RE: VSS Errors using NTBackup
- From: StephanHeine <StephanHeine@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 26 Sep 2007 04:14:02 -0700
Hi Terence,
Thank you for your prompt post. I unfortunatley was out of the country
until recently and will give you a response on this issue soon.
Many Thanks
Stephan
"Terence Liu [MSFT]" wrote:
Hello Stephan,.
Thanks for posting here.
According to your description, I understand that you received server
performance report about event errors VSS 6013 and 8193on the SBS 2003. If
I have misunderstood the problem, please don't hesitate to let me know.
First, I would like to thank you for your pre-troubleshooting process and
information to isolate this issue.
I. Please install the following VSS hotfix:
A Volume Shadow Copy Service (VSS) update package is available for Windows
Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;833167
If you had installed SBS 2003 sp1, please install the following VSS hotfix:
A new Volume Shadow Copy Service update is now available that fixes various
Volume Shadow Copy Service problems in Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;913648
II. Please perform the following steps to re-register VSS binaries and
services, first stop the Volume Shadow Copy Service:
Open a command prompt and change directories to \windows\system32 (this is
important when you begin registering the dlls):
net stop vss
Then register the following dlls and services (be sure you're still in the
windows\system32 directory at your command prompt):
regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll
III. On a SQL Server
--------------
Be sure the system account is a member of the SQL Administrators group.
IMPORTANT NOTE: In cases where the above steps do not resolve, you may wish
to reinstall COM+, and then re-register the services and binaries again.
On a post SP1 System
----------------------------------
Reinstall COM+
1. Backup and then delete HKLM\Software\Microsoft\COM3
2. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. Be
sure to use the tilde.
3. Boot to normal mode and in Control Panel, open the Add or Remove
Programs tool, and then open the Add/Remove Windows Components tool. Do not
make any changes, just
click "Next". This reinstalls COM+.
NOTE: You must have your Windows Server 2003 SP1 files available during
this step.
IV. Disable shared memory protocol
a. Click Start, point to Programs, point to Microsoft SQL Server, and then
click Client Network Utility.
b. In the SQL Server Client Network Utility dialog box, click the General
tab.
c. Click to clear the Enable shared memory protocol check box, and then
click OK.
If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:
1. Please send me the backup log files:
a. The Backupxx.log files in the folder ''C:\Documents and Settings\SBS
Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data''.
Note: Before reproduce the problem, please open NTBACKUP, click
"Tools"->"Options" and then check "Detailed" on the "Backup Log" tab. Then
reproduce this issue and send the backup log to me (Tools->Report).
b. The Sbsbackuplog0x.log files which can be located under the folder
''%sbsprogramdir%\Support\Backup Logs''.
2. Gather MPS network report:
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
b. Run MPSRPT_NETWORK.exe on the server box.
c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.
d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know.
I am looking forward to hearing from you.
Have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
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--------------------
| Thread-Topic: VSS Errors using NTBackup
| thread-index: AcfqSsaXxIZKrB3hRDi/9fnErgwacA==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?U3RlcGhhbkhlaW5l?=
<StephanHeine@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: VSS Errors using NTBackup
| Date: Wed, 29 Aug 2007 07:42:08 -0700
| Lines: 99
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|
| Hi,
|
| After going through the forums, I still cannot come up with a solution.
|
| The VSS Writer that fails is the MSDEWriter:
|
| Warning: VSS Writer (BackupComplete): "MSDEWriter", State: 8
| (VSS_WS_FAILED_AT_PREPARE_SNAPSHOT)
|
| From the Event Logs:
|
| The
|
| Event Type: Error
| Event Source: VSS
| Event Category: None
| Event ID: 8193
| Date: 2007/08/28
| Time: 07:02:14 PM
| User: N/A
| Computer: GENSRV01
| Description:
| Volume Shadow Copy Service error: Unexpected error calling routine
| IClientVirtualDevice::GetCommand. hr = 0x80770004.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 2d 20 43 6f 64 65 3a 20 - Code:
| 0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC
| 0010: 30 30 30 30 30 35 32 33 00000523
| 0018: 2d 20 43 61 6c 6c 3a 20 - Call:
| 0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC
| 0028: 30 30 30 30 30 33 34 37 00000347
| 0030: 2d 20 50 49 44 3a 20 20 - PID:
| 0038: 30 30 30 30 32 37 35 36 00002756
| 0040: 2d 20 54 49 44 3a 20 20 - TID:
| 0048: 30 30 30 30 38 37 37 32 00008772
| 0050: 2d 20 43 4d 44 3a 20 20 - CMD:
| 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
| 0060: 57 53 5c 53 79 73 74 65 WS\Syste
| 0068: 6d 33 32 5c 76 73 73 76 m32\vssv
| 0070: 63 2e 65 78 65 20 20 20 c.exe
| 0078: 2d 20 55 73 65 72 3a 20 - User:
| 0080: 4e 54 20 41 55 54 48 4f NT AUTHO
| 0088: 52 49 54 59 5c 53 59 53 RITY\SYS
| 0090: 54 45 4d 20 20 20 20 20 TEM
| 0098: 2d 20 53 69 64 3a 20 20 - Sid:
| 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18
|
| Event Type: Error
| Event Source: VSS
| Event Category: None
| Event ID: 6013
| Date: 2007/08/28
| Time: 07:02:14 PM
| User: N/A
| Computer: GENSRV01
| Description:
| Sqllib error: OLEDB Error encountered calling ICommandText::Execute. hr =
| 0x80040e14. SQLSTATE: 42000, Native Error: 3013
| Error state: 1, Severity: 16
| Source: Microsoft OLE DB Provider for SQL Server
| Error message: BACKUP DATABASE is terminating abnormally.
| SQLSTATE: 42000, Native Error: 3224
| Error state: 3, Severity: 16
| Source: Microsoft OLE DB Provider for SQL Server
| Error message: Cannot create worker thread.
|
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 2d 20 43 6f 64 65 3a 20 - Code:
| 0008: 53 51 4c 43 4f 4e 4e 43 SQLCONNC
| 0010: 30 30 30 30 30 36 33 39 00000639
| 0018: 2d 20 43 61 6c 6c 3a 20 - Call:
| 0020: 53 51 4c 43 4f 4e 4e 43 SQLCONNC
| 0028: 30 30 30 30 30 36 31 34 00000614
| 0030: 2d 20 50 49 44 3a 20 20 - PID:
| 0038: 30 30 30 30 32 37 35 36 00002756
| 0040: 2d 20 54 49 44 3a 20 20 - TID:
| 0048: 30 30 30 31 31 36 31 36 00011616
| 0050: 2d 20 43 4d 44 3a 20 20 - CMD:
| 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
| 0060: 57 53 5c 53 79 73 74 65 WS\Syste
| 0068: 6d 33 32 5c 76 73 73 76 m32\vssv
| 0070: 63 2e 65 78 65 20 20 20 c.exe
| 0078: 2d 20 55 73 65 72 3a 20 - User:
| 0080: 4e 54 20 41 55 54 48 4f NT AUTHO
| 0088: 52 49 54 59 5c 53 59 53 RITY\SYS
| 0090: 54 45 4d 20 20 20 20 20 TEM
| 0098: 2d 20 53 69 64 3a 20 20 - Sid:
| 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18
|
| Any help would be greatly appreciated.
|
| Regards
| Stephan
|
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