leveres til følgende modtager(e):

henrik_vind@xxxxxxxxxxx den 09-10-2007 16:36
Could not deliver the message in the time limit specified. Please retry or
contact your administrator.
<proakra.dk #4.4.7>

In the message tracking Center says:
SMTP:message routed and queued for remorte delivery
SMTP:Non-delivery-report (NDR) generated

From the SMTP log:
#Software: Microsoft Internet Information Services 6.0
#Version: 1.0
#Date: 2007-09-20 07:30:14
#Fields: date time c-ip cs-username s-sitename s-computername s-ip s-port
cs-method cs-uri-stem cs-uri-query sc-status sc-win32-status sc-bytes
cs-bytes time-taken cs-version cs-host cs(User-Agent) cs(Cookie) cs(Referer)
2007-09-20 07:30:14 195.190.153.2 gcbomail.ngdc.net SMTPSVC1 PRO-SERVER
217.116.239.147 0 EHLO - +gcbomail.ngdc.net 250 0 303 22 63 SMTP - - - -
2007-09-20 07:30:14 195.190.153.2 gcbomail.ngdc.net SMTPSVC1 PRO-SERVER
217.116.239.147 0 MAIL - +FROM:<name.lastname@xxxxxxxxxxxxxxxxx> 250 0 58 71
0 SMTP - - - -
2007-09-20 07:30:14 195.190.153.2 gcbomail.ngdc.net SMTPSVC1 PRO-SERVER
217.116.239.147 0 RCPT - +TO:<henrik@xxxxxxxxxx> 250 0 30 27 0 SMTP - - - -
2007-09-20 07:30:14 195.190.153.2 gcbomail.ngdc.net SMTPSVC1 PRO-SERVER
217.116.239.147 0 DATA - +<001201c7fb58$154b2ad0$1c136f0a@xxxxxxxxxxxxx> 250
0 130 189095 219 SMTP - - - -
2007-09-20 07:31:14 195.190.153.2 gcbomail.ngdc.net SMTPSVC1 PRO-SERVER
217.116.239.147 0 QUIT - gcbomail.ngdc.net 240 60219 59 4 0 SMTP - - - -

Best regards
Henrik


"Terence Liu [MSFT]" wrote:

Hello Henrik,

Thank you for reply.

Please let me know where the mail.rabarberlandet.dk host on. If the
mail.rabarberlandet.dk is a mail server host on your ISP, that means you
can telnet external 25 port. If the mail.rabarberlandet.dk is your SBS
Exchange server, the telnet test is no help for outbound email issue.

Do you send email thru smart host? If the mail.rabarberlandet.dk is your
smart host. Please contact your smart host support for help.

Before we go any further, please let me know the following information so
that we can understand your situation more clearly.

1. Please send the NDR to me.

2. When does the issue happen? Can you send email to external before?

3. Please collect the MPS Report on Exchange and send to me.

4. Enable SMTP logging and gather SMTP log to troubleshoot the issue:

A. Open Exchange System Manager, expand Servers -> <Server name> ->
Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
Properties.

B. Under the General tab, check the option "Enable Logging".

C. With "W3C Extended Log File Format", click "Properties".

D. Under "General Properties", make sure "Use local time for file naming
and rollover" is CHECKED.

E. Switch to the "Extended Properties", and then select to enable All the
logging Options.

F. Click OK to apply the modification.

G. Right-click Default SMTP Virtual Server and click Stop.

H. Right-click Default SMTP Virtual Server and click Start to restart the
SMTP server.

I. Reproduce the issue, repeat step G to stop Default SMTP Virtual Server,
copy out or zip the SMTP log files in the
"%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
"Default SMTP Virtual Server".

