Re: NDR delivery delayed errors keep coming, any advice?

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Hi Mike,

Thanks for your reply.

Please monitor your system, when the problem is reproduced, send the log
files to me.

You said "All e-mails from my Exchange server to yahoo seem to be going
into junk/bulk mail in the recipient's folder." this is caused by
destination Mail Server side. You need to contact their mail administrator
to fix this.

More info:
Microsoft Exchange Server Intelligent Message Filter v2 Operations Guide
http://www.microsoft.com/downloads/details.aspx?familyid=B1218D8C-E8B3-48FB-
9208-6F75707870C2&displaylang=en

Information About the Safe Senders Option in Outlook
http://support.microsoft.com/kb/817883

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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Microsoft engineers can only focus on one issue per thread. Although we
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<Thread-Topic: NDR delivery delayed errors keep coming, any advice?
<thread-index: Acf/bh1/jUDxXfN9R168/x5zXRSNeA==
<X-WBNR-Posting-Host: 207.46.193.207
<From: =?Utf-8?B?TWlrZQ==?= <Mike@xxxxxxxxxxxxxxxxxxxxxxxxx>
<References: <7890A798-E082-4A06-9103-7D92078A4EF1@xxxxxxxxxxxxx>
<47779CAB-3F98-45F1-B761-08CCF31D526F@xxxxxxxxxxxxx>
<CCEEC675-B838-48B8-A5BA-66ECAB3447F0@xxxxxxxxxxxxx>
<mqxMofy$HHA.240@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: NDR delivery delayed errors keep coming, any advice?
<Date: Tue, 25 Sep 2007 05:18:00 -0700
<Lines: 248
<Message-ID: <4F55424A-8D3F-42C2-9997-7FFF8231D07C@xxxxxxxxxxxxx>
<MIME-Version: 1.0
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< charset="Utf-8"
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<Content-Class: urn:content-classes:message
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<Priority: normal
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<NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Robert,
<
<Thanks so much for the note. As of yesterday afternoon, I had been able
to
<successfully send to the domain's I had previously received the 4.4.7
errors
<on. Not sure what cleared that up. Last Friday, I was seeing "retry" in
the
<ESE Queues for several domains, but yesterday there didn't seem to be any
<issues with sending.
<
<One thing I have noticed though, is that sending to "free" e-mail accounts
<(yahoo, hotmail, msn) seem to have these problems as well. It looks like
<anyone we sent a not to at yahoo.com e-mail addresses goes into their
<junk/bulk e-mail by default. I assume I have no control over that on my
end.
<
<I have turned on the logging as you requested, and when I get a DNR 4.4.7,
I
<will send it to you.
<
<Thanks for the response!
<
<Mike
<
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Mike,
<>
<> Thanks for posting in our newsgroup and also for Les's input.
<>
<> From your description, I know that you get following NDR #4.4.7 sending
<> e-mail. If that's not right, please don't hesitate to let me know.
<>
<> Based on my research 4.4.7 is not a permanent error. Generally it means
<> that the message in the queue has expired. The sending server tried to
<> relay or deliver the message, but the action was not completed before
the
<> message expiration time occurred. This NDR may also indicate that a
message
<> header limit has been reached on a remote server or that some other
<> protocol timeout occurred during communication with the remote server.
You
<> may refer to the following KB article for more information.
<>
<> Delivery status notifications in Exchange Server and in Small Business
<> Server
<> <http://support.microsoft.com/?kbid=284204>
<>
<> This code typically indicates an issue on the receiving server, this may
be
<> caused by some Mail Scan software. Please have a check if the Symantec
<> Antivirus with Internet Mail auto-protect is installed on the Exchange
2003
<> server. Based on my experience this Symantec Antivirus with Internet
Mail
<> auto-protect may cause email flow issue of 4.4.7 if it is installed on
an
<> Exchange 2003 server. If yes, please temperially disable that and try
again.
<>
<> Also, please help me collect the following information for further
research:
<>
<> 1. I'd like to know if this issue is always occurring or happens
<> intermittently. If it occurs intermittently it usually indicates the
<> receiving server problem or a network issue.
<>
<> 2. Do the issue occurs when sending to some specific domain or all
domains?
<> Do all users or some specific users have such issue?
<>
<> 3. SMTP logging
<>
<> 1) Open Exchange System Manager (ESM); expand the server;
<> 2) Expand SMTP protocol; right-click the default SMTP virtual server
