RE: RWW

Hello Cary,

Thanks for posting in our newsgroup.

From your description, I know that when you visit RWW, you get pop up for
username and password. You need to input the domain\username or username
many times to access the website. If that's not right, please don't
hesitate to let me know.

Please let me know the following to make the situation more clearly:

1. Do all users or only the new created customers have such issue? Did you
use the SBS Add user wizard to create new user?
2. Does the same issue occur visiting OWA?
3. What important change did you made before the problem first occurred?
4. Where did you visit RWW, please external or internal?
5. Do you have ISA installed?

First, this is not normal behavior. When users navigate their browsers to
the Remote Web Workplace web site, they are first presented with a
forms-based authentication logon page, not pop up box. Users are required
to enter a valid domain user name and password. The page does not request
the domain name; during the authentication process, the existing SBS domain
name will be forwarded with the user's log on credentials.

Based on my research on this issue, please take the following steps to
narrow down this issue:

Step 1: Please test on SBS server, can the problem be reproduced?

Step 2: Please rerun the CEICW, this helps us to configure network and IIS
setting correctly:

More info:

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Step 3: The problem may be caused incorrect IIS setting, please check the
following:

1. Check Default Web Site setting under IIS
1) Open Server Management console, go to Advanced Management\Internet
Information Services.
2) Under Website, right click Default Website, select Properties
3) In Virtual Directory tab, make sure it is using DefaultAppPool. Go to
Directory Security tab, click Edit button, make sure that only Anonymous
and Integrated access are enabled.
The Default domain and Realm box are empty.

2. Check Virtual Server Remote setting

1) Open Server Management console, go to Advanced Management\Internet
Information Services.
2) Under Web Sites\Default Web Sites\Remote, right click the Remote
directory, select Properties.
3) In Virtual Directory tab, make sure it is using DefaultAppPool, go
to Directory Security tab, click Edit button, make sure that only Anonymous
and Integrated access are enabled.
The Default domain and Realm box are empty.

If the problem persist, please help me collect the following information
for further research:

1. Please create a test account for me, give me the url of RWW, username,
password and I need to test on my side.

2. Gather IIS log:

1) Open IIS snap-in.
2) Right click Default Web Site and click Properties.
3) Uncheck the "Enable Logging" box and click Apply.
4) Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to
a backup location.
5) Check "Enable Logging" box and click OK.
6) Run IISReset command.
7) Reproduce the problem and send the log file in
C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.

3. Gather IIS Metabase:

1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
2) Install it, run MBExplorer (Metabase Explorer)
3) Right click the "LM" node and choose "Export to file".
4) Specify a file name, specify the password and finish the export.
5) Send the file and the password to v-robeli@xxxxxxxxxxxxx with subject:
40416855-rww.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

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<Reply-To: "Cary Shultz" <cwshultz@xxxxxxxx>
<From: "Cary Shultz" <cwshultz@xxxxxxxx>
<Subject: RWW
<Date: Mon, 10 Sep 2007 15:08:53 -0400
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<
<Good afternoon!
<
<Taking a bit of a vacation for the next three days...not that anyone
cares!
<But, I thought that I would clear up a few things in my head.
<
<Regarding RWW (Remote Web Workplace) in SBS2003 Standard....I have it set
up
<at a new customer and everything is working just swell. Well, I think!
It
<seems that users are asked for credentials too many times. Maybe it is
how
<things are set up on the /remote folder in IIS...
<
<Anyway, the user enters http://mail.mydomain.com/remote and the first
pop-up
<appears (the usual pop up when basic authentication is configured....title
<bar indicates 'connecting to mail.mydomain.com'). We enter the
credentials
<in the domainname\username format and then the password. We are then
<brought to the web page where we enter user name (without the domain name)
<and password and hit enter and then that popup windows appears again
<('connecting to mail.mydomain.com'...domainname\user name and then
<password). Once we enter the user name and password (again...) we come to
<the page with the links.
<
<Is this *normal*?
<
<Thanks,
<
<--
<Cary W. Shultz
<Roanoke, VA 24012
<
<
<

.