RE: Error with SBS backup

Hi Michael,

Thanks for your reply.

I am sorry the problem is still exists. By now we have done the following:

1. Installed the latest VSS hotfixes.
2. Installed the following hotfix:

Error 800423f4 appears in the backup log file when you back up a volume by
using the Volume Shadow Copy service in Windows Server 2003
<http://support.microsoft.com/default.aspx?scid=kb;EN-US;828481>


3. Registerd all .dll's associated with VSS
4. Tried to step mssql$sbsmonitoring service.

We are researching on your issue and will let you know the result ASAP.
Thank for your understanding.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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<Organization: Microsoft
<Date: Thu, 06 Sep 2007 12:25:06 GMT
<Subject: RE: Error with SBS backup
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<
<Hi Michael,
<
<Thanks for your reply.
<
<I researched your log and following event Event 6013:
<
<To make sure that the MSDE issue will not have any effect, please do the
<following steps first:
<
<1. Click Start and click Run.
<2. Key in services.msc and click OK.
<3. Stop mssql$sbsmonitoring service.
<4. Test whether Backup still fails.
<
<I am looking forward to hear from you.
<
<If you need further assistance, please don't hesitate to let me know.
<
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
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<<Organization: Microsoft
<<Date: Wed, 05 Sep 2007 04:06:04 GMT
<<Subject: RE: Error with SBS backup
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<<
<<Hello Michael,
<<
<<Thanks for posting in our newsgroup and Claus's input.
<<
<<From your description, I know that when you make backup on SBS, you get
<the
<<following error message:
<<
<<Volume shadow copy creation: Attempt 1.
<<"MSDEWriter" has reported an error 0x800423f4. This is part of System
<<State.
<<The backup cannot continue.
<<
<<Error returned while creating the volume shadow copy:800423f4
<<Aborting Backup.
<<
<<If that's not right, please don't hesitate to let me know.
<<
<<Besides Claus's suggestions, please also try the following:
<<
<<Step 1: Please install the following Volume Shadow Copy Service (VSS)
<<updates and try again.
<<
<<For SBS 2003 SP0:
<<
<<Note: If you are using SBS 2003 SP0, a suggestion is to install SBS 2003
<<SP1 since SP0 is out of support cycle.
<<
<<A Volume Shadow Copy Service (VSS) update package is available for ...
<<http://support.microsoft.com/?id=833167
<<
<<A Volume Shadow Copy Service (VSS) update-2 package is available
<<http://support.microsoft.com/default.aspx?scid=kb;en-us;887827
<<
<<For SBS 2003 SP1:
<<
<<Update is available that fixes various Volume Shadow Copy Service issues
<in
<<Windows Server 2003
<<http://support.microsoft.com/default.aspx?scid=kb;en-us;891957
<<
<<913648 A new Volume Shadow Copy Service update is now available that
<<fixes various Volume Shadow Copy Service problems in Windows Server 2003
<<http://support.microsoft.com/default.aspx?scid=kb;EN-US;913648
<<
<<Step 2: This problem occurs when the following conditions are true:
<<
<<o You back up data from a volume that contains a Microsoft SQL Server
<<database.
<<o The recovery model of the SQL Server database is configured to use an
<<option that is different from Simple.
<<
<<To resolve this, please install the following hotfix:
<<
<<Error 800423f4 appears in the backup log file when you back up a volume
by
<<using
<<the Volume Shadow Copy service in Windows Server 2003
<<<http://support.microsoft.com/default.aspx?scid=kb;EN-US;828481>
<<
<<Step 3: The VSS related dil files may be corrupt, please run the
following
<<commands to registerd all .dll's associated with VSS.
<<
<<Please run the following commands:
<<
<<1. Stop the following services.
<<
<<Net stop vss
<<Net stop swprv
<<
<<2. Re-register all .dll's associated with VSS.
<<
<<regsvr32 ole32.dll
<<regsvr32 vss_ps.dll Vssvc /Register
<<regsvr32 /i swprv.dll
<<regsvr32 /i eventcls.dll
<<regsvr32 es.dll
<<regsvr32 stdprov.dll
<<regsvr32 vssui.dll
<<regsvr32 msxml.dll
<<regsvr32 msxml3.dll
<<regsvr32 msxml4.dll
<<
<<cd c:\program files\microsoft sql server\80\com\
<<regsvr32 sqlvdi.dll
<<
<<3. Started the VSS and SWPRV services
<<
<< net start VSS
<< net start SWPRV
<<
<<Test again.
<<
<<If the problem persists, please help me collect the following information
<<for further research:
<<
<<1. Please gather Sbsbackuplog0x.log files which can be located under the
<<folder
<<"%sbsprogramdir%\Support\Backup Logs" and backupxx.log files in the
folder
<<"C:\Documents and Settings\SBS Backup User\Local Settings\Application
<<Data\Microsoft\Windows NT\NTBackup\data"
<<
<<2. Export the Application Event log file and email it to me.
<<
<<1) Click Start -> Run, type EVENTVWR.MSC and click OK.
<<2) Right click the Application Event, select Save Log File as, save it to
<<.evt file.
<<
<<Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<<40356272-Error with SBS backup.
<<
<<I am looking forward to hear from you.
<<
<<If you need further assistance, please don't hesitate to let me know.
<<
<<Best regards,
<<
<<Robert Li(MSFT)
<<
<<Microsoft CSS Online Newsgroup Support
<<
<<Get Secure! - www.microsoft.com/security
<<
<<=====================================================
<<
<<This newsgroup only focuses on SBS technical issues. If you have issues
<<regarding other Microsoft products, you'd better post in the
corresponding
<<newsgroups so that they can be resolved in an efficient and timely
manner.
<<You can locate the newsgroup here:
<<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<<
<<When opening a new thread via the web interface, we recommend you check
<the
<<"Notify me of replies" box to receive e-mail notifications when there are
<<any updates in your thread. When responding to posts via your newsreader,
<<please "Reply to Group" so that others may learn and benefit from your
<<issue.
<<
<<Microsoft engineers can only focus on one issue per thread. Although we
<<provide other information for your reference, we recommend you post
<<different incidents in different threads to keep the thread clean. In
<doing
<<so, it will ensure your issues are resolved in a timely manner.
<<
<<For urgent issues, you may want to contact Microsoft CSS directly. Please
<<check http://support.microsoft.com for regional support phone numbers.
<<
<<Any input or comments in this thread are highly appreciated.
<<
<<=====================================================
<<
<<This posting is provided "AS IS" with no warranties, and confers no
rights.
<<
<<--------------------
<<<Thread-Topic: Error with SBS backup
<<<thread-index: AcfvL0ur5wsm/Vp7R3+Dty5aDsMG2A==
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<<<Subject: Error with SBS backup
<<<Date: Tue, 4 Sep 2007 13:08:01 -0700
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<<<X-Tomcat-NG: microsoft.public.windows.server.sbs
<<<
<<<We are getting the follwoing error when backing up the system state of
an
<<SBS
<<<system. Currently we are running service pack 1
<<<
<<<Volume shadow copy creation: Attempt 1.
<<<"MSDEWriter" has reported an error 0x800423f4. This is part of System
<<State.
<<<The backup cannot continue.
<<<
<<<Error returned while creating the volume shadow copy:800423f4
<<<Aborting Backup.
<<<
<<
<<
<
<

.

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