RE: SBS 2003 Won't print to local printer

Hi Jim,

Thank you for your reply and the detailed additional feedback on how you
were successful in resolving this issue.

I'd like to make a summary for this post:

Issue:
=============
SBS server cannot print to local LPT printers.

Cause:
=============
Hardware conflict or incompatible driver

Resolutions:
=============
Installing a parallel port card and connecting the printer to the card.

If you have any other questions or concerns, please do not hesitate to
contact us. It is always our pleasure to be of assistance.

Have a nice day!

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: SBS 2003 Won't print to local printer
| thread-index: Acf4LK9SQs2AvwMkT0uTSoc8G8If1w==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?amNyYXdmb3Jk?= <jcrawford@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <AB6CCEA9-7877-49CA-8EAA-424C29BF6AE8@xxxxxxxxxxxxx>
<4CF2436C-08BF-47E4-B76B-8819B6BB47A2@xxxxxxxxxxxxx>
<A27E5400-3735-478C-9107-DE6992A78917@xxxxxxxxxxxxx>
<EzrBdo48HHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<BA6AB9B9-123B-4CBC-A556-540A1AA313CF@xxxxxxxxxxxxx>
<xX9TSJh9HHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: SBS 2003 Won't print to local printer
| Date: Sat, 15 Sep 2007 23:42:00 -0700
| Lines: 306
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| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:63291
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Installing a Parallel port card with its own drivers solved thhe
problems.
| Thanks to all who helped.
| Jim
|
| "Manfred Zhuang [MSFT]" wrote:
|
| > Hello Jim,
| >
| > Thank you for your reply.
| >
| > From your post, I understand that the printer is not in HCL list.
| >
| > Since the printer did not work in a clean install of SBS on the server,
I
| > think the root cause can be a hardware conflict or an incompatible
driver.
| >
| > Actually, we make no warranty, implied or otherwise, regarding drivers'
| > compatibility. Hardware vendors who want to add or keep devices or
drivers
| > to the HCL should follow the instructions in the "Microsoft
Compatibility
| > Labs - Program Overview" document.
| >
| > I suggest you contact Panasonic support for more information:
| >
| > http://www.panasonic.com/support/
| >
| > Or we may need to change the printer with one which is in HCL list.
| >
| > I am sorry for the inconvenience.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: SBS 2003 Won't print to local printer
| > | thread-index: Acf0Rz4sf3Qhp0YYRkCwC6ZLD7PTIw==
| > | X-WBNR-Posting-Host: 207.46.192.207
| > | From: =?Utf-8?B?amNyYXdmb3Jk?= <jcrawford@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <AB6CCEA9-7877-49CA-8EAA-424C29BF6AE8@xxxxxxxxxxxxx>
| > <4CF2436C-08BF-47E4-B76B-8819B6BB47A2@xxxxxxxxxxxxx>
| > <A27E5400-3735-478C-9107-DE6992A78917@xxxxxxxxxxxxx>
| > <EzrBdo48HHA.360@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: SBS 2003 Won't print to local printer
| > | Date: Tue, 11 Sep 2007 00:42:02 -0700
| > | Lines: 209
| > | Message-ID: <BA6AB9B9-123B-4CBC-A556-540A1AA313CF@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
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| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:62127
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | See my comments inline with your Instructions.
| > |
| > | "Manfred Zhuang [MSFT]" wrote:
| > |
| > | > Hello Customer,
| > | >
| > | > Thank you for posting here and also thanks to David for input.
| > | >
| > | > From your post, I understand that SBS server cannot print to a
local
| > | > printer, but it can print to a remote printer.
| > | >
| > | > I would like to confirm if the symptom is that the print job keeps
in
| > | > "Printing" status until you delete it. If I misunderstand the
issue,
| > please
| > | > let me know.
| > | No. The problem is that it immediatly errors out when the print job
is
| > | sent. I have sent a file to you with a picture of that. The print
queue
| > | states "Error-Printing." and has to be cancelled.
| > | > Firstly I would like to confirm what's the exact type, brand and
model
| > of
| > | > your printer? Please check whether it is in the HCL list:
| > | >
| > | > Please visit this Web Site to check HCL list:
| > | > http://www.microsoft.com/whdc/hcl/default.mspx
| > | It is not on the list, but it is a Panasonic KX-P5400 laser printer
| > running
| > | in Postscript mode and using the driver priveded with the operating
| > system. I
| > | have searched for a newer driver but there are no replacements.
| > | >
| > | > If the legacy mode does not work, I suggest you install the latest
| > deriver
| > | > for the printer.
| > | I have searched for a newer driver but there are no replacements.
| > | I have, however, had it replaced the driver 2 or 3 times, with no
change.
| > | If the issue still happnes, please try following test:
| > | >
| > | > 1. Create a TXT file named 1.txt in c:\
| > | > 2. Start-->Run, type cmd and click OK.
| > | > 3. Run following command and check the result:
| > | >
| > | > Copy c:\1.txt lpt1
| > | > Copy c:\1.txt lpt1 /b
| > | >
