RE: Soft reply for one user's email 7.4.4
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Thu, 20 Sep 2007 01:59:05 GMT
Hi Jonyskids,
Thanks for your reply.
I am glad to know the problem is resolved. I'd like to make a summary for
this post:
Problem: One user got Delivery Status Notification:
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed
Cause: That's caused by corrupt mailbox Exchange feature.
Solution:
1. In Outlook, Export all mails in Mailbox as .PST file.
Please follow the instruction below to export all mails in the mailbox as
PST file.
287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/?id=287070
2. Remove the Exchange Attribute for problematic user with corrupt Exchange
Attribute.
1) In Exchange 2003 computer, launch Active Directory Users and Computers.
2) In the Users Container, right click the user with corrupt attribute,
click Exchange Task.
3) Click Remove Exchange Attribute and click Next to finish the process.
3. Run Cleanup Agent
1) In Exchange 2003 computer, launch Exchange System Manager.
2) Expand the mailbox store where the problematic mailbox located, right
click the mailboxes container, select Run Cleanup Agent.
3) Then you will see the problematic mailbox with a red X.
4. Create a new mailbox for the user.
1) In Exchange 2003 computer, launch Active Directory Users and Computers.
2) In the Users Container, right click the user with corrupt attribute,
click Exchange Task.
3) Click Create a new Mailbox and select Mailbox Store for the new mailbox,
click Next to finish the process.
5. After that, please follow article 287070 above to import the PST file in
Outlook.
How to manage .pst files in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/kb/287070
For future postings, I would like to list the following information as a
guideline when submitting new posts in the future. This information will
help us to understand the issue and situation more quickly. Thank you!
1. Has the server/client/product ever worked?
2. If so, what changed?
3. What service packs and updates were applied?
4. What are the steps to reproduce the problem?
5. Does it happen the same way on any other systems?
6. Please provide the exact error message with any screenshots, if possible.
If you need any assistance in the future, please feel free to post in our
newsgroup.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
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please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
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<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<Organization: Microsoft
<Date: Mon, 17 Sep 2007 10:49:25 GMT
<Subject: RE: Soft reply for one user's email 7.4.4
<X-Tomcat-NG: microsoft.public.windows.server.sbs
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<
<Hi Jonyskids,
<
<Thanks for your reply.
<
<I am sorry for the delay due to the weekend.
<
<From internal and external NDRs, I found e-mails to Jackton not reached
<with error code 4.4.7.
<
<Based on my research, possible cause of code 4.4.7 is the message in the
<queue has expired.
<
<Since only one user have the problem, this may be caused by corrupt
mailbox
<Exchange feature. To fix, please take the following steps:
<
<1. In Outlook, Export all mails in Mailbox as .PST file.
<
<Please follow the instruction below to export all mails in the mailbox as
<.PST file.
<
<287070 OL2002: How to Back Up, Restore, or Move Outlook Data
<http://support.microsoft.com/?id=287070
<
<2. Remove the Exchange Attribute for problematic user with corrupt
Exchange
<Attribute.
<
<1) In Exchange 2003 computer, launch Active Directory Users and Computers.
<2) In the Users Container, right click the user with corrupt attribute,
<click Exchange Task.
<3) Click Remove Exchange Attribute and click Next to finish the process.
<
<3. Run Cleanup Agent
<
<1) In Exchange 2003 computer, launch Exchange System Manager.
<2) Expand the mailbox store where the problematic mailbox located, right
<click the mailboxes container, select Run Cleanup Agent.
<3) Then you will see the problematic mailbox with a red X.
<
<4. Create a new mailbox for the user.
<
<1) In Exchange 2003 computer, launch Active Directory Users and Computers.
<2) In the Users Container, right click the user with corrupt attribute,
<click Exchange Task.
<3) Click Create a new Mailbox and select Mailbox Store for the new
mailbox,
<click Next to finish the process.
<
<5. After that, please follow article 287070 above to import the PST file
in
<Outlook.
<
<How to manage .pst files in Outlook 2002 and in Outlook 2003
<http://support.microsoft.com/kb/287070
<
<Please check if the problem disappears.
<
<If the problem persists, please help me collect the following information
<for further research:
<
<1. Message Tracking log.
<
<Open ESM, on the General tab in the server's Properties dialog box, select
<the Enable message tracking check box. After the issue is reproduced,
<please wait about 15 minutes and then go to the message tracking folder
and
<collect the message tracking log for us.
<
<By default, the message tracking logs locate under the folder:C:\Program
<Files\Exchsrvr\servername.log
<
<2. MPS Report
<
<1) Visit
<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
9
<15706/MPSRPT_Exchange.EXE to download the file.
<2) Run the MPSRPT_Exchange.EXE on the server box.
<3) Wait for 10~15 minutes.
<4) Open Windows explorer, navigate to %SYSTEMROOT%\MPSReports\Exchange\cab\
<5) Send the .cab file directly to v-robeli@xxxxxxxxxxxxx with subject:
<40296213-Soft reply for one user's email 7.4.4.
<
<I am looking forward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<Thread-Topic: Soft reply for one user's email 7.4.4
<<thread-index: AcfqU/pnmS5NJP5iT56N4PCbo+SGCQ==
<<X-WBNR-Posting-Host: 207.46.192.207
<<From: =?Utf-8?B?Sm9ueXNraWRz?= <Jonyskids@xxxxxxxxxxxxxxxxxxxxxxxxx>
<<Subject: Soft reply for one user's email 7.4.4
<<Date: Wed, 29 Aug 2007 08:48:00 -0700
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<<
<<I have one user who is recieving a soft reply on his email:
<<
<<
<<This is an automatically generated Delivery Status Notification.
<<
<<THIS IS A WARNING MESSAGE ONLY.
<<
<<YOU DO NOT NEED TO RESEND YOUR MESSAGE.
<<
<<Delivery to the following recipients has been delayed
<<
<<In the header it gives me 7.4.4
<<
<<I have use an dyndns.org for my out bound mail and no issues with any
<other
<<users.
<<
<<Any ideas?
<<
<<
<<
<
<
.
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