RE: Monitoring and report email showing error page SBS2003R2

Hello Arno,

Thank you for your email.

From the log file, we can see your SBS is non-English. As you know, we do
not support non-English post or non-English products in our SBS public
Newsgroup, and I'm unable to analyze non-English logs for you.

From your event log, I can only find the event 5603 about
MicrosoftHealthMonitor. I suggest you try to reinstall the Health Monitor
2.1 on SBS to see if it help.

1. Remove Health Monitor from Add/Remove programs Microsoft Health Monitor
2.1
2. Reboot
3. Run Setup from "cd-rom drive:\disk3\HEALTHMON21\I386"
4. Reboot

If the issue persists, I suggest you to find your local support for further
investigation.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.

http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

Thank you for your understanding.

Hope the info above helps.

Have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| X-Tomcat-ID: 26106162
| References: <8EDE9D19-277F-46AB-A8D6-CFC4397115CE@xxxxxxxxxxxxx>
<xMzbnSf6HHA.4100@xxxxxxxxxxxxxxxxxxxxxx>
<7AB66D04-5E9F-482F-8944-3A71387601F6@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
| Organization: Microsoft
| Date: Thu, 30 Aug 2007 02:22:29 GMT
| Subject: RE: Monitoring and report email showing error page SBS2003R2
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Message-ID: <YN$Keyq6HHA.5608@xxxxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Lines: 411
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:59617
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hello Arno,
|
| Thank you for your update.
|
| Please feel free to take your time.
|
| If there's anything else I can do for you, please do not hesitate to let
me
| know.
|
| Thank you and have a nice day,
|
| Best regards,
|
| Terence Liu(MSFT)
|
| Microsoft CSS Online Newsgroup Support
|
| Get Secure! - www.microsoft.com/security
|
| =====================================================
| This newsgroup only focuses on SBS technical issues. If you have issues
| regarding other Microsoft products, you'd better post in the
corresponding
| newsgroups so that they can be resolved in an efficient and timely
manner.
| You can locate the newsgroup here:
| http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
|
| When opening a new thread via the web interface, we recommend you check
the
| "Notify me of replies" box to receive e-mail notifications when there are
| any updates in your thread. When responding to posts via your newsreader,
| please "Reply to Group" so that others may learn and benefit from your
| issue.
|
| Microsoft engineers can only focus on one issue per thread. Although we
| provide other information for your reference, we recommend you post
| different incidents in different threads to keep the thread clean. In
doing
| so, it will ensure your issues are resolved in a timely manner.
|
| For urgent issues, you may want to contact Microsoft CSS directly. Please
| check http://support.microsoft.com for regional support phone numbers.
|
| Any input or comments in this thread are highly appreciated.
| =====================================================
|
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: Monitoring and report email showing error page SBS2003R2
| | thread-index: AcfqASHt83h1poMIQfKc9MXh90ax6A==
| | X-WBNR-Posting-Host: 207.46.193.207
| | From: =?Utf-8?B?QXJubw==?= <Arno@xxxxxxxxxxxxxxxxxxxxxxxxx>
| | References: <8EDE9D19-277F-46AB-A8D6-CFC4397115CE@xxxxxxxxxxxxx>
| <xMzbnSf6HHA.4100@xxxxxxxxxxxxxxxxxxxxxx>
| | Subject: RE: Monitoring and report email showing error page SBS2003R2
| | Date: Tue, 28 Aug 2007 22:54:58 -0700
| | Lines: 309
| | Message-ID: <7AB66D04-5E9F-482F-8944-3A71387601F6@xxxxxxxxxxxxx>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.windows.server.sbs
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:59365
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.windows.server.sbs
| |
| | Thanks Terence,
| |
| | I will give this a try by the weekend.
| | Thanks again, and thanks again, I'll keep you posted.
| |
| | Arno
| |
| | "Terence Liu [MSFT]" wrote:
| |
| | > Hello Arno,
| | >
| | > Thanks for posting here.
| | >
| | > According to your description, I understand that you received this
| error
