RE: The object invoked has disconnected from its clients.
- From: v-mzhuan@xxxxxxxxxxxxxxxxxxxx (Manfred Zhuang [MSFT])
- Date: Tue, 11 Sep 2007 10:29:34 GMT
Thank you for posting here.
From your post, I understand that occasionally, companyweb cannot be openednormally. Following error message is received:
The object invoked has disconnected from its clients.
The latest server Usage Report email only contained this error message.
After running iisreset, the issue disappeared.
Since the issue happens intermittently, the troubleshooting can be
time-consuming. It is recommended that you contact Microsoft Customer
Support Services (CSS) via telephone so that a dedicated Support
Professional can assist you recover the server in a more efficient manner.
Please be advised that contacting phone support will be a charged call.
For a complete list of Microsoft Customer Support Services phone numbers
and information about support costs, visit the following Microsoft Web
If you would like to continue the troubleshooting here, let's move on.
In order to narrow down the cause, I would like to gather following
1. When the issue happens, if you visit http://ServerName from an internal
workstation, is the same error message received?
2. Does the issue happen on companyweb no matter from an internal client or
from an external client?
The cause can be related to the COM component.
I suggest you visit Microsoft Update website to install all the latest
updates first. If the issue persists, let's install following hotfix one by
FIX: The RPC_E_DISCONNECTED error code may be returned intermittently when
you call a method for a remote DCOM object or for a COM+ object
Availability of Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix
Rollup Package 8
Following article may also help:
BUG: When you submit a request to an ASP page that calls a COM component in
Internet IIS 6.0, you may receive an error message
If it does not help, I suggest you prepare a clean boot environment and
check if the issue happens:
Check the issue in a Clean Boot environment.
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
(without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and then
click "Disable All" button. In this way, we can disable all the services
which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.
4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
7. Please check if the issue persists.
NOTE: We can check on Normal Startup in the General tab to roll back to
If the issue persists, I would like to confirm if Windows 2003 SP2 has been
installed on the server. If not, I suggest you install it:
Windows Server 2003 Service Pack 2 (32-bit x86)
Best practices and known issues when you install Windows Server 2003
Service Pack 2 on a Windows Small Business Server 2003-based computer
I hope the above information is helpful to you. However, if the issue
persists, please help me gather following information:
1. Please help me capture screenshots of all error messages you encountered
and send them to v-mzhuan@xxxxxxxxxxxxx
To capture the image, we can perform the steps below:
(a) When the error message appears, press the Print Screen key several
times (this key is located to the right of the F12 key on the keyboard)
(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
(c) Click Edit (menu) -> Paste or press Ctrl + V.
(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it
to me as an attachment.
2. Please collect the IIS log on SBS Server so that I can perform further
1). On the Serves, open IIS MMC, right click Default Web Site and then
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-mzhuan@xxxxxxxxxxxxxx And please let me know the alias of the user who
encountered the issue.
3. Please download the MPS Report tool from the following link and run it
on the SBS server, then send the generated CAB file to my mailbox
v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find what
the root cause is:
For your information:
Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.
Microsoft Online Newsgroup Support
Get Secure! - www.microsoft.com/security
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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please "Reply to Group" so that others may learn and benefit from your
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
This posting is provided "AS IS" with no warranties, and confers no rights.
| From: ATG <AegisTitleGroup@xxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: The object invoked has disconnected from its clients.
| Date: Mon, 10 Sep 2007 05:49:38 -0700
| Organization: http://groups.google.com
| Lines: 22
| Message-ID: <1189428578.559730.172820@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 188.8.131.52
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1189428578 15580 127.0.0.1 (10 Sep 2007
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Mon, 10 Sep 2007 12:49:38 +0000 (UTC)
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET
CLR 2.0.50727; .NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: 50g2000hsm.googlegroups.com; posting-host=184.108.40.206;
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:61911
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Good morning.
| I am looking for links or directions; nothing turns up when I search
| for this phrase.
| Here's what happens:
| Occasionally, Companyweb displays this error message as the home page.
| This morning, the Server Usage Report email contained that text and no
| report. When this message is displayed, opening a browser window to my
| SBS external address on :80 (yes, I know I should probably have it
| closed...) displays the same message.
| The solution I have found that gets it moving again is to run
| Due to something else that I have not been able to find in my logs
| (RWW, OWA, and Companyweb all seem to stop working), I have iisreset
| run as a scheduled task every morning at 3 am. This initially made it
| look like I knew what I was doing. (and those services all worked
| Sorry if I tossed irrelevant information in here - just trying to be
| as thorough as possible with my description of the error.
| Again - it may be likely that I missed something obvious, or need to
| modify the search terms.
| Any help, as always, will be greatly appreciated.
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