Re: Blown it up, Reinstalled IIS - buzzards are circling my body!

Thanks for the input. I've called a friend of mine. I talked him into going
out on his own twenty years ago and use his consulting firm as my backup for
my clients. It's frustrating however, because I felt like I was just THIIIIIS
close to getting it, but I'm really hammered this week and cannot devote any
real time to it.
--
Steve
GrayMatter, Inc
SBS R2 Premium user


"Lanwench [MVP - Exchange]" wrote:

Graysailor <Graysailor@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Just not my week, just lost my reply. I've had to keep these guys up
and running, tax season is here for extensions. I cannot call PSS I
don't think, I work at a hospital in IT, this is a sideline, I have
no Partner etc.

You don't need to be a partner. The client can give you a CC# (it's $245USD
for the call, I think) or you can do it and bill it back.

If you're too busy to deal with this properly right now, you might find some
trusted party to hand it off to (keeping you in the loop, of course). I
suspect you are going to make things worse, especially if you can't focus on
this fully right now.

Come to some sort of understanding with the client regarding the bill, and
knock off something reasonable to make them happy but not put you in the
red. I suspect the client just wants their server back and would prefer you
did whatever it took to get them there....if they know you've done your
best, they will stick by you, 9 times out of 10.


They purchased SBSr2 Premium with 10 cals with a Dell
Server about six months ago.

I reinstalled Server tools, Intranet, Monitoring, Networking,
Administration, and Client Deployment. Server mail goes out, users
cannot send or recieve mail. Internet is up. In My Computer server
shows as an Win 03 for SBS with SP2 installation - so I'm not sure
about reinstalling SP1.

No, you wouldn't need to....

I pulled up IIS, all the web sites (4) that
are normally there are there and running. CEICW will fail on the
email installation only. Exchange is working internally. Microsoft
Exchange Routing Engine service doesn't start and logs events 116,
7023, I tried 841576 fix - didn't work. Looks like it's a metabase
error and my only option is to do the exchange setup with the
/reinstall option, no good recent IIS metabase backups that I would
trust exist. Too much water under the bridge. I have three other SBS
installations, 10 to 40 users up and running no problem. I have
installed and maintained six 2000 SBS installations.

I started on
Novell 3 back in '86. I mainly focus on Oracle, SQL and Studio
development so I'm NOT an SBS expert

That's fine - I'm a pretty crappy dba :)

- I do have the SBS03R2 Admin
Companion - read cover to cover - very well written, and Exchange 03
and ISA 04 books also (read and perused - not completely understood
and that's a fact Jack!). Am I in just way over my head now? I've got
so much in it now that hiring another consultant to come in is going
to make me come out way negative as I will NOT be charging this
client for one tenth the time I have in it because I'm sure I've
compounded issues. Ideas gentlemen?



If the buzzards are circling, I'd call PSS and open a case. It
seems like you have a number of issues that would benefit from
having someone to talk you through all the procedures. It seems
like there's a networking issue that's preventing incoming e-mail
from working correctly, and possibly getting ISA reinstalled would
resolve that. Doing that is going to involve finding the
installation logs and troubleshooting the specific failures found
there. With ISA reinstalled, the CEICW should work properly, which
should fix the e-mail.

The other benefit to calling PSS is that you should be able to get
some advice about the severity of what happened to the server in
reference to "they've been hacked." If it's a virus or trojan, you
should be able to cure that. But, if someone were actually able to
access the server directly, you might want to flatten it and do a
scratch reinstall. The latter is something that would require a lot
of careful planning to prevent data loss, and to prevent moving any
possible vulnerability over to the new install.


"Graysailor" <Graysailor@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:79D8A28D-49DB-4C06-ACA6-FA9C7AF8AB86@xxxxxxxxxxxxxxxx
This is one of those nightmare sequences of events. Call from
client - internet is down. Phone guys come in and get on server and
make some modifications. I come in and pull up their Exchange Q's,
they've been hacked
and now my little CPA firm is an international spammer. Steps so
far:
1. Symantec finds and kills some viruses, still can't get much to
work properly.
2. Rerun CEICW, no go.
3. Unload and reload SP, 829114, no go.
4. Reload Exchange, it's up and working.
5. Reload ISA 04, no go.
6. Unload ISA 04 and try to work without it. Back on the net, no
incoming mail yet. CEICW dies at firewall and email setups.
7. Kill Sharepoint again. CEICW dies at firewall, but gets through
email setup. Still no incoming email, outgoing works and net works.
8. Unload IIS and reinstall IIS.
9. Reinstall Sharepoint.
9. Reload ISA 04, no go. CEICW still dies at firewall and email.
10. Unload ISA 04, CEICW still dies at firewall and email configs.
11. Unload Sharepoint, CEICW still dies at firewall, email works
configuration works.
12. Begin to plan to reinstall IIS - find article entitled "How to
Wack Yourself - reinstall IIS on SBS - BAD IDEA" by Q. Puke what
appears to be my
guts.
13. Get on technet again for research, solace and help.

--
Steve
GrayMatter, Inc
SBS R2 Premium user




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