RE: Cannot offer remote assistance to clients
- From: v-mzhuan@xxxxxxxxxxxxxxxxxxxx (Manfred Zhuang [MSFT])
- Date: Tue, 18 Sep 2007 11:08:11 GMT
Hello Jack,
Thank you for your reply.
I understand that you will check it soon.
If anything is unclear or there is anything I can do for you, feel free to
let me know.
Best regards,
Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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Microsoft engineers can only focus on one issue per thread. Although we
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Cannot offer remote assistance to clients
| thread-index: Acf5yjT6Xs2EIjj3QBKmgrB0S395dQ==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?aGlqYWNr?= <hijack@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <72BB9BFD-C7B1-43AE-A46A-02C612A3E803@xxxxxxxxxxxxx>
<BkRlLXQ9HHA.360@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Cannot offer remote assistance to clients
| Date: Tue, 18 Sep 2007 01:02:07 -0700
| Lines: 119
| Message-ID: <3FB9C9EA-4199-4BCD-ABA2-EE8471835944@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:63708
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thanks for the reply.
| I would like to offer assistance via the internet. The first thing I need
to
| do is to check if port 3389 is opened on the client pc (firewall setting
and
| forward port on router). I can connect locally from XP to XP on any pc
but XP
| to Vista gives a problem.
| Thanks for the link
| --
| Thanks for the response
| Jack
|
|
| "Manfred Zhuang [MSFT]" wrote:
|
| > Hello Jack,
| >
| > Thank you for posting here.
| >
| > From your post, I understand that Remote Assistance cannot connect to
the
| > client workstations directly.
| >
| > Firstly I would like to confirm from where you would like to offer
remote
| > assistance. An internal computer or an external computer?
| >
| > If you would like to offer remote assistance to an internal client from
an
| > external computer, please understand we need to publish port 3389 on
the
| > internal client out to the Internet.
| >
| > If you tried to offer remote assistance from an internal computer,
Please
| > gather following information:
| >
| > 1. Did you try to offer remote assistance in Help and Support center?
If
| > yes, does the issue happen no matter you typed the computer name or
typed
| > the IP address?
| >
| > 2. If you ping the computer name and the IP address, what is the result?
| >
| > 3. Could you RDP to the client?
| >
| > 4. Does the issue happen for all the client workstations?
| >
| > 5. Please try to offer remote assistance from another computer and
check
| > the result.
| >
| > 6. Please check if other methods work. More information:
| > http://technet.microsoft.com/en-us/library/bb457004.aspx
| >
| > Please try the above steps at your earliest convenience. If you have
any
| > concern, please feel free to let me know.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: Cannot offer remote assistance to clients
| > | thread-index: Acf0WR6I2yM7iT7GSRGa7DxMp/PscQ==
| > | X-WBNR-Posting-Host: 207.46.19.197
| > | From: =?Utf-8?B?aGlqYWNr?= <hijack@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Cannot offer remote assistance to clients
| > | Date: Tue, 11 Sep 2007 02:50:00 -0700
| > | Lines: 9
| > | Message-ID: <72BB9BFD-C7B1-43AE-A46A-02C612A3E803@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:62143
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | I cannot offer remote assistance to client pcs. The message returned
is
| > | Cannot locate pc or pc does not exist.
| > | I logon externally via the RWW page as an administrator, then logon
the
| > | server as administrator. Navigate to Server Management - Users-Offer
| > remote
| > | assistance- Use the computer name (as listed in the client
computers).
| > The
| > | client PC is turned on and loged on to the server.
| > | --
| > | Thanks for the help
| > | Jack
| > |
| >
| >
|
.
- References:
- RE: Cannot offer remote assistance to clients
- From: Manfred Zhuang [MSFT]
- RE: Cannot offer remote assistance to clients
- From: hijack
- RE: Cannot offer remote assistance to clients
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