Re: Fax Console of Server not seen on some XP nodes

Hello Rajiv,

Thank you for posting here and also thanks to Costas for the input.

From your post, I understand that some XP clients cannot open fax console.

I suggest you try following steps and check if it works:

Suggestion 1: Prepare a Clean Boot environment on the problematic client
workstations
=====================================================
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
(without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and then
click "Disable All" button. In this way, we can disable all the services
which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.

4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
7. Please check if the issue persists.

If the issue persists, please try rest steps in the clean boot environment.

NOTE: We can check on Normal Startup in the General tab to roll back to
Normal Mode after we get this issue resolved.

Suggestion 2: Reinstall Fax service on the client:
===========================
1. Please remove the network Fax on the client via Control Panel ->
Printers and Faxes.

2. Please remove the Fax Service on the client:

Control Panel -> Add or Remove Programs -> Add/Remove Windows Components,
uncheck Fax Services and click Next and then follow the wizard to finish.

3. Run following command:

sysocmgr.exe /u:"\\YourServerName\clientapps\faxxp\fax_inst.inf" /r /q /n
/i:"\\YourServerName\clientapps\faxxp\fax_master.inf"

4. After that, go to Control Panel -> Printers and Faxes, double-click Add
Printer. Select "A network printer, or a printer attached to another
computer", click Next, select "Connect to this printer (or to browse for a
printer, select this option and click Next). Type "\\sbsserver\Fax" in the
Name textbox and click Next. Follow the wizard to finish.

Then please check if Fax console can be opened.

Suggestion 3:
=========
1. Remove the client workstation via Server Management.
2. On the client workstation, leave the domain.
3. Re-add the client workstation via Server Management. Ensure to install
shared fax client.
4. On the client workstation, visit http://servername/connectcomputer to
re-join the domain.

I hope the above information is helpful to you. However, if the issue
persists, please help me gather following information:

1. Does the issue happen for the problematic client workstations no matter
which user logs on? Please try different user accounts and check if it
makes any difference.

2. Please download the MPS Report tool from the following link and run it
on the client and the SBS server, then send the generated CAB file to my
mailbox v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can
find what the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EX

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "Rajiv K Khandelwal" <rajiv@xxxxxxxxxxx>
| References: <uEkKaM3$HHA.4956@xxxxxxxxxxxxxxxxxxxx>
<0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@xxxxxxxxxxxxx>
<e17ylO$$HHA.4496@xxxxxxxxxxxxxxxxxxxx>
<F6D72D70-7954-43B0-84C4-5A6244CD4847@xxxxxxxxxxxxx>
<#uJlxyLAIHA.5652@xxxxxxxxxxxxxxxxxxxx>
<3E210543-1789-4723-8F25-73944CD2DF7D@xxxxxxxxxxxxx>
| Subject: Re: Fax Console of Server not seen on some XP nodes
| Date: Thu, 4 Oct 2007 11:31:23 +0530
| Lines: 89
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
| X-RFC2646: Format=Flowed; Response
| Message-ID: <OOJL#vkBIHA.5980@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups:
microsoft.public.windows.server.sbs,microsoft.public.windowsxp.general
| NNTP-Posting-Host: 122.163.76.103
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:129987
microsoft.public.windows.server.sbs:67299
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Costas,
|
| Thanks for your response. As I was out of town, I could not reply
earlier.
| Sorry for the delay.
|
| There is no entry of 'Accessories' | 'Communications' | 'Fax'.
|
| Rajiv K. Khandelwal
|
| "Costas" <cpstechgroup@xxxxxxxxx> wrote in message
| news:3E210543-1789-4723-8F25-73944CD2DF7D@xxxxxxxxxxxxxxxx
| > Is there an entry under 'Accessories' | 'Communications' | 'Fax' | 'Fax
| > Console' ? If yes, what happens when you select it?
| >
| > --
| > Costas
| >
| >
| > "Rajiv K Khandelwal" <rajiv@xxxxxxxxxxx> wrote in message
| > news:%23uJlxyLAIHA.5652@xxxxxxxxxxxxxxxxxxxxxxx
| >> Costas,
| >>
| >> Thanks for your response. No fax/modem is installed on the clients.
Ran
| >> the "Assign Applications to Client Computers" but that did not resolve
| >> the issue.
| >>
| >> Rajiv K. Khandelwal
| >>
| >> "Costas" <cpstechgroup@xxxxxxxxx> wrote in message
| >> news:F6D72D70-7954-43B0-84C4-5A6244CD4847@xxxxxxxxxxxxxxxx
| >>> Rajiv,
| >>>
| >>> On the computers that you don't see the Fax Console, if you go to
| >>> 'Accessories' | 'Communications' | 'Fax' is there an entry for 'Fax
| >>> Console' ? I'm thinking that the Fax client tools might not have
been
| >>> installed properly on the workstation. Try going to Server
Management,
| >>> 'Client Computers' select the computers that have the problems and
then
| >>> 'Assign Applications to Client Computers' to re-assign the Fax client.
| >>>
| >>> Another thing to look at is whether local workstations have a
fax/modem
| >>> attached to them that might interfere with the server fax
| >>>
| >>> --
| >>> Costas
| >>>
| >>>
| >>> "Rajiv K Khandelwal" <rajiv@xxxxxxxxxxx> wrote in message
| >>> news:e17ylO$$HHA.4496@xxxxxxxxxxxxxxxxxxxxxxx
| >>>> Thanks for your response to my post. In most of the XP nodes, when
the
| >>>> folder for Printers and Faxes is opened and the Fax on Server is
| >>>> clicked, the Fax Console showing all the faxes in the inbox, sent,
| >>>> incoming, etc. are seen. However, in a few when Fax on Server is
| >>>> clicked the window showing the faxes in queue are seen like that of
any
| >>>> other printer. How do I force the XP node to show the Fax Console
| >>>> rather then the faxes in queue?
| >>>>
| >>>> Thanking you in advance.
| >>>>
| >>>> Rajiv K. Khandelwal
| >>>>
| >>>> "Costas" <cpstechgroup@xxxxxxxxx> wrote in message
| >>>> news:0AE4FDD2-D5E5-4ED6-A9B6-AA4FEDDF1B65@xxxxxxxxxxxxxxxx
| >>>>> When you say it can't be opened, what exactly do you mean? Do you
get
| >>>>> an error message, or the Fax Console doesn't show under 'Programs'.
| >>>>> If it doesn't show up, make sure that the Fax client has been
| >>>>> installed or post the error if you get one
| >>>>>
| >>>>> --
| >>>>> Costas
| >>>>>
| >>>>>
| >>>>> "Rajiv K Khandelwal" <rajiv@xxxxxxxxxxx> wrote in message
| >>>>> news:uEkKaM3$HHA.4956@xxxxxxxxxxxxxxxxxxxxxxx
| >>>>>> Have an SBS Server with five XP nodes. The fax is installed on the
| >>>>>> server, however, the fax console cannot be opened from some XP
nodes
| >>>>>> but can be opened from some. Can some one suggest the remedy for
this
| >>>>>> problem?
| >>>>>>
| >>>>>> Rajiv K. Khandelwal
| >>>>>>
| >>>>>
| >>>>
| >>>>
| >>>
| >>
| >>
| >
|
|
|

.