| | > message "The page cannot be displayed", when trying to view the
Server
| | > Performance Report. If I have misunderstood the problem, please don't
| | > hesitate to let me know.
| | >
| | > Based on my experience, the issue might be a bit complex than it
| appears.
| | > To troubleshoot the issue, we usually need to spend quite some time
to
| | > perform steps to find the problem cause due to complexity on
technical
| | > side. I appreciate your understanding and cooperation during the
| | > troubleshooting process.
| | >
| | > Suggestion 1: This issue may occurs if the files in the
| | > c:\inetpub\monitoring folder are SBS 2003 RTM files. The
SBSMonitoring
| | > Database has been updated to SBS 2003 SP1.
| | >
| | > You can either reapply SP1 for SBS 2003 or manually update the files.
| | >
| | > Windows Small Business Server 2003 Service Pack 1
| | >
|
http://download.microsoft.com/download/0/5/0/0503C927-F573-43A1-A184-97D7553
| | > 45F59/SBS2003-KB885918-SP1-X86-ENU.EXE
| | >
| | > To manually update the files:
| | > 1. Extract the files from SBS 2003 SP1 (run command
| | > SBS2003-KB885918-SP1-X86-ENU.EXE /x)
| | > 2. Backup c:\inetpub\monitoring
| | > 3. Copy:
| | > C:\SP1Extract\cd3\sbs\monitor\reports\configure.htm to
| C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\ctrl_datepicker30.htc to
| | > C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\ctrl_datepicker30.js to
| | > C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\default.aspx to
| C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\error.aspx to
| C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\form-down7x7.gif to
| | > C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\info.gif to
C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\pcdetail.aspx to
| C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\perf.aspx to
C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\query.aspx to
| C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\reports.gif to
| C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\spacer.gif to
| C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\stop.gif to
C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\tabldefs.htm to
| C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\usage.aspx to
| C:\Inetpub\Monitoring
| | > C:\SP1Extract\cd3\sbs\monitor\reports\usage.dll to
| C:\Inetpub\Monitoring\Bin
| | > C:\SP1Extract\cd3\sbs\monitor\reports\web.config to
| C:\Inetpub\Monitoring4.
| | > IISRESET
| | >
| | > Then, rerun the CEICW to test this issue.
| | >
| | > How to configure Internet access in Windows Small Business Server 2003
| | > http://support.microsoft.com/kb/825763/en-us
| | >
| | > Suggestion 2: This issue also occur if under the c:\Inetpub\wwwroot
| there
| | > is a web.config, we can rename that and then try again.
| | >
| | > Suggestion 3: If the issue persists, please try to perform the
| following
| | > recommended steps to reinstall monitoring component on SBS:
| | >
| | > Reinstall Monitoring component:
| | > =====================
| | > Note: Please make a full backup of the SBS 2003 server before the
| following
| | > steps.
| | >
| | > I. Uninstall Monitoring
| | >
| | > a. Click Start, click Control Panel, and then click Add or
Remove
| | > Programs.
| | > b. Select Windows Small Business Server 2003 and then click
| | > Change/Remove. The Setup Wizard appears.
| | > c. Click Next to start the wizard.
| | > d. On the Windows Configuration page, click Next.
| | > e. On the Component Selection page, in the Action column, change
| | > Server Tools to Maintenance, change Monitoring component to Remove,
and
| | > then click Next.
| | > f. On the Component Summary page, click Next.
| | > g. Click Finish.
| | >
| | > II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
| | >
| | > In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
| | > (SBSMONITORING) and then click Remove. A dialog box appears. To
confirm
| | > that you want to remove, click Yes.
| | >
| | > III. Rename the folder
| | >
| | > Start Windows Explorer, and then locate and rename the following
folder:
| | >
| | > C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING
| | >
| | > to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING
| | >
| | > IV. Use Registry Editor to delete the following registry key:
