RE: unable to login to sbs'03 domain with 2 unused CALs on server

Hello Customer,

Thank you for posting here.

