RE: client computer loses connection to server everynight

Hello Customer,

Thank you for posting here. Let's also thank Claus for the great input.

According to your description, I understand that one XP client computer
loses network connection to SBS every night after update the hardware. If I
have misunderstood the problem, please don't hesitate to let me know.

First, Claus's input is correct, please check the power management setting
of the NIC on the problematic computer. Please locate on Control Panel ->
System -> Hardware tab -> Device Manager button -> Network adapters, double
click your Ethernet adapter, select Power Management tab, uncheck the
option "Allow the computer to turn off this device to save power", click OK.

If the issue persists, I suggest we try the following steps to see if we
can resolve this issue:

1. Update the NIC driver to latest. Please contact your NIC hardware vendor
to get latest driver and update on this computer.

2. Since you had upgrade the hardware on this computer, I suggest you
repair your XP system from the XP installation disk.

3. Please do clean boot on this computer to narrow down this issue:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

Gather MPS network report on the problematic computer:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe on the server box.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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| Thread-Topic: client computer loses connection to server everynight
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| Subject: client computer loses connection to server everynight
| Date: Wed, 5 Sep 2007 17:18:00 -0700
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|
| sbs 2003 network setup previously-client machine xp pro pent d intel
board.
| the machine was left on at all times and did not lose connection to the
| server at any time. I upgraded the machine, imaging the hard drive and
doing
| a repair to a new intel bd with a core 2 duo cpu and 4gb memory. after
the
| upgrade the machine loses the connection to the server everynight I must
| logoff and then logon for the connection to work, other machines on the
| network have no network connection issue. this also happens on a 2003
server
| network that I know of. please help.
|

.

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