RE: Remote webspace logging off.

Cheers guys, I'm going have a look through the stuff you've kindly suggested
today and I'll get back if it solves the problem

Cheers

Nick

"Terence Liu [MSFT]" wrote:

Hello Nick,

Thank you for posting here. Let's thank Russ for the input.

According to your description, I understand that on RWW users will log out
their session after a certain amount of time. If I have misunderstood the
problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

Please check the following settings:

I. TSweb timeout
====================
1. Make a copy of the C:\InetPub\Remote\tsweb.aspx file in the event you
need to revert quickly.
2. Edit tsweb.aspx with notepad.
3. Search for "MsRdpClient.AdvancedSettings2.MinutesToIdleTimeout" (without
the quotation marks) with a value of "= <%=rapLinks.timeoutSeconds
/ 120%>. Change the value to the actual time out or no more than 240 as
testing with values over 240 result in the connection failure.
4. Save the changes in the file and exit notepad.
5. Restart the IIS Service or restart the SBS Server.

II. Remote Web Workplace timeout:
======================
The time out values (in minutes) are configurable in the registry, at:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\P
ublicTimeOut
REG_DWORD: 20 (Default)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\T
rustedTimeOut
REG_DWORD: 120 (Default)

The PublicTimeOut is used when the user checks the box for "I'm using a
public or shared computer" on the RWW logon page. The TrustedTimeOut is
used when the user unchecks this checkbox. You can change the time out
settings here.

III. ASP.NET timeout
======================
Edit the C:\inetpub\remote\web.config file.
Look for line:
<forms name="RemotePortalAuth" loginurl="logon.aspx" protection="All"
path="/" timeout="120" />
timeout = value in minutes of your largest timeout value.

The default timeout in SBS 2003 is 120 minutes.

IV. IIS timeout:
=======================
1. Go to Server Management -> Advanced Management -> Internet Information
Server.
2. Expand [Server Name] -> Web Sites -> Default Web Site.
3. Right click Remote and choose Properties, in Virtual Directory tab,
click the Configuration button and select the Options tab, modify the
session timeout settings. The Default Session timeout in SBS 2003 is 120
minutes.

V. ISP timeout:
=======================
The ISP may have some session timeout settings, please contact your ISP to
check it.

VI. Router timeout:
========================
As I know, some router or ADSL modem will have session timeout
configuration options, please try to contact your hardware vendor to check
it.

VII. VPN connection timeout:
=======================
How do you setup the VPN connection between remote clients and SBS? Please
check the timeout setting of your VPN connection.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Please try to access the RWW from SBS itself, then test this issue.

2. Does the disconnection happen after a while of idle time?

3. Do you get any error when the session logoff?

4. Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe on the server box.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| Thread-Topic: Remote webspace logging off.
| thread-index: Acf21raDpFDnMS+1Qru5FSnZsodn5w==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?Tmljaw==?= <Nick@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Remote webspace logging off.
| Date: Fri, 14 Sep 2007 06:54:04 -0700
| Lines: 7
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|
| Could someone please advise me on why people are logged out of their
remote
| workspaces. We have multiple sites connecting via a VPN to a server. Some
of
| the people are complaining that they are logged out of their online
diaries
| after a certain amount of time. Is it simply a matter of changing a
setting
| to keep them logged on. It's strange because we have not changed any
| settings, and only some people are logged off, whereas others stay
connected.
| Help someone!!!
|


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