| > | > NOTE: If the printer is not connected to LPT1, please change the
port
| > | > number.
| > | >
| > | > Please let us know if the 1.txt can be printed.
| > | Did this, no change, still get the same errors and the printer does
| > nothing.
| > | >
| > | > Check the issue in a Clean Boot environment.
| > | > =================
| > | > 1. Click Start and Click Run, and in the "Open" line, type in
| > "MSCONFIG"
| > | > (without the quotation marks) and click OK.
| > | > 2. Under the Service tab, check "Hide All Microsoft Services", and
then
| > | > click "Disable All" button. In this way, we can disable all the
| > services
| > | > which belong to third-party programs.
| > | > 3. Under the Startup tab, click "Disable All" button.
| > | >
| > | > 4. Click OK.
| > | > 5. Choose Yes to restart the computer.
| > | > 6. Check "Don't show this message or launch the system
configuration
| > | > utility when Windows starts".
| > | > 7. Please check if the issue persists.
| > | >
| > | > NOTE: We can check on Normal Startup in the General tab to roll
back to
| > | > Normal Mode after we get this issue resolved.
| > | Did all of this no change.
| > | >
| > | > Please also help to gather following information:
| > | >
| > | > 1. Log on SBS 2003 server locally, try to print a txt file from
| > notepad,
| > | > what is the result?
| > | Same error nothing from the printer.
| > | > 2. If it is convenient, please connect a USB printer to the server
and
| > | > check if it works.
| > | I don't have a USB printer
| > | > 3. If you connect the printer to another Windows 2003 based server,
| > does it
| > | > work?
| > | I don't have another 2003 server but it does work fine on a 2000
server.
| > | > 4. Please turn on the print first, and then turn on the server to
check
| > if
| > | > the issue persists.
| > | Doesn't seem to make a difference, problem remains.
| > | >
| > | > 5. Ensure that printer Event Logging is enabled:
| > | >
| > | > a. Click Start, point to Settings, and then click Printers.
| > | > b. On the File menu, click Server Properties, and then click the
| > Advanced
| > | > tab.
| > | > c. To turn on spooler error event logging to the system log file,
click
| > to
| > | > select or clear the "Log spooler error events" check box.
| > | > d. To turn on spooler warning event logging to the system log file,
| > click
| > | > to select or clear the "Log spooler warning events" check box.
| > | > e. To turn on spooler information event logging to the system log
file,
| > | > click to select or clear the "Log spooler information events" check
box.
| > | > f. Either restart the spooler service or restart the server.
| > | > g. Check if there are any error logged in event log.
| > | Done and I am sending you, by email, the event logs after the restart
| > | >
| > | > 6. Please download the MPS Report tool from the following link and
run
| > it
| > | > on the SBS server, then send the generated CAB file to my mailbox
| > | > v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can
find
| > what
| > | > the root cause is:
| > | This is done and I have included that file in the email.
| > | >
| > | >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > | > 15706/MPSRPT_SETUPPerf.EX
| > | >
| > | > For your information:
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
| > | > 88B7-F9C79B7306C0&displaylang=en
| > | >
| > | > Please try the above steps at your earliest convenience. If you
have
| > any
| > | > concern, please feel free to let me know.
| > | >
| > | > Best regards,
| > | >
| > | > Manfred Zhuang(MSFT)
| > | > Microsoft Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | > --------------------
| > | > | Thread-Topic: SBS 2003 Won't print to local printer
| > | > | thread-index: AcfzKkECixrwp2tjTcS9iCey/1hg0g==
| > | > | X-WBNR-Posting-Host: 207.46.193.207
| > | > | From: =?Utf-8?B?amNyYXdmb3Jk?=
<jcrawford@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | References: <AB6CCEA9-7877-49CA-8EAA-424C29BF6AE8@xxxxxxxxxxxxx>
| > | > <4CF2436C-08BF-47E4-B76B-8819B6BB47A2@xxxxxxxxxxxxx>
| > | > | Subject: RE: SBS 2003 Won't print to local printer
| > | > | Date: Sun, 9 Sep 2007 14:42:00 -0700
| > | > | Lines: 31
| > | > | Message-ID: <A27E5400-3735-478C-9107-DE6992A78917@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:61778
| > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | I think I got those settings but I will try them when I restart
the
| > | > server.
| > | > |
| > | > | "davidgold" wrote:
| > | > |
| > | > | > Have you tried the legacy mode setting?
| > | > | > Device manager-ports-lpt1 (properties)-Port Settings Tab-
Enable
| > legacy
| > | > Plug
| > | > | > and Play Detection.
| > | > | > Also try "use any interupt assigned to the port"
| > | > | > This has worked for me with some older Laserjets on parrallel
ports.
| > | > | >
| > | > | >
| > | > | > "jcrawford" wrote:
| > | > | >
| > | > | > > The problem is it won't print to a local LPT port. It will
print
| > to
| > | > a remote
| > | > | > > printer. There are no errors in the Event Viewer. It shows
the
| > | > document
| > | > | > > printing and the it shows when I delete it.
| > | > | > > Things I have done:
|

.