| | >
| | > HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
| | > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL
Server\SBSMonitoring
| | >
| | > V. Install the Monitoring component
| | >
| | > a. In Add or Remove Programs, select Windows Small Business
Server
| | > 2003 and then click Change/Remove. The Setup Wizard appears.
| | > b. Click Next.
| | > c. On the Windows Configuration page, click Next.
| | > d. On the Component Selection page, in the Action column, change
| | > Server Tools to Maintenance, change Monitoring component to Install,
| and
| | > then click Next.
| | > e. On the Logon Information page, click Next.
| | > f. On the Component Summary page, click Next.
| | > g. Click Finish.
| | >
| | > Once the SBS Integrated Setup finishes, we need to reinstall SBS SP1.
| We
| | > may also want to run the CEICW to ensure the IIS settings are correct.
| | >
| | > If we cannot resolve the issue after we perform the above steps,
please
| | > kindly help me collect some information for further investigation:
| | >
| | > 1. Please capture screenshots on the report error and send the
pictures
| to
| | > me at v-terliu@xxxxxxxxxxxxx
| | >
| | > 2. Gather IIS Metabase:
| | >
| | > 1) Download the IIS Resource Kit tools from the following page:
| | >
|
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
| | > B628-ADE629C89499&displaylang=en
| | >
| | > 2) Install it, run MBExplorer (Metabase Explorer)
| | >
| | > 3) Right click the "LM" node and choose "Export to file".
| | >
| | > 4) Specify a file name, specify the password and finish the export.
| | >
| | > 5) Send the file and the password to v-terliu@xxxxxxxxxxxxx
| | >
| | > 3. Please send me the Network MPS report.
| | >
| | > a. Visit
| | >
|
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| | > 15706/MPSRPT_NETWORK.EXE. to download the file.
| | > b. Run the MPSRPT_NETWORK.EXE on the server box.
| | > c. Wait for 10~15 minutes.
| | > d. Open Windows explorer, navigate to
| | > %SYSTEMROOT%\MPSReports\Network\Reports\cab\
| | > e. Send the .cab file directly to me
| | >
| | > Hope these steps will give you some help.
| | >
| | > Thanks and have a nice day!
| | >
| | > Best regards,
| | >
| | > Terence Liu(MSFT)
| | >
| | > Microsoft CSS Online Newsgroup Support
| | >
| | > Get Secure! - www.microsoft.com/security
| | >
| | > =====================================================
| | > This newsgroup only focuses on SBS technical issues. If you have
issues
| | > regarding other Microsoft products, you'd better post in the
| corresponding
| | > newsgroups so that they can be resolved in an efficient and timely
| manner.
| | > You can locate the newsgroup here:
| | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| | >
| | > When opening a new thread via the web interface, we recommend you
check
| the
| | > "Notify me of replies" box to receive e-mail notifications when there
| are
| | > any updates in your thread. When responding to posts via your
| newsreader,
| | > please "Reply to Group" so that others may learn and benefit from
your
| | > issue.
| | >
| | > Microsoft engineers can only focus on one issue per thread. Although
we
| | > provide other information for your reference, we recommend you post
| | > different incidents in different threads to keep the thread clean. In
| doing
| | > so, it will ensure your issues are resolved in a timely manner.
| | >
| | > For urgent issues, you may want to contact Microsoft CSS directly.
| Please
| | > check http://support.microsoft.com for regional support phone numbers.
| | >
| | > Any input or comments in this thread are highly appreciated.
| | > =====================================================
| | >
| | > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | >
| | > --------------------
| | > | Thread-Topic: Monitoring and report email showing error page
SBS2003R2
| | > | thread-index: AcfpcoHUZpAqq+HLS4uyje1geEbRWg==
| | > | X-WBNR-Posting-Host: 207.46.19.168
| | > | From: =?Utf-8?B?QXJubw==?= <Arno@xxxxxxxxxxxxxxxxxxxxxxxxx>
| | > | Subject: Monitoring and report email showing error page SBS2003R2
| | > | Date: Tue, 28 Aug 2007 05:54:01 -0700
| | > | Lines: 87
| | > | Message-ID: <8EDE9D19-277F-46AB-A8D6-CFC4397115CE@xxxxxxxxxxxxx>
| | > | MIME-Version: 1.0
| | > | Content-Type: text/plain;