I appreciate your time and look forward to hearing from you.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: No delivery report 4.4.7
| thread-index: AcgJuNcPMgtXy//ERgC9CMf7iYbdHA==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?SGVucmlr?= <Henrik@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <0F73C2F2-F6D2-47C6-8EBE-604A09756C73@xxxxxxxxxxxxx>
<Kjsc7xz$HHA.240@xxxxxxxxxxxxxxxxxxxxxx>
<9BD8CB5B-C643-4CE3-AE4D-3B4FA2C1AFA8@xxxxxxxxxxxxx>
<86B46E23-CAD8-47E5-BB02-28B16E624129@xxxxxxxxxxxxx>
<bzDELs#$HHA.5604@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: No delivery report 4.4.7
| Date: Mon, 8 Oct 2007 07:38:06 -0700
| Lines: 326
| Message-ID: <CB77E919-106B-4248-BA32-D2A728673160@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:68020
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Terence
| When I tenet to a mail server (telnet mail.rabarberlandet.dk 25), the
| answear look like this:
| 220 mail1.surf-town.net ESMTP
| The EHLO looks like this:
| EHLO mail.rabarberlandet.dk
| 250-mail1.surf-town.net
| 250-PIPELINING
| 250-8BITMIME
| 250-SIZE 52428800
| 250 AUTH LOGIN PLAIN CRAM-MD5
| mail from henrik@xxxxxxxxxxxxxxxxx
| 250 ok
| But when I do the RCPT command, it says:
| RCPT TO henrik@xxxxxxxxxxxxxxxxx
| 550 sorry, no mailbox here by that name (#5.1.1)
| RCPT TO: henrik@xxxxxxxxxxxxxxxxx
| 502 unimplemented (#5.5.1)
|
| How come? - henrik@xxxxxxxxxxxxxxxxx is my own walid e-mail adress.
|
| Best regards
| Henrik
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Henrik,
| >
| > Thank you for update.
| >
| > You unable telnet external mail server 25 port, so you unable send
email
| > out.
| >
| > I suggest you try to:
| >
| > 1. Please try to plug your Internet connection directly to one client
| > computer or laptop. This will bypass your router. Then, telnet external
| > mail server from this computer. Does it success?
| >
| > 2. Try to telnet another external mail server. Does it success?
| >
| > 3. Try to telnet external mail server's IP address. Does it success?
| >
| > 4. Please do connect your ISP to ensure they do not block TCP 25 port.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > 1. Please send the NDR to me.
| >
| > 2. When does the issue happen? Can you send email to external before?
| >
| > 3. Can you access Internet web site?
| >
| > 4. Please collect the MPS Report on Exchange and send to me.
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: No delivery report 4.4.7
| > | thread-index: Acf/f7kdzFj+8WwFSYGy7XQULsBvBQ==
| > | X-WBNR-Posting-Host: 207.46.193.207
| > | From: =?Utf-8?B?SGVucmlr?= <Henrik@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <0F73C2F2-F6D2-47C6-8EBE-604A09756C73@xxxxxxxxxxxxx>
| > <Kjsc7xz$HHA.240@xxxxxxxxxxxxxxxxxxxxxx>
| > <9BD8CB5B-C643-4CE3-AE4D-3B4FA2C1AFA8@xxxxxxxxxxxxx>
| > | Subject: RE: No delivery report 4.4.7
| > | Date: Tue, 25 Sep 2007 07:24:03 -0700
| > | Lines: 210
| > | Message-ID: <86B46E23-CAD8-47E5-BB02-28B16E624129@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:65449
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Forgot to mention that our ISP have no firewall on our Internet
| > connection,
| > | and we have not installed a ISA server 2004 .
| > |
| > | Best regards
| > | Henrik
| > |
| > | "Henrik" wrote:
| > |
| > | > Hi Terence
| > | > I have run the CEICW again, i did't help, then i tryed to telnet to
a
| > | > externel mail server - I could't:
| > | >
| > | > (C) Copyright 1985-2003 Microsoft Corp.
| > | >
| > | > C:\Documents and Settings\Administrator>telnet mail.one-server.dk 25
| > | > Connecting To mail.one-server.dk...Could not open connection to the
| > host, on
| > | > port 25: Connect failed
| > | >
| > | > The firewall is open for internet e-mail.
| > | >
| > | > What do I do now?
| > | >
| > | > Best regards...and thanks a lot!
| > | > Henrik - Denmark
| > | >
| > | >
| > | > "Terence Liu [MSFT]" wrote:
| > | >
| > | > > Hello Customer,
| > | > >
| > | > > Thank you for posting here.
| > | > >
| > | > > According to your description, I understand that you unable to
send
| > any
| > | > > email from your Exchange on SBS to any external email domain, and
get
| > 4.4.7
| > | > > NDR. If I have misunderstood the problem, please don't hesitate
to
| > let me
| > | > > know.
| > | > >
| > | > > Based on my research, I suggest we try the following steps to see
if
| > we can
| > | > > resolve this issue:
| > | > >
| > | > > 1. Please run CEICW wizard to configure the Exchange on SBS:
| > | > >
| > | > > Go through the follow KB and rerun CEICW carefully.
.

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