RE: Monitoring and Reporting
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Mon, 10 Sep 2007 03:21:32 GMT
Hello Customer,
Thank you for posting here, and thanks for Lanwench's input.
According to your description, I understand that you unable to get SBS
monitoring report after you install Windows server 2003 sp2. If I have
misunderstood the problem, please don't hesitate to let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
1. On the SBS server, click Start, click Run, type "regedit" (without the
quotation marks) and click OK. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
data of the registry value ServicePackNumber. Is it set to "1"? If not,
then this problem will occur because SBS 2003 SP1 has not been completely
installed. To successfully install SBS 2003 SP1, we must install all five
updates listed below. Additionally, the updates must be installed in the
sequence listed.
Downloading and Installing Windows Small Business Server 2003 Service Pack 1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm
A. Service Pack 1 for the Windows Server 2003 operating system
B. Windows SharePoint Services 2.0 Service Pack 1
C. Exchange Server 2003 Service Pack 1
E. Windows XP SP2 for Client Deployment
F. Windows Small Business Server 2003 Service Pack 1
After you applied the whole SBS 2003 SP1, please apply Windows server 2003
sp2. Then, please run CEICW to reconfigure the SBS:
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
2. If the issue persists, please try to perform the following recommended
steps to reinstall monitoring component on SBS:
Reinstall Monitoring component:
=====================
Note: Please make a full backup of the SBS 2003 server before the following
steps.
I. Uninstall Monitoring
a. Click Start, click Control Panel, and then click Add or Remove
Programs.
b. Select Windows Small Business Server 2003 and then click
Change/Remove. The Setup Wizard appears.
c. Click Next to start the wizard.
d. On the Windows Configuration page, click Next.
e. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Remove, and
then click Next.
f. On the Component Summary page, click Next.
g. Click Finish.
II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
(SBSMONITORING) and then click Remove. A dialog box appears. To confirm
that you want to remove, click Yes.
III. Rename the folder
Start Windows Explorer, and then locate and rename the following folder:
C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING
to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING
IV. Use Registry Editor to delete the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring
V. Install the Monitoring component
a. In Add or Remove Programs, select Windows Small Business Server
2003 and then click Change/Remove. The Setup Wizard appears.
b. Click Next.
c. On the Windows Configuration page, click Next.
d. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Install, and
then click Next.
e. On the Logon Information page, click Next.
f. On the Component Summary page, click Next.
g. Click Finish.
Once the SBS Integrated Setup finishes, we need to reinstall SBS SP1. We
may also want to run the CEICW to ensure the IIS settings are correct.
If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:
1. Please capture screenshots on the report error and send the pictures to
me at v-terliu@xxxxxxxxxxxxx
2. Gather IIS Metabase:
1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en
2) Install it, run MBExplorer (Metabase Explorer)
3) Right click the "LM" node and choose "Export to file".
4) Specify a file name, specify the password and finish the export.
5) Send the file and the password to v-terliu@xxxxxxxxxxxxx
3. Please send me the Network MPS report.
a. Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE. to download the file.
b. Run the MPSRPT_NETWORK.EXE on the server box.
c. Wait for 10~15 minutes.
d. Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Network\Reports\cab\
e. Send the .cab file directly to me
Hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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=====================================================
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--------------------
| From: "Teneo" <not@xxxxxxxx>
| Subject: Monitoring and Reporting
| Date: Fri, 7 Sep 2007 08:26:46 +0100
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|
| Had an issue with SP2 on a new server which seems to have settled down.
| (yes I have all the blogs / links to SP2...lol) Nothing worked to get
| outlook working apart from disabling RPC in ISA addins.
|
| The Monitoring and reporting reports are not being sent to internal user
or
| external user. Everytime SP2 was uninstalled they worked.
|
| With SP2 applied the reports say no data available. When SP2 was
uninstalled
| they were sent with relevant data.
|
| Anyone know the 'engine' / service that handles the data and email that I
| can check before I uninstall and reinstall.
|
| TIA
|
|
|
|
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