RE: Can't Receive Certain Email Addresses through Exchange and Out

Hello Customer,

Thank you for posting here.

From your post, I understand that the emails from certain senders are found
in Queues but cannot be received in Outlook.

This issue should not be caused by recipient filter.

Firstly I suggest you prepare a clean boot environment to check the issue:

Prepare a Clean Boot environment.
=================
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
(without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and then
click "Disable All" button. In this way, we can disable all the services
which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.

4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
7. Please check if the issue persists.

NOTE: We can check on Normal Startup in the General tab to roll back to
Normal Mode after we get this issue resolved.

If it does not work, please try re-running CEICW:

Re-running CEICW on SBS server:
=============================
Let's re-run CEICW to reset the network configuration. Please refer to
following article to do this.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

If the issue persists, please help me gather following information:

1. If it is possible, please ask the senders to confirm if they receive any
NDR messages.

2. When the issue happens again, please send me following files

a. Message Tracking screenshot:
========================
1. In ESM, expand "Tools"; select "Message Tracking Center".
2. Search for the email that cannot be received. (Type the appropriate
sender, modify the time period)
3. Right-click the latest message and click "Track Message".
4. Capture a screen shot and send it to me.

b. Message Tracking Log:
========================
Compress following folder and send it to me

C:\Program Files\Exchsrvr\YourServerName.log

4. Please download the MPS Report tool from the following link and run it
on the SBS server, then send the generated CAB file to my mailbox
v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find what
the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/ MPSRPT_Exchange.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

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--------------------
| Thread-Topic: Can't Receive Certain Email Addresses through Exchange and
Out
| thread-index: AcgA3uwDiWTPJencQ4mW2Y4H81uOIw==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?SGVscGluRkw=?= <HelpinFL@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <7230039F-3073-40A8-96C7-C32ABFE2B675@xxxxxxxxxxxxx>
<D167210B-7C30-4748-A914-7DD387DAAECC@xxxxxxxxxxxxx>
| Subject: RE: Can't Receive Certain Email Addresses through Exchange and
Out
| Date: Thu, 27 Sep 2007 01:18:02 -0700
| Lines: 52
| Message-ID: <BBF8432F-4A5E-4CC7-B199-6E7FB597D222@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:65898
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I don't seem to have IMF. I did notice that the "Apply Recipient Filter"
was
| check marked. Should I uncheck that?
|
| Message tracking was already enabled so I went to try to find the emails
| that were lost. The Tracker only showed Recipients of the emails in
question
| (When an email was sent to them), but nothing when I put there emails in
the
| Sender box.
|
| I even went into the log itself, but to no avail.
|
| I appreciate your help. Is there anything else we can try.
|
|
|
| "W.Z" wrote:
|
| > First of all, disable any anti-spam and anti-virus applications on your
SBS
| > Server.
| >
| > also, set the IMF to not delete messages.
| >
| > if the issue persists, please enable message tracking on the Exchange
server.
| >
| > a) In Exchange System Manager, expand Administrative Groups ->
| > <admin-group-name> -> Servers.
| > b) Open the properties of the Exchange Server, check "Enable message
| > tracking" options on the General tab.
| > c) Repro the issue.
| > d) In Exchange System Manager, expand Tools -> Message Tracking Center.
| > e) Right click in the right pane, and track message to find how the
email
| > goes.
| >
| >
| > --
| > I am jobless, who can hire me?
| >
| >
| > "HelpinFL" wrote:
| >
| > > I posed this question one before, but never received a response. I
manage
| > > the Server at a Law Office. I asked why I wouldn't be receiving
certain
| > > email through the Exchange or Outlook. After going through the forum
I
| > > haven't really had any luck. I've seen the emails in question come
into the
| > > QUEUES in the System Manager, but then not end up in Outlook or OWA.
I've
| > > tried turning off Symantec Corp AntiVirus, but still nothing. I've
gone into
| > > the settings for Outlook and found nothing that would reject these
particular
| > > emails. The one thing they seem to have in common is that they are
all from
| > > different banks (First National Bank, Wachovia, etc).
| > >
| > > Any ideas would be much appreciated.
| > >
| > > Thank you.
|

.