RE: LDAP query for xerox 3545 printer/scanner blocked by SBS 2003?
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Mon, 10 Sep 2007 12:26:51 GMT
Hi Michael,
I am sorry for the delay due to the weekend.
I researched on your logs, that's not created by network monitor and I
couldn't find any clue to the problem.
Please send me network monitor logs from both SBS server and original
workstation. If this workstation can query successufully, based on my
experience, the problem is caused by Xerox printer.
Please upload the captured file by click the link below:
https://sftasia.one.microsoft.com/choosetransfer.aspx?key=64c81f87-0f55-4e9b
-abec-eaa1d51e5b31
Password: Pa6u7L7TW[!
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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=====================================================
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--------------------
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<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<Organization: Microsoft
<Date: Wed, 05 Sep 2007 01:30:00 GMT
<Subject: RE: LDAP query for xerox 3545 printer/scanner blocked by SBS 2003?
<X-Tomcat-NG: microsoft.public.windows.server.sbs
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<Hi Michael,
<
<I am sorry that I misunderstood your concern.
<
<Please upload the captured file by click the link below:
<
<https://sftasia.one.microsoft.com/choosetransfer.aspx?key=64c81f87-0f55-4e9
b
<-abec-eaa1d51e5b31
<
<Password: Pa6u7L7TW[!
<
<I am looking forward to hear from you.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<Thread-Topic: LDAP query for xerox 3545 printer/scanner blocked by SBS
<2003?
<<thread-index: AcfvK3DwCGnFrx/oQ0yh9sPiphrLpg==
<<X-WBNR-Posting-Host: 207.46.19.168
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<<6A514669-82E4-49DD-BF62-138E590B09E9@xxxxxxxxxxxxx>
<<55FEA20B-4643-4068-BEA0-2E5ABD11C8C4@xxxxxxxxxxxxx>
<<77VGgph6HHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<<5D717AA0-FA0E-4B32-AB6A-E3024EA37AC0@xxxxxxxxxxxxx>
<<zz#hCV36HHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<<Subject: RE: LDAP query for xerox 3545 printer/scanner blocked by SBS
2003?
<<Date: Tue, 4 Sep 2007 12:40:26 -0700
<<Lines: 267
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<<X-Tomcat-NG: microsoft.public.windows.server.sbs
<<
<<Robert,
<<Thanks for your reply, sorry about my delayed response. I must have
missed
<<checking the notification box and did not see you post until today
<<
<<I am able to query the LDAP successfully from the second workstation but
<not
<<from the first one (the original one).
<<--
<<Michael
<<Network Admin
<<Raleigh, NC
<<
<<
<<"Robert Li [MSFT]" wrote:
<<
<<> Hi Michael,
<<>
<<> Thanks for your reply.
<<>
<<> For "I was able to browse and expand LDAP from both clients", do you
<mean
<<> that you can query the address book on the workstation?
<<> But you said from the scanner and a workstation on the domain you get
no
<<> results for the same ldap query in your original post. If you can query
<<> successfully from the workstation, this shows the problem is caused by
<<> Xerox scanner. You need to contact the hardware manufacture for more
<help.
<<>
<<> If I misunderstood your concern, please don't hesitate to let me know.
<<>
<<> I am looking forward to hear from you.
<<>
<<> Best regards,
<<>
<<> Robert Li(MSFT)
<<>
<<> Microsoft CSS Online Newsgroup Support
<<>
<<> Get Secure! - www.microsoft.com/security
<<>
<<> =====================================================
<<>
<<> This newsgroup only focuses on SBS technical issues. If you have issues
<<> regarding other Microsoft products, you'd better post in the
<corresponding
<<> newsgroups so that they can be resolved in an efficient and timely
<manner.
<<> You can locate the newsgroup here:
<<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<<>
<<> When opening a new thread via the web interface, we recommend you check
<the
<<> "Notify me of replies" box to receive e-mail notifications when there
<are
<<> any updates in your thread. When responding to posts via your
<newsreader,
<<> please "Reply to Group" so that others may learn and benefit from your
<<> issue.
<<>
<<> Microsoft engineers can only focus on one issue per thread. Although we
<<> provide other information for your reference, we recommend you post
<<> different incidents in different threads to keep the thread clean. In
<doing
<<> so, it will ensure your issues are resolved in a timely manner.
