Re: Not able to ping between SBS 2003 and Vista

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Hi Robert:

I tried to ping these two PCs after rebooting Vista in "Safe Mode with
Networking". I was not successful.

I then rebuilt the TCP/IP stack on Vista like you said. Here's the output:

----------------------------------------------------------------------
C:\Windows\system32>netsh int ip reset resetlog.txt
Reseting Echo Request, OK!
Reseting Global, OK!
Reseting Interface, OK!
Reseting Unicast Address, OK!
Reseting Route, OK!
A reboot is required to complete this action.


C:\Windows\system32>
----------------------------------------------------------------------

I then rebooted the PC and I still only got limited connectivity.

I had disabled the Ethernet adapter for Vista's Internet connection while
doing all this.

I can't run http://SBSServername/ConnectComputer either.

What else can I do to fix this?

Thanks,

JJ



"Robert Li [MSFT]" wrote:

Hi JJ,

Thanks for your reply.

I am sorry for the delay due to the weekend.

I just need to double confirm your network topology is as the following:

{Internet}-{Vista}-{SBS Server}-{Internet}

First, it's not recommended to configure Vista have 2 Internet connections.
To narrow down this issue, you need to disable the Internet connection.

Also, when vista pings SBS or SBS pings Vista, the network traffic pass
only the internal NIC of SBS, so you don't need to configure ISA. By
default, ISA server blocks ping for security concern.

Please try the following:

Step 1: Safe mode with network
For the issue happens frequently, we can boot into safe mode with network
for a while and check if it is caused by the third party software:

1. Restart the computer.
2. Keep pressing F8 key until the Windows Startup menu appears.
3. Choose the Safe Mode with Network, and press Enter.
4. Test the issue again.

Note: Some third party applications and some hardware device cannot be used
during Safe Mode.

Step 2: Often the problem with a faulty network connection is due to the
TCP/IP stack being corrupted or not properly bound. You may need to rebuild
the stack to the initial conditions that it was in on a clean install if
other
measures fail.
1. Click the Microsoft Vista Start logo in the bottom left corner of the
screen
2. Click All Programs
3. Click Accessories
4. Right click on Command Prompt
5. Select Run As Administrator
6. In the command window type the following and then hit enter: netsh int
ip reset resetlog.txt
7. You will see the following confirmation:
Reseting Echo Request, OK!
Reseting Global, OK!
Reseting Interface, OK!
8. A reboot is required to complete this action. Close command prompt
window and restart your machine.

Hope this helps.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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<Subject: Re: Not able to ping between SBS 2003 and Vista
<Date: Fri, 14 Sep 2007 08:14:08 -0700
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<
<Hi Robert:
<
<There are no other users on this SBS domain. It's just my Vista PC and the
<SBS PC which is the domain controller. So, I can't confirm.
<
<I checked the properties of my LAN connection and File And Printer Sharing
<is enabled.
<
<I stopped the IPSec Policy Agent service and I still can't ping either PC
<from the other. I think this has got to do with configuring ISA Server on
the
<SBS PC. Can you help me with that?
<
<I applied the steps specified in the following article to the SBS PC:
<http://www.microsoft.com/technet/isa/2004/plan/isaondhcpserver.mspx
<
<And I edited the ISA Server System Policy to allow ICMP, Ping, etc.
<
<None of that helps. I'm still not able to ping either PC from the other.
<
<Thanks.
<
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Jibey,
<>
<> I researched the information you sent to me. The Vista's DNS is pointing
to
<> SBS( IP: 192.168.16.2), but it can't contact DNS. Most of time, this is
<> caused by connection between Vista and SBS. Please also check if the DNS
<> works OK and other users can logon domain without problem.
<>
<> Based on my research, please take the following steps:
<>
<> Step 1: You may be unable to Ping Vista Machine when File and Printer
<> Sharing not allowed on Vista. To fix this:
<>
<> 1. Click Start, then select Network.
<> 2. Click Network and Sharing Center.
<> 3. Click Manage network connections and click Local Area connection.
<> 4. Please check if you can find File and Printer Sharing for Microsoft
<> Networks.
<> 5. If not, click Install, select Service, and click Add.
<> 6. Select File and Printer Sharing for Microsoft Networks and OK.
<> 7. Try again.
<>
<> Step 2: The problem may be caused by IP sec. Please temporally stop
IPSec
<> Policy agent on Vista an try again.
<>
<> 1. Right click services.msc command.
<> 2. Right click IPSec Policy agent and click Stop
<> 3. Try again.
<>
<> Hope this helps.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <X-Tomcat-ID: 37558590
<> <References: <7579E3D8-6419-48C6-A2D2-BDC03A365C0B@xxxxxxxxxxxxx>
<> <268AF4AB-79A8-43AB-8CFF-4945FBA20AD1@xxxxxxxxxxxxx>
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<> <MIME-Version: 1.0
<> <Content-Type: text/plain
<> <Content-Transfer-Encoding: 7bit
<> <From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<> <Organization: Microsoft
<> <Date: Tue, 11 Sep 2007 02:46:56 GMT
<> <Subject: Re: Not able to ping between SBS 2003 and Vista
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <Message-ID: <wryYK4B9HHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Lines: 175
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:62089
<> <NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
<> <
<> <Hi JJ,
<> <
<> <Thanks for your reply.
<> <
<> <I checked your SBS Server IP addresses, all are correctly configured.
<> <
<> <Please do the following on Vista to see the problem can be resolved:
<> <
<> <1. Disable the Internet Connection on Vista.
<> <2. Please ensure Vista gets IP address from SBS server as following:
<> <
<> <IP Address. . . . . . . . . . . . : 192.168.16.X
<> < Subnet Mask . . . . . . . . . . . : 255.255.255.0
<> < Default Gateway . . . . . . . . . : 192.168.16.2
<> < DNS Servers . . . . . . . . . . . : 192.168.16.2
<> < Primary WINS Server . . . . . . . : 192.168.16.2
<> <
<> <Then please ping 192.168.16.2, can this be successfully?
<> <
<> <Please also check before you run the connect computer wizard, you have
<> <already created user account and computer as following:
<> <
<> <1. Open Server Management and then go to User node.
<> <2. Click Add a User and then click Next.
<> <3. Input Username and then click Next.
<> <4. Input Password and then click Next.
<> <5. Select a User Temp and then click Next.
<> <6. Input the computer name.
<> <7. Click Finish.
<> <
<> <Then check if you can join domain by running the connectcomputer wizard.
<> <
<> <If the problem persists, please help me connect the following
information
<> <on Vista for further research:
<> <
<> <1. The screen shot of the error message when run the connectcomputer
<> Wizard.
<> <
<> <2. %ProgramFiles%\Microsoft Windows Small Business Server\Clients\
<> <SBSNetSetup.log
<> <
<> <3. Run ipconfig /a >c:\ipconfig.txt and send c:\ipconfig.txt to me.
<> <
<> <Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<> <40400077-Not able to ping between SBS 2003 and Vista.
<> <
<> <I am looking forward to hear from you.
<> <
<> <If you need further assistance, please don't hesitate to let me know.
<> <
.

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