| | > | charset="Utf-8"
| | > | Content-Transfer-Encoding: 7bit
| | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | Content-Class: urn:content-classes:message
| | > | Importance: normal
| | > | Priority: normal
| | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | > | Newsgroups: microsoft.public.windows.server.sbs
| | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:59218
| | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | > |
| | > | Hello all,
| | > |
| | > | I've got following error on my freshly installed SBS2003 R2 Premium
| | > Server.
| | > |
| | > | When I go to the report and monitoring snap-in the server shows me
| the
| | > | reports as normal.
| | > | When I log into localhost/monitoring I can read the reports as well.
| | > | When I connect using RWW I can read the report as well.
| | > | But, when I send the daily report via email I get an error telling
me
| the
| | > | page cannot be displayed with following possible solutions:
| | > |
| | > | (Sorry for the rough translation mistakes)
| | > | Make sure the MSSQL$SBSMONITORING-service is started.
| | > | Make sure the server has sufficient memory and disk space.
| | > | Reboot the server.
| | > | Check to see if there are any othet problems.
| | > | Rerun the reporting wizard.
| | > |
| | > | Off-course I checked all that.
| | > | Besides that I am seeing following event id's in the server log.
| | > |
| | > | Event-Id 9099 MSExchandeSA Monitoring (happens once)
| | > | The MAD Monitoring thread was unable to read the state of the
| services,
| | > | error '0x80010108'.
| | > |
| | > | Event-Id 1008 Perflib (happens once)
| | > | The openprocedure for the PSched-service in DLL-file
| | > | C:\WINDOWS\system32\pschdprf.dll has failed.
| | > |
| | > | Event Id 9102 MSExchangeSA Monitoring (happens once)
| | > | The MAD Monitoring thread was unable to read the state of cluster
| | > resources,
| | > | error '0x80010108'.
| | > |
| | > | Event-Id 1 ServerStatusReport (happens every time I send a report)
| | > | Server Status Report:
| | > | URL: http://localhost/monitoring/perf.aspx?reportMode=0
| | > | Error Message: Er is een fout op transportniveau opgetreden
tijdens
| het
| | > | verzenden van de aanvraag naar de server. (provider: Provider van
| Gedeeld
| | > | geheugen, error: 1 - I/O-fout gedetecteerd bij
lees-/schrijfbewerking)
| | > | Stack Trace: bij usage.globalFn.connectDataSource(Boolean
| pingFirst)
| | > | bij usage.frmPerf.renderReportWorker()
| | > | bij usage.frmPerf.renderReport()
| | > |
| | > | Here's what I tried so far:
| | > | - Checked the loopback connector 127.0.0.1 for the default website
| (ISA
| | > is
| | > | enabled)
| | > | - Checked for proper opperation of both MSSQL$MONITORING (started,
| | > | localsystem account) and SQLAgent$SBSMONITORING (started,
localsystem
| | > | account).
| | > | - Removed WSUS 3.0
| | > | - Removed R2 techn.
| | > | - Removed Monitoring snap-in using add-remove progr.
| | > | - Removed virtual directory monitoring from default website.
| | > | - Removed reg-keys
| | > | - Renamed folder MSSQL$MONITORING
| | > | - Rebooted the server.
| | > | - Checked for errors in the eventlog (none)
| | > | - Reinstalled Monitoring snap in using add-remove progr.
| | > | - Rebooted
| | > | - Rerun the wizard and tested an email.
| | > | No luck, same error.
| | > |
| | > | On another forum I found this resolution:
| | > | re-register of all the mof files:
| | > | C:
| | > | CD\Windows\System32\wbem
| | > |
| | > | for /f %s in ('dir /b *.mof') do mofcomp %s
| | > | for /f %s in ('dir /b *.mfl') do mofcomp %s
| | > | for /f %s in ('dir /b *.dll') do regsvr32 /s %s
| | > |
| | > | Also no luck.
| | > |
| | > | Further more evertything is working.
| | > | My companyweb is running on SQL, no problem.
| | > | Websites running.
| | > | RWW operating normally.
| | > | Exchange working normally (Outlook and webmail).
| | > | WSUS is removed right now (including R2) so I cannot check, however
I
| | > still
| | > | have a running instance MICROSOFT##SSEE.
| | > |
| | > |
| | > | Any help or directions are appreciated. I am a bit stuck here and
| | > | considering a complete reinstall off the server.
| | > |
| | > | Thanks in advance,
| |
|
|

.

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