Re: SBS SHared Printer Problem
- From: v-mzhuan@xxxxxxxxxxxxxxxxxxxx (Manfred Zhuang [MSFT])
- Date: Mon, 01 Oct 2007 08:44:15 GMT
Hello Bill,
I understand that you will try the steps.
If anything is unclear, feel free to let me know.
Best regards,
Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "Bill Glidden" <billyg1943@xxxxxxxxxxx>
| References: <OVpXyww#HHA.4880@xxxxxxxxxxxxxxxxxxxx>
<ZeuWPyC$HHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<#G4hPcWAIHA.4476@xxxxxxxxxxxxxxxxxxxx>
<YFeJykbAIHA.360@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: SBS SHared Printer Problem
| Date: Sat, 29 Sep 2007 09:36:38 +1000
| Lines: 343
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
| X-RFC2646: Format=Flowed; Original
| Message-ID: <O#2T8hiAIHA.5960@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: 203-206-187-213.perm.iinet.net.au 203.206.187.213
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:66350
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thanks Manfred,
|
| I will do so.
|
| Cheers,
| Bill Glidden
|
| "Manfred Zhuang [MSFT]" <v-mzhuan@xxxxxxxxxxxxxxxxxxxx> wrote in message
| news:YFeJykbAIHA.360@xxxxxxxxxxxxxxxxxxxxxxxxx
| > Hello Bill,
| >
| > Thank you for your reply.
| >
| > I understand that the issue happens on a certain workstation.
| >
| > I suggest you try clean boot and clearing registry keys on the
problematic
| > workstation.
| >
| > Since the issue happens on only one workstation, it is most likely a
| > client
| > OS issue.
| >
| > I suggest you post the problem in XP/Vista newsgroup to see if we can
get
| > more information there.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
| > the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > --------------------
| > | From: "Bill Glidden" <billyg1943@xxxxxxxxxxx>
| > | References: <OVpXyww#HHA.4880@xxxxxxxxxxxxxxxxxxxx>
| > <ZeuWPyC$HHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: SBS SHared Printer Problem
| > | Date: Fri, 28 Sep 2007 10:32:04 +1000
| > | Lines: 222
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| > | X-RFC2646: Format=Flowed; Original
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
| > | Message-ID: <#G4hPcWAIHA.4476@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: 203-206-187-213.perm.iinet.net.au 203.206.187.213
| > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:66083
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi Manfred,
| > |
| > | Please see my responses embeeded in your post
| > |
| > | Regards,
| > | Bill Glidden
| > |
| > | "Manfred Zhuang [MSFT]" <v-mzhuan@xxxxxxxxxxxxxxxxxxxx> wrote in
message
| > | news:ZeuWPyC$HHA.5204@xxxxxxxxxxxxxxxxxxxxxxxxx
| > | > Hello Bill,
| > | >
| > | > Thank you for posting here.
| > | >
| > | > From your post, I understand that a printing issue is encountered.
| > | >
| > | > Before we go any further, I would like to confirm following
| > information:
| > | >
| > | > 1. Does this issue happen for all the client workstations? Or only
for
| > a
| > | > certain workstation?
| > | Only a certain workstation.
| > | > 2. If you try printing on the SBS server, does the issue happen?
| > | No.
| > | > 3. Please connect another printer to the server and check if it
works
| > | > properly.
| > | Printers are not connected to the server - they have embedded
| > | servers (JetDirect & Kyocer). They are shared from the server.
| > | > 4. Please connect the problematic printer to another server or a
| > client
| > | > workstation and check if it works properly.
| > | Not applicable.
| > | > 5. Before the issue happened, did you do any operations?
| > | Not that I know of.
| > | > 6. Does the issue happen for all user accounts?
| > | Have not tried another account yet. I will and report back.
| > | >
| > | > Meanwhile, I am would like to provide following general information
| > for
| > | > your reference:
| > | >
| > | > 1. How users use the network printer? How they added the printer to
| > | > workstations? Please try to add the printer as the following:
| > | >
| > | > a. Click Start, and click Printers and Faxes.
| > | > b. Click the link "Add a Printer" in the left panel to start the Add
| > | > Printer Wizard.
| > | > c. In the Specify a printer page, please check the option "Connect
to
| > this
| > | > printers (or to browse for a printer..)" to add the printer.
| > | > d. Then please follow the wizard to finish the process.
| > | >
| > | > Then please test the issue and let me know the result.
| > | >
| > | > 2. Please also try to perform a clean boot on the SBS server to
check
| > if
| > | > it
| > | > is some third party antivirus/spam application scanning on the print
| > task
| > | > files. To do so:
| > | >
| > | > 1) Run MSCONFIG.EXE.
| > | > 2) In the Services tab, click "Hide All Microsoft Services" and
click
| > | > "Disable All".
