Re: SBS 2003 Usage Report
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Mon, 10 Sep 2007 10:44:50 GMT
From: Bruce Wilkinson [mailto:bruce.wilkinson@xxxxxxxxxx]
Sent: Friday, September 07, 2007 22:15
To: Terence Liu (CS&S)
Subject: RE: Follow Up For Microsoft SBS Public Newsgroup Post [SBS 2003
Usage Report] with Terence Liu (40139887)
Importance: High
Terence:
I followed your guidance on the Health Monitor and the monitoring component
of SBS 2003. I still can't get usage information. I tried the process you
described a second time, except I removed the Health Monitor, then removed
the monitoring component of SBS, then cleaned the registry and folders,
then reinstalled the Health Monitor and the monitoring component of SBS. I
still don't have usage data, I'm getting errors regarding perflib, perfmon
and PSched. I would have attached the event logs (application & system),
but they are too large. Is there another way I can get the files to you.
Maybe if you see the errors, you can tell what the problem is.
Note, SharePoint services (http://companyweb) no longer works.
Bruce
________________________________________
From: Bruce Wilkinson
Sent: Wed 08/22/2007 8:52 AM
To: Terence Liu (CS&S)
Subject: RE: Follow Up For Microsoft SBS Public Newsgroup Post [SBS 2003
Usage Report] with Terence Liu (40139887)
Terence:
I did install SP1 using the sequence described on the Microsoft webpage
about a year ago. I checked
HKLM/Software/Microsoft/SmallBusinessServer/ServicePackNumber. The value is
1.
Bruce
________________________________________
From: Terence Liu (CS&S) [mailto:v-terliu@xxxxxxxxxxxxx]
Sent: Wed 08/22/2007 5:13 AM
To: Bruce Wilkinson
Subject: RE: Follow Up For Microsoft SBS Public Newsgroup Post [SBS 2003
Usage Report] with Terence Liu (40139887)
Hello Bruce,
Thank you for your email.
You had installed Windows server 2003 sp2 on SBS 2003, however, you may not
completely applied SBS 2003 sp1.
On the SBS server, click Start, click Run, type "regedit" (without the
quotation marks) and click OK. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
data of the registry value ServicePackNumber. Is it set to "1"? If not,
then this problem will occur because SBS 2003 SP1 has not been completely
installed. To successfully install SBS 2003 SP1, we must install all five
updates listed below. Additionally, the updates must be installed in the
sequence listed.
Downloading and Installing Windows Small Business Server 2003 Service Pack 1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm
Note: Since Windows server 2003 sp2 is already installed, you can skip the
A step. If you had installed Exchange 2003 sp2 on SBS, you can skip the C
step.
A. Service Pack 1 for the Windows Server 2003 operating system
B. Windows SharePoint Services 2.0 Service Pack 1
C. Exchange Server 2003 Service Pack 1
E. Windows XP SP2 for Client Deployment
F. Windows Small Business Server 2003 Service Pack 10
After you applied the whole SBS 2003 SP1, please run CEICW
Go through the follow KB and Rerun CEICW carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
Then, go to the other steps.
I agree with you, the steps will take several hours, please feel free to
take your time.
Additional, all the steps are complex, I suggest you backup your SBS before
we do the steps.
Backing Up and Restoring Windows Small Business Server 2003
http://go.microsoft.com/fwlink/?LinkId=49916
If there's anything else I can do for you, please do not hesitate to let me
know.
Thank you and have a nice day,
Best regards,
Terence Liu
From: Bruce Wilkinson [mailto:bruce.wilkinson@xxxxxxxxxx]
Sent: Tuesday, August 21, 2007 23:42
To: Terence Liu (CS&S)
Subject: RE: Follow Up For Microsoft SBS Public Newsgroup Post [SBS 2003
Usage Report] with Terence Liu (40139887)
Terence:
The problems didn't start until I installed Windows Server 2003 SP2.
Shouldn't I start there rather than reinstalling SBS 2003 SP1? Will Windows
even let me install SP1? The server component has had SP2 applied. I think
Exchange has been too.
I will need to schedule this for a time when the library will not be open.
This server runs the library management software and the process you're
talking about will take several hours.
Bruce
________________________________________
From: Terence Liu (CS&S) [mailto:v-terliu@xxxxxxxxxxxxx]
Sent: Tue 08/21/2007 5:40 AM
To: Bruce Wilkinson
Subject: Follow Up For Microsoft SBS Public Newsgroup Post [SBS 2003 Usage
Report] with Terence Liu (40139887)
Hello Bruce,
Thank you for your email. I'm sorry for the delay response due to the
weekend.
Since Robert is on vacation, I will work on this issue with you.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
1. Install SBS 2003 sp1 again
Please perform the steps in the following document to install SBS 2003 sp1:
Downloading and Installing Windows Small Business Server 2003 Service Pack 1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm
Including:
Windows Server 2003 Service Pack 1
Windows SharePoint Services 2.0 Service Pack 1
Exchange Server 2003 Service Pack 1
Windows XP SP2 for Client Deployment
Windows Small Business Server 2003 Service Pack 1
Note: If you had installed windows 2003 sp1 or sp2, please skip the Windows
Server 2003 Service Pack 1 installation step.
2. Please reinstall the Health Monitor on SBS and then reinstall SBS
Monitoring component
Reinstall Health Monitor
=================
Note: Please make a full backup of the SBS 2003 server before the following
steps.
a. Remove Health Monitor from Add/Remove programs Microsoft Health Monitor
2.1
b. Reboot
c. Run Setup from "cd-rom drive:\disk3\HEALTHMON21\I386"
d. Reboot
Reinstall monitoring component
================
I. Uninstall Monitoring
a. Click Start, click Control Panel, and then click Add or Remove
Programs.
b. Select Windows Small Business Server 2003 and then click
Change/Remove. The Setup Wizard appears.
c. Click Next to start the wizard.
d. On the Windows Configuration page, click Next.
e. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Remove, and
then click Next.
f. On the Component Summary page, click Next.
g. Click Finish.
II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
(SBSMONITORING) and then click Remove. A dialog box appears. To confirm
that you want to remove, click Yes.
III. Rename the folder
Start Windows Explorer, and then locate and rename the following folder:
C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING
to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING
IV. Use Registry Editor to delete the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring
V. Install the Monitoring component
a. In Add or Remove Programs, select Windows Small Business Server
2003 and then click Change/Remove. The Setup Wizard appears.
b. Click Next.
c. On the Windows Configuration page, click Next.
d. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Install, and
then click Next.
e. On the Logon Information page, click Next.
f. On the Component Summary page, click Next.
g. Click Finish.
Hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu
.
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