RE: FTP downloads to server timeout after 60 seconds

Hi,

Thanks for posting in our newsgroup.

Please let me know the following to make the situation more clearly:

1. What important change did you made before the problem first occurred?
2. Do you have ISA or hardware route installed?

Pleased on my research, please take the following steps to narrow down this
issue:

Step 1: Please download a big file via IE browser from Internet, will the
same problem be reproduced? If the problem persists from Internet, it
proves the problem is caused by the FTP site, nor out SBS server.

Step 2 : Please make a clean boot on SBS server to make sure the problem is
not caused third party software:

1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

Step 3: Please check the eepAliveTime in registry.

Open regedit, go to HKLM\CurrentControlSet\Services\tcpip\parameters, check
value of KeepAliveTime, by default it is set to 300000.

If the problem persists, please help me collect the following information
for further research:

MPS-Report

1) Download MPSreport_network from

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
2) Run MPSRPT_NETWORK.exe on the server box.
3) The tool will automatically collect the information. This procedure will
take 10~15 minutes.
4) Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
5) Send the .cab file directly to v-robeli@xxxxxxxxxxxxx with subject: FTP
downloads to server timeout after 60 seconds.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<From: "R. Timothy Mayhue" <rtmayhue@xxxxxxx>
<Subject: FTP downloads to server timeout after 60 seconds
<Date: Mon, 24 Sep 2007 15:10:34 -0400
<Lines: 37
<X-Priority: 3
<X-MSMail-Priority: Normal
<X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
<X-RFC2646: Format=Flowed; Original
<Message-ID: <OsTlr6t$HHA.5164@xxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<NNTP-Posting-Host: pool-71-180-30-114.tampfl.fios.verizon.net 71.180.30.114
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:65265
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<I haven't seen anyone post about this, so here goes.
<
<SBS 2003 R2 SP1 Standard w/2 NIC configuration
<
<The server has no other issues, everything works fine.
< There is a 3rd party POS program that runs on the server that uses FTP
<to download updates to the program's database. The software company has
<contacted me because the updates fail to finish downloading.
< After testing this myself by downloading various file sizes from
<ftp.microsoft.com, I found that smaller downloads (25 to 50meg) were
<completing successfully but larger files (75-100 meg) were not. Further
<testing from other sites narrowed it down to be a window of about 60
<seconds. Anything that takes longer than that fails. Since the software
<company's FTP server must run much slower than Microsoft's, their files
<can't download within the 60 second window.
<
< I've used the FTP in Internet Explorer and the command line FTP with
<similar results.
<
< Knowledge base articles pointing to the Application Layer Gateway
<service haven't panned out. If I disable the service, neither the program
on
<the server nor the client stations can run the POS software at all. (The
<application is only installed on the server for configuration purposes.)
<
<Even though it appears to refer to FTP problems on the clients, I tried
the
<registry setting in the Knowledgebase article 931130 - Error message when
<you use an FTP client to download a large file from an FTP
<server:"Connection closed by remote host". This has made no difference,
<though it seems to explain the behavior.
<
< The bottom line seems to be there should be way to extend this beyond
a
<60 second timeout somehow. If any one has seen this or has an idea any
help
<would be appreciated.
<
<Thanks
<
<
<

.

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