| > | > 3) In the Startup tab, click "Disable All". Click OK. (This will
| > | > temporarily prevent third-party programs from running automatically
| > during
| > | > start-up.)
| > | > 4) Restart the computer and check whether the problem still
persists.
| > | >
| > | > 3. Clear the registry keys and the driver on both the server and the
| > | > client
| > | > ===============================
| > | > 1. Click Start-->Run
| > | > 2. Type Regedit and click OK.
| > | >
| > | > Then, please perform following steps:
| > | >
| > | > a. For safe-keeping, please right click following registry keys and
| > click
| > | > Export to export them for backup purpose:
| > | >
| > | > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
| > | > HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print
| > | >
| > | > b. Delete any sub-keys, if they exists, from:
| > | >
| > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
| > | > ws NT x86\Drivers\Version-2
| > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
| > | > ws NT x86\Drivers\Version-3
| > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows
| > | > NT x86\Drivers\Version-2
| > | >
| > | >
| >
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows
| > | > NT x86\Drivers\Version-3
| > | >
| > | > c. Delete any non-default sub-keys from:
| > | > NOTE: Please do not delete the default keys.
| > | >
| > | > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
| > | > HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Monitors
| > | >
| > | > The default monitors are: (It is normal that some keys do not
| > exist.)
| > | > BJ Language Monitor
| > | > Microsoft Shared Fax Monitor
| > | > AppleTalk Printing Devices
| > | > Local Port
| > | > PJL Language Monitor
| > | > Standard TCP/IP Port
| > | > USB Monitor
| > | > Windows NT Fax Monitor
| > | >
| > | > d. Delete any sub-keys from:
| > | >
| > | > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
| > | > HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Printers
| > | >
| > | > e. Exit the Registry Editor and restart the server.
| > | >
| > | > f. Install the latest driver for the printer and check if the issue
| > | > persists.
| > | >
| > | > If the issue persists, please help me gather following information:
| > | >
| > | > 1. Please help me capture screenshots of all error messages you
| > | > encountered
| > | > and send them to v-mzhuan@xxxxxxxxxxxxx (Especially the error
message
| > | > "driver was not installed")
| > | >
| > | > To capture the image, we can perform the steps below:
| > | >
| > | > (a) When the error message appears, press the Print Screen key
several
| > | > times (this key is located to the right of the F12 key on the
| > keyboard)
| > | >
| > | > (b) Open Paint ['start' => 'All Programs' => 'Accessories' =>
| > 'Paint'].
| > | >
| > | > (c) Click Edit (menu) -> Paste or press Ctrl + V.
| > | >
| > | > (d) Click File (menu) -> Save. Save it as a .jpg or .gif file and
send
| > it
| > | > to me as an attachment.
| > | >
| > | > 2. Please download the MPS Report tool from the following link,
| > reproduce
| > | > the issue and then run it on both the SBS server and the client,
then
| > send
| > | > the generated CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for
| > further
| > | > investigation so that we can find what the root cause is:
| > | >
| > | >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > | > 15706/MPSRPT_SETUPPerf.EX
| > | >
| > | > For your information:
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
| > | > 88B7-F9C79B7306C0&displaylang=en
| > | >
| > | > Please try the above steps at your earliest convenience. If you
have
| > any
| > | > concern, please feel free to let me know.
| > | >
| > | > Best regards,
| > | >
| > | > Manfred Zhuang(MSFT)
| > | > Microsoft Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
| > issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
| > check
| > | > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although
| > we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > | > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | > rights.
| > | > --------------------
| > | > | From: "Bill Glidden" <billyg1943@xxxxxxxxxxx>
| > | > | Subject: SBS SHared Printer Problem
| > | > | Date: Thu, 20 Sep 2007 08:26:37 +1000
| > | > | Lines: 15
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| > | > | X-RFC2646: Format=Flowed; Original
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
| > | > | Message-ID: <OVpXyww#HHA.4880@xxxxxxxxxxxxxxxxxxxx>
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | NNTP-Posting-Host: 203-206-187-213.perm.iinet.net.au
203.206.187.213
| > | > | Path:
| > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windows.server.sbs:64260
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | User was unable to print to one particular sbs-shared
auto-installed
| > | > | printer. Had been working fine. Right click, Properties said
driver
| > was
| > | > | not installed and offered to install. Pointed to correct driver
| > folder
| > | > | on server and selected the correct printer driver and install
| > proceeded
| > | > | without error except test page failed. Deleting printer from local
| > | > | printers, rebooting PC causes printer to reappear in local
printers,
| > | > | but still gives the same error. Temporary work around was to
install
| > | > | as a local printer on the associated TCP/IP port. This allows the
| > user
| > | > | to print to the printer OK but is not ideal.
| > | > | Any ideas on how to fix this problem, anyone?
| > | > |
| > | > | TIA,
| > | > | Bill
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|
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