<<>
<<> For urgent issues, you may want to contact Microsoft CSS directly.
<Please
<<> check http://support.microsoft.com for regional support phone numbers.
<<>
<<> Any input or comments in this thread are highly appreciated.
<<>
<<> =====================================================
<<>
<<> This posting is provided "AS IS" with no warranties, and confers no
<rights.
<<>
<<> --------------------
<<> <Thread-Topic: LDAP query for xerox 3545 printer/scanner blocked by SBS
<<> 2003?
<<> <thread-index: AcfrGlpsu2CuofeBRk+t20tn0SzbGw==
<<> <X-WBNR-Posting-Host: 207.46.19.197
<<> <From: =?Utf-8?B?TWljaGFlbA==?= <Michael@xxxxxxxxxxxxxxxxxxxxxxxxx>
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<<> <6A514669-82E4-49DD-BF62-138E590B09E9@xxxxxxxxxxxxx>
<<> <55FEA20B-4643-4068-BEA0-2E5ABD11C8C4@xxxxxxxxxxxxx>
<<> <77VGgph6HHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<<> <Subject: RE: LDAP query for xerox 3545 printer/scanner blocked by SBS
<2003?
<<> <Date: Thu, 30 Aug 2007 08:28:02 -0700
<<> <Lines: 144
<<> <Message-ID: <5D717AA0-FA0E-4B32-AB6A-E3024EA37AC0@xxxxxxxxxxxxx>
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<<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<<> <
<<> <Robert, thanks for your post.
<<> <I did collect the info you requested as follows:
<<> <Step 1. No 3rd party firewall
<<> <Step 2. Client and printer pointing to SBS for DNS
<<> <Step 3. LDP query from another workstation was successful
<<> <
<<> <I was able to browse and expand LDAP from both clients
<<> <I ran netmon and try to send file but it was still too big after being
<<> zipped
<<> < I ran the ldap query from both failing client and printer and then
<copied
<<> a
<<> <file from the server. Pls advise where/how to send file.
<<> <
<<> <--
<<> <Michael
<<> <Network Admin
<<> <Raleigh, NC
<<> <
<<> <
<<> <"Robert Li [MSFT]" wrote:
<<> <
<<> <> Hello Michael,
<<> <>
<<> <> Thanks for posting in our newsgroup.
<<> <>
<<> <> From your description, I know that when you try to setup Xerox 3545,
<the
<<> <> scanner LDP query failed. You also cannot query using the LDP tool.
<If
<<> <> that's not right, please don't hesitate to let me know.
<<> <>
<<> <> Please on my research, please take the following steps to narrow
down
<<> this
<<> <> issue:
<<> <>
<<> <> Step 1: The third party firewall software may cause LAP query fail,
<<> please
<<> <> temporally disable that and try again.
<<> <>
<<> <> Step2 :Please ensure the DNS on workstation is pointed to SBS server.
<<> <>
<<> <> Step 3: Please have a LDP query on another workstation, will the
same
<<> issue
<<> <> be reproduced?
<<> <>
<<> <> 1. Install Windows 2003 Support Tools from the following link:
<<> <>
<<>
<http://www.microsoft.com/downloads/details.aspx?FamilyID=6ec50b78-8be1-4e81
-
<<> <> b3be-4e7ac4f0912d&DisplayLang=en
<<> <> 2. In DOS window, switch to the installation path of Support Tools
<and
<<> run
<<> <> ldp.exe
<<> <> 3. Once LDP launched, click Connection menu, then Connect..., type
<the
<<> <> following for corresponding field:
<<> <>
<<> <> Server: SBSSERVER
<<> <> Port: 389
<<> <>
<<> <> 4. Then once it's connected, click Connection menu, then Bind. Do
not
<<> type
<<> <> anyting for the field (let them empty), then click OK
<<> <> 5. Once it's bound, click View menu then Tree, and select the Domain
<NC.
<<> <> 6. Then under it, please expand to the object you query in the
<<> application.
<<> <> Can we expand to it?
<<> <>
<<> <> More info:
<<> <> Using Ldp.exe to Find Data in the Active Directory
<<> <> http://support.microsoft.com/kb/224543
<<> <>
<<> <> If the problem persists, please help me collect the following for
<<> further
<<> <> research:
<<> <>
<<> <> Run Network Monitor on the SBS server to capture the network traffic
<<> <> between the client and SBS 2003.
