Re: FTP downloads to server timeout after 60 seconds
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Fri, 28 Sep 2007 11:30:51 GMT
Hi,
Thanks for your reply.
I tested to download
ftp://ftp1.freebsd.org/pub/FreeBSD/ISO-IMAGES-i386/2.2.9/2.2.9-RELEASE.iso,
which is 142 M. After 11 minutes the download is successfully.
If the KeepAliveTime key is not under
HKLM\CurrentControlSet\Services\tcpip\parameters, please create one:
Type: DWord
Value: 300000 (decimal)
Hope this helps.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<From: "R. Timothy Mayhue" <rtmayhue@xxxxxxx>
<References: <OsTlr6t$HHA.5164@xxxxxxxxxxxxxxxxxxxx>
<VC5c3#BAIHA.240@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: FTP downloads to server timeout after 60 seconds
<Date: Thu, 27 Sep 2007 18:16:54 -0400
<Lines: 208
<X-Priority: 3
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<X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
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<Message-ID: <uJEv2QVAIHA.4828@xxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<NNTP-Posting-Host: pool-71-180-30-114.tampfl.fios.verizon.net 71.180.30.114
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:66059
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hi Robert,
<
< Thanks for getting back to me.
<
< 1: As far as I know, there haven't been any changes to the server,
since
<this is a fairly new installation.
< 2: There aren't any ISA or Hardware routes installed.
<
< I've tested this on some of the other servers I have at other sites
and
<they exhibit the same problem. It's probably never come up before now
<because it's a rare situation. I wouldn't care, but the POS (You can
decide
<what that stands for.) software company has chosen this method to receive
<it's updates.
<
<If anyone else would try this on their SBS 2003 Standard server -
< At the server, go to an ftp site and attempt a large download (100+
<Megs) and see if it can complete properly. When I use IE, the download
hangs
<with about 5 or 10 seconds remaining. Smaller downloads are no problem.
<
<
< As far as downloads go, I have used other sites as well as the
<ftp.microsoft.com (Which, at the moment, seems to be down.) The sites
<containing large ISO file downloads like
ftp://ftp1.freebsd.org/pub/FreeBSD
<are good prospects for large files to test this with.
<
< I will need to wait until this weekend to do the remaining steps,
since
<this is my customer's livelihood we're dealing with, but I did check on
the
<registry setting you inquired about. I couldn't find it on that or any of
<the other servers and I even searched the registry for a "KeepAliveTime"
<value to no avail. I did find the:
<
<HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
<
< key, but no "KeepAliveTime" within it.
<
< Should I create "KeepAliveTime" with a DWord decimal value of "300000"
<and try it out?
<
<Thanks Again
<
<
<
<
<"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<news:VC5c3%23BAIHA.240@xxxxxxxxxxxxxxxxxxxxxxxxx
<> Hi,
<>
<> Thanks for posting in our newsgroup.
<>
<> Please let me know the following to make the situation more clearly:
<>
<> 1. What important change did you made before the problem first occurred?
<> 2. Do you have ISA or hardware route installed?
<>
<> Pleased on my research, please take the following steps to narrow down
<> this
<> issue:
<>
<> Step 1: Please download a big file via IE browser from Internet, will the
<> same problem be reproduced? If the problem persists from Internet, it
<> proves the problem is caused by the FTP site, nor out SBS server.
<>
<> Step 2 : Please make a clean boot on SBS server to make sure the problem
<> is
<> not caused third party software:
<>
<> 1. Click Start->Run...->type msconfig and press Enter.
<> 2. Click Services tab and select Hide All Microsoft Services and Disable
<> All third party Services.
<> 3. Click Startup tab and Disable All startup items.
<> 4. Click OK and choose Restart.
<> 5. After reboot, check whether the problem still occurs.
<> 6. If there are no more problems, please use the above steps to enable
<> services and startup items one by one in order to figure out the root
<> cause
<> of this issue.
<>
<> Step 3: Please check the eepAliveTime in registry.
<>
<> Open regedit, go to HKLM\CurrentControlSet\Services\tcpip\parameters,
<> check
<> value of KeepAliveTime, by default it is set to 300000.
<>
<> If the problem persists, please help me collect the following information
<> for further research:
<>
<> MPS-Report
<>
<> 1) Download MPSreport_network from
<>
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_NETWORK.EXE
<> 2) Run MPSRPT_NETWORK.exe on the server box.
<> 3) The tool will automatically collect the information. This procedure
<> will
<> take 10~15 minutes.
<> 4) Open Windows Explorer, navigate to the folder:
<> %SystemRoot%\MPSReports\Network\Reports\Cab\
<> 5) Send the .cab file directly to v-robeli@xxxxxxxxxxxxx with subject:
FTP
<> downloads to server timeout after 60 seconds.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
<> the
<> "Notify me of replies" box to receive e-mail notifications when there are
<> any updates in your thread. When responding to posts via your newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
<> doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly. Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<>
<> --------------------
<> <From: "R. Timothy Mayhue" <rtmayhue@xxxxxxx>
<> <Subject: FTP downloads to server timeout after 60 seconds
<> <Date: Mon, 24 Sep 2007 15:10:34 -0400
<> <Lines: 37
<> <X-Priority: 3
<> <X-MSMail-Priority: Normal
<> <X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
<> <X-RFC2646: Format=Flowed; Original
<> <Message-ID: <OsTlr6t$HHA.5164@xxxxxxxxxxxxxxxxxxxx>
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <NNTP-Posting-Host: pool-71-180-30-114.tampfl.fios.verizon.net
<> 71.180.30.114
<> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:65265
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <I haven't seen anyone post about this, so here goes.
<> <
<> <SBS 2003 R2 SP1 Standard w/2 NIC configuration
<> <
<> <The server has no other issues, everything works fine.
<> < There is a 3rd party POS program that runs on the server that uses
<> FTP
<> <to download updates to the program's database. The software company has
<> <contacted me because the updates fail to finish downloading.
<> < After testing this myself by downloading various file sizes from
<> <ftp.microsoft.com, I found that smaller downloads (25 to 50meg) were
<> <completing successfully but larger files (75-100 meg) were not. Further
<> <testing from other sites narrowed it down to be a window of about 60
<> <seconds. Anything that takes longer than that fails. Since the software
<> <company's FTP server must run much slower than Microsoft's, their files
<> <can't download within the 60 second window.
<> <
<> < I've used the FTP in Internet Explorer and the command line FTP with
<> <similar results.
<> <
<> < Knowledge base articles pointing to the Application Layer Gateway
<> <service haven't panned out. If I disable the service, neither the
program
<> on
<> <the server nor the client stations can run the POS software at all. (The
<> <application is only installed on the server for configuration purposes.)
<> <
<> <Even though it appears to refer to FTP problems on the clients, I tried
<> the
<> <registry setting in the Knowledgebase article 931130 - Error message
when
<> <you use an FTP client to download a large file from an FTP
<> <server:"Connection closed by remote host". This has made no difference,
<> <though it seems to explain the behavior.
<> <
<> < The bottom line seems to be there should be way to extend this
beyond
<> a
<> <60 second timeout somehow. If any one has seen this or has an idea any
<> help
<> <would be appreciated.
<> <
<> <Thanks
<> <
<> <
<> <
<>
<
<
<
.
- References:
- FTP downloads to server timeout after 60 seconds
- From: R. Timothy Mayhue
- RE: FTP downloads to server timeout after 60 seconds
- From: Robert Li [MSFT]
- Re: FTP downloads to server timeout after 60 seconds
- From: R. Timothy Mayhue
- FTP downloads to server timeout after 60 seconds
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