RE: User-assigned group policy installation fails at logon
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Tue, 09 Oct 2007 09:03:11 GMT
Hello Customer,
Thank you for posting here.
According to your description, I understand that ... If I have
misunderstood the problem, please don't hesitate to let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
Method 1: Re-register the Windows Installer
To re-register the Windows Installer, verify the location of the
Msiexec.exe file on your hard disk and in the Windows Registry, and then
re-register the Windows Installer. To do so:
Warning: Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These
problems might require that you reinstall your operating system. Microsoft
cannot guarantee that these problems can be solved. Modify the registry at
your own risk.
Note: Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.
1. Verify the location of the Msiexec.exe file on your hard disk. To do
so:
a. Click Start, and then click Search.
b. Click All files and folders.
c. In the File name box, type msiexec.exe , and then click Search.
d. In the search results, make a note of the location of the Msiexec.exe
file.
The location of the Msiexec.exe file should be similar to the following
example, where Drive is the drive where Windows is installed, and %Windir%
is the folder where Windows is installed:
Drive :\ %Windir% \System32
An example of this is C:\Windows\System32.
Note: In Microsoft Windows 98-based computers, the Msiexec.exe file is
located in the Drive :\ %Windir% \System folder.
e. On the File menu, click Close.
2. Verify the location of the Msiexec.exe file in the Windows Registry. To
do so:
a. Click Start, and then click Run.
b. In the Open box, type regedit , and then click OK.
c. Locate, and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer
d. In the right pane, double-click ImagePath.
e. In the Edit String dialog box, make sure that the string in the Value
data box contains the correct path of the Msiexec.exe file on your hard
disk that you determined earlier in step 1.
For example, if the Msiexec.exe file is located in the Drive
:\Windows\System32 folder on your hard disk, the correct path of the
Msiexec.exe file in the Value data box is the following path, where Drive
is the drive where Windows is installed:
Drive :\Windows\System32\Msiexec.exe /V
Note If you are using Windows 98, the correct path of the Msiexec.exe file
is Drive :\Windows\System\Msiexec.exe /V.
If the Value data box does not contain the correct path, make the
appropriate changes to correct the path, and then click OK.
f. Quit Registry Editor.
3. Start your computer in safe mode, and then register the Msiexec.exe
file. To do so:
a. Shut down, and then restart your computer.
b. Press F8 after you receive the following message:
Please select the operating system to start
c. On the Windows Advanced Option menu, use the arrow keys to select Safe
Mode, and then press ENTER.
d. If you use a dual-boot or multiple-boot computer, select the
appropriate operating system from the list that is displayed, and then
press ENTER.
e. Log on to the computer.
f. Click Start,, click Run, type the following line, and then click OK:
msiexec /regserver
4. Shut down, and then restart your computer in standard mode.
If the issue persists and you still receive the error message that is
described earlier in the "Symptoms" section, follow the steps in Method 2.
Method 2: Reinstall the Windows Installer
To reinstall the Windows Installer, rename the damaged Windows Installer
files, and then reinstall the Windows Installer. To do so:
1. Click Start, and then click Run.
2. In the Open box, type cmd , and then click OK.
3. At the command prompt, type the following line, and then press ENTER,
where Drive is the drive where Windows is installed and where %Windir% is
the folder where Windows is installed:
attrib -r -s -h drive :\ %Windir% \system32\dllcache
For example, type
attrib -r -s -h c :\ windows \system32\dllcache
Note If you are using Windows 98, type system instead of system32 .
4. At the command prompt, type the following lines, pressing ENTER after
each line:
ren msi.dll msi.old
ren msiexec.exe msiexec.old
ren msihnd.dll msihnd.old
5. At the command prompt, type exit , and then press ENTER.
6. Restart your computer.
7. Update the Windows Installer files on your hard disk to the latest
version. Windows Installer 3.1 is available for download from the Microsoft
Download Center.
For more information, click the following article number to view the
article in the Microsoft Knowledge Base:
Windows Installer 3.1 v2 (3.1.4000.2435) is available
http://support.microsoft.com/?id=893803
8. Shut down your computer, and then restart it in standard mode.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Please gather the AppMgmt.log and send to me.
2. Gather MPS network report on SBS:
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
b. Run MPSRPT_NETWORK.exe on the server box.
c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.
d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| From: gulfam.murad@xxxxxxxxx
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: User-assigned group policy installation fails at logon
| Date: Mon, 08 Oct 2007 09:33:07 -0000
| Organization: http://groups.google.com
| Lines: 87
| Message-ID: <1191835987.508274.206710@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 61.5.146.168
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1191835987 17387 127.0.0.1 (8 Oct 2007
09:33:07 GMT)
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Mon, 8 Oct 2007 09:33:07 +0000 (UTC)
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.2; .NET
CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30;
InfoPath.2),gzip(gfe),gzip(gfe)
| X-HTTP-Via: 1.1 GATEWAY
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: 50g2000hsm.googlegroups.com; posting-host=61.5.146.168;
| posting-account=ps2QrAMAAAA6_jCuRt2JEIpn5Otqf_w0
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed0
0.sul.t-online.de!t-online.de!news.glorb.com!postnews.google.com!50g2000hsm.
googlegroups.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:67994
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| My package installs fine interactively. And also, using Group Policy,
| It works fine if I install from 'Add New Program'.
|
| But it fails, if I select option "install at logon".
|
| During logon, "Installing managed software 'product name'..." is
| displayed for sometime.
|
| AppMgmt.log contains the following error entry:
|
| "The install of application 'product name' from policy 'policy name'
| failed. The error was : %1603"
|
| And the event-log has the following entries:
|
| Event Type: Error
| Event Source: MsiInstaller
| Event Category: None
| Event ID: 11719
| Date: 10/8/2007
| Time: 12:04:44 PM
| User: SDG\gmurad
| Computer: WIN2K3-MUF-2140
| Description:
| Product: 'Client' -- Error 1719. The Windows Installer Service could
| not be accessed. This can occur if you are running Windows in safe
| mode, or if the Windows Installer is not correctly installed. Contact
| your support personnel for assistance.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 7b 46 44 45 37 33 31 46 {FDE731F
| 0008: 39 2d 44 32 33 35 2d 34 9-D235-4
| 0010: 35 32 35 2d 39 35 33 31 525-9531
| 0018: 2d 39 45 36 35 33 33 32 -9E65332
| 0020: 44 43 38 46 39 7d DC8F9}
|
|
| Event Type: Error
| Event Source: Application Management
| Event Category: None
| Event ID: 102
| Date: 10/8/2007
| Time: 12:04:44 PM
| User: SDG\gmurad
| Computer: WIN2K3-MUF-2140
| Description:
| The install of application 'Client' from policy Client-policy failed.
| The error was : Fatal error during installation.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
|
|
| Event Type: Error
| Event Source: Application Management
| Event Category: None
| Event ID: 108
| Date: 10/8/2007
| Time: 12:04:44 PM
| User: SDG\gmurad
| Computer: WIN2K3-MUF-2140
| Description:
| Failed to apply changes to software installation settings. Software
| changes could not be applied. A previous log entry with details
| should exist. The error was : Fatal error during installation.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
|
| Event Type: Error
| Event Source: Userenv
| Event Category: None
| Event ID: 1085
| Date: 10/8/2007
| Time: 1:41:45 PM
| User: NT AUTHORITY\SYSTEM
| Computer: WIN2K3-MUF-2140
| Description:
| The Group Policy client-side extension Software Installation failed to
| execute. Please look for any errors reported earlier by that
| extension.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
|
|
.
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- User-assigned group policy installation fails at logon
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