<<> <>
<<> <> 1) Go to ftp://ftp.microsoft.com/PSS/Tools/NetMon/ to download the
<<> <> netmon2.zip in Internet Explorer. Double-click the netmon2.zip file
<to
<<> <> extract the files. The password is "trace".
<<> <>
<<> <> 2) Run the qfesetup.EXE and follow the wizard to install the network
<<> <> monitor on the server.
<<> <>
<<> <> 3) Click Start->Programs->Administrative Tools->Network analysis
<<> <> Tools->Network Monitor. You are asked to choose an interface.
Network
<<> <> Monitor will capture some packets which pass through this interface.
<<> Since
<<> <> all interfaces are listed as their MAC addresses, it may be
difficult
<<> for
<<> <> us to choose a proper interface. You can run the command "ipconfig
</all"
<<> <> under the Command Prompt. This command will list all MAC addresses
of
<<> all
<<> <> interfaces. Choose a proper interface. If you need to change an
<<> interface,
<<> <> please choose the "Captures" menu and the "Networks" menu in Network
<<> <> Monitor.
<<> <>
<<> <> 4) Configure the buffer settings. Choose the "Capture" menu and the
<<> "Buffer
<<> <> Settings" menu. Since we need to capture network packets for a
while,
<I
<<> <> suggest that you configure large buffer settings, such as 30 MB.
<<> <>
<<> <> 5) Turn on Network Monitor to begin capture.
<<> <>
<<> <> 6) Try to reproduce this problem by running a LDP (for example a 1MB
<big
<<> <> file) from the SBS server to client computer.
<<> <>
<<> <> 7) Switch to Network Monitor after the file is copied to the server.
<<> Choose
<<> <> Capture->"Stop and View" to stop capturing network packets. Click
<File
<<> ->
<<> <> Save As to save it to a .cap file.
<<> <>
<<> <> 8)Compress the .cap file by right-clicking on the file and select
<Send
<<> To
<<> <> -> Compressed (Zipped) Folder.
<<> <>
<<> <> NOTE: Please let me know the IP address of the client and the server.
<<> <>
<<> <> Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<<> <> 40282939-LDAP query for xerox 3545 printer/scanner blocked by SBS
<2003?.
<<> <>
<<> <> I am looking forward to hear from you.
<<> <>
<<> <> If you need further assistance, please don't hesitate to let me
know.
<<> <>
<<> <> Best regards,
<<> <>
<<> <> Robert Li(MSFT)
<<> <>
<<> <> Microsoft CSS Online Newsgroup Support
<<> <>
<<> <> Get Secure! - www.microsoft.com/security
<<> <>
<<> <> =====================================================
<<> <>
<<> <> This newsgroup only focuses on SBS technical issues. If you have
<issues
<<> <> regarding other Microsoft products, you'd better post in the
<<> corresponding
<<> <> newsgroups so that they can be resolved in an efficient and timely
<<> manner.
<<> <> You can locate the newsgroup here:
<<> <> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<<> <>
<<> <> When opening a new thread via the web interface, we recommend you
<check
<<> the
<<> <> "Notify me of replies" box to receive e-mail notifications when
there
<<> are
<<> <> any updates in your thread. When responding to posts via your
<<> newsreader,
<<> <> please "Reply to Group" so that others may learn and benefit from
<your
<<> <> issue.
<<> <>
<<> <> Microsoft engineers can only focus on one issue per thread. Although
<we
<<> <> provide other information for your reference, we recommend you post
<<> <> different incidents in different threads to keep the thread clean.
In
<<> doing
<<> <> so, it will ensure your issues are resolved in a timely manner.
<<> <>
<<> <> For urgent issues, you may want to contact Microsoft CSS directly.
<<> Please
<<> <> check http://support.microsoft.com for regional support phone
numbers.
<<> <>
<<> <> Any input or comments in this thread are highly appreciated.
<<> <>
<<> <> =====================================================
<<> <>
<<> <> This posting is provided "AS IS" with no warranties, and confers no
<<> rights.
<<> <>
<<> <>
<<> <
<<>
<<>
<<
<
<
.
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