Re: GFI Mail Essentials V12 and sbs2003r2

Hi Frank,

Thank you for your update.

Do you mean that if you add a new Outlook profile for the problematic use,
the problem will go away?

If yes, it seems that GFI made the user profiles corrupted, and I suggest
you to do the followings for a test.

1. On a problematic user, delete current Outlook profile.
2. Reboot the client computer and see whether a new profile is able to be
created without a problem.

If a new profile cannot be created, do the followings:

1. Open Server Management.
2. Click Client Computers node.
3. Click Assign Applications to Client Computers.
4. Choose the client computer, and click Next.
5. Click Advanced button and make sure Outlook Profile Settings has been
selected.
6. Finish the wizard.

Now reboot client comptuer and see whether a new profile is able to be
created.

Hope this helps.

Bill Peng
MCSE 2000, MCDBA, CCNP, CCDA
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
=====================================================
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other Microsoft products, we recommend you to post to appropriate newsgroup
to get most qualified responses.
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When opening a new thread via the web interface, we recommend you check the
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft PSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
From: "Guzzifrank" <flbritton@xxxxxxxxxxxxxxxxx>
References: <uu1Eee27HHA.3716@xxxxxxxxxxxxxxxxxxxx>
<MEEAyFF8HHA.4100@xxxxxxxxxxxxxxxxxxxxxx>
Subject: Re: GFI Mail Essentials V12 and sbs2003r2
Date: Thu, 6 Sep 2007 08:06:52 -0700
Lines: 136
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
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X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
Message-ID: <uGbbPeJ8HHA.5424@xxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
NNTP-Posting-Host: mail.nettransplant.com 70.70.0.11
Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:61236
X-Tomcat-NG: microsoft.public.windows.server.sbs

Thanks for the reply:

1. problem started immediately after the removal of the server based
software, upon the very next opening of Outlook on any user the Offline
was
noted. Offline goes when send/receive selected and comes back immediately
after last mail received or check finished.
2. no difference after reboot of server, no error messages noted.
3. owa works.

I have added a brand new user profile and outlook came up perfectly with
no
offline comment for that user.

""Bill Peng [MSFT]"" <v-bpeng@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:MEEAyFF8HHA.4100@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi Frank,

Thank you for posting here.

To isolate the root cause of this issue, please let us know:

1. When did the problem start to happen? Right after you uninstall GFI
Mail
Essentials?
2. If you reboot the server, will the problem persists? Is there any
error
info during Windows Startup?
3. Are you able to use OWA to send/receive e-mails?

Please understand that non-urgent support and discussion is the nature of
newsgroups, if this issue is urgent, I recommend you to contact Microsoft
CSS directly to get a timely response. To obtain the phone numbers for
specific technology request please take a look at the web site listed
below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

I also suggest you to visit Microsoft Update

(http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us)
and make sure that you've installed all updates for Exchange as well as
Windows.

If you prefer continue troubleshooting here, please gather an MPS Report,
and send it to v-bpeng@xxxxxxxxxxxxx with the following subject:

SBS Public Newsgroup: GFI Mail Essentials V12 and sbs2003r2 (40359013).

Unless you have special concern, I will post our email conversation in
newsgroup to maintain public communication and ensure the troubleshooting
process will benefit the whole community. Please rest assured that we
will
keep your data attachment private for troubleshooting purpose only.

To gather MPS Report.

1. Please download the MPSRPT_Exchange.EXE from the following link and
then
run this tool to gather some information from the problematic computer:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE

2. Double-click on the MPSRPT_Exchange.EXE file. [Note] This process may
take some time; however, it will not have a negative effect on the
performance.
3. A CAB file will be generated in the
%systemroot%\MPSReports\Setup\Reports\Cab directory called
%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool.
4. Send the file to v-bpeng@xxxxxxxxxxxxx for research.

Thank you for your time and I look forward to your update.

Regards,

Bill Peng
MCSE 2000, MCDBA, CCNP, CCDA
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
=====================================================
The public newsgroup only focuses on SBS related technical issues, for
other Microsoft products, we recommend you to post to appropriate
newsgroup
to get most qualified responses.
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check
the
"Notify me of replies" box to receive notification. When responding to
posts via your newsreader, please "Reply to Group" so that others may
learn
and benefit from your issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In
doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft PSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
From: "Guzzifrank" <flbritton@xxxxxxxxxxxxxxxxx>
Subject: GFI Mail Essentials V12 and sbs2003r2
Date: Tue, 4 Sep 2007 19:51:09 -0700
Lines: 8
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
X-RFC2646: Format=Flowed; Original
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
Message-ID: <uu1Eee27HHA.3716@xxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.windows.server.sbs
NNTP-Posting-Host: mail.nettransplant.com 70.70.0.11
Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:60868
X-Tomcat-NG: microsoft.public.windows.server.sbs

Tried the eval of GFI's Mail Essential V12 on my lab server. Nice simple
install and setup but my test box doesn't have enough memory really run
it.
Removed without a problem but the email on this domain now has offline
for
all outlook users (no other email clients used but Outlook 2003).

Is there a fix for an offline user? All the same subnet. Thanks.








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