and
<> click properties;
<> 3) Click to select the Enable logging check box. Then click Properties;
<> click Advanced tab; click to select all extended logging options.
<> 4) The SMTP logging files are located in
<> %windir%\system32\logfiles\SMTPSVC1 folder.
<>
<> Then send a test message to the external recipients; when you get the
NDR;
<> save the NDR to a *.MSG; compress the msg to a zip file; send it to me.
<> also compress the
<> latest SMTP log..
<>
<> 4. MPS Report
<>
<> 1) Visit
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_Exchange.EXE to download the file.
<> 2) Run the MPSRPT_Exchange.EXE on the server box.
<> 3) Wait for 10~15 minutes.
<> 4) Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Exchange\cab\
<> 5) Send the .cab file directly to v-robeli@xxxxxxxxxxxxx with subject:
NDR
<> delivery delayed errors keep coming, any advice?
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: NDR delivery delayed errors keep coming, any advice?
<> <thread-index: Acf+s3ykpEO1/v6NQrG3xtvJWOapPA==
<> <X-WBNR-Posting-Host: 207.46.192.207
<> <From: =?Utf-8?B?TWlrZQ==?= <Mike@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <References: <7890A798-E082-4A06-9103-7D92078A4EF1@xxxxxxxxxxxxx>
<> <47779CAB-3F98-45F1-B761-08CCF31D526F@xxxxxxxxxxxxx>
<> <Subject: Re: NDR delivery delayed errors keep coming, any advice?
<> <Date: Mon, 24 Sep 2007 07:02:04 -0700
<> <Lines: 85
<> <Message-ID: <CCEEC675-B838-48B8-A5BA-66ECAB3447F0@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:65170
<> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Les,
<> <
<> <Thanks for the response. I will try your suggestions. Since I sent
this
<> <note this morning, I have had another user tell me they are getting the
<> same
<> <issue. This is sending to some of the free e-mails out there, i.e.
yahoo,
<> <msn, hotmail. All e-mails from my Exchange server to yahoo seem to be
<> going
<> <into junk/bulk mail in the recipient's folder. I don't think I have
any
<> <control over that, do I? When I send to my personal gmail account and
<> back,
<> <no issues.
<> <
<> <I will post after I have tried what you suggested. I've got to get
this
<> <fixed!
<> <
<> <Mike
<> <
<> <
<> <"Les Connor [SBS MVP]" wrote:
<> <
<> <> Hi Mike,
<> <>
<> <> You need to determine whether the entire recipient domain is
affected,
<> or
<> <> only certain users you send to at that domain. Here are a few
<> <> troubleshooting steps you can take.
<> <>
<> <> Check your exchange queues, and see if you can determine the reason
why
<> the
<> <> emails are queued.
<> <> Use this kb article to send an email via command line to see if it
<> succeeds:
<> <>
<> <> 153119 XFOR: Telnet to Port 25 to Test SMTP Communication
<> <> http://support.microsoft.com/?id=153119
<> <>
<> <> You can also turn up logging in Exchange, to view the SMTP
conversation:
<> <>
<> <> In Exchange System Manager, right click your Server object and select
<> <> properties.
<> <> On the Diagnostics Logging tab, click on MSExchangeTransport, and
SMTP
<> <> Protocol, and set logging to maximum.
<> <> Expand Protocols, SMTP, default SMTP VS properties, and on the
general
<> tab
<> <> enable logging.
<> <>
<> <>
<> <> --
<> <> Les Connor [SBS MVP]
<> <>
<> <>
<> <> "Mike" <Mike@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
<> <> news:7890A798-E082-4A06-9103-7D92078A4EF1@xxxxxxxxxxxxxxxx
<> <> > Hi folks,
<> <> >
<> <> > I am getting more of these messages:
<> <> >
<> <> > This is an automatically generated Delivery Status Notification.
<> <> >
<> <> > THIS IS A WARNING MESSAGE ONLY.
<> <> >
<> <> > YOU DO NOT NEED TO RESEND YOUR MESSAGE.
<> <> >
<> <> > Delivery to the following recipients has been delayed.
<> <> >
<> <> > user@xxxxxxxxxx
<> <> >
<> <> > The following recipient(s) could not be reached:
<> <> >
<> <> > user@xxxxxxxxxx on 9/16/2007 9:54 AM
<> <> > Could not deliver the message in the time limit
specified.
<> <> > Please retry or contact your administrator.
<> <> > <domain.com #4.4.7>
<> <> >
<> <> > googling and searching MS only leads me to believe that the problem
is
<> on
<> <> > the receiver's end, but we weren't getting these errors before we
<> moved to
<> <> > Exchange four weeks ago, so does that make sense?
<> <> > Is there a way to suppress my users getting these bounce messages?
Any
<> <> > settings I should check on my end?
<> <> >
<> <> > How would you debug this? Should I simply contact the receiver's
end,
<> try
<> <> > to find someone doing their IT work and see if they can tell me
what's
<> <> > going
<> <> > on?
<> <> >
<> <> > Just looking for advice..
<> <> >
<> <> > Mike
<> <> >
<> <> >
<> <>
<> <
<>
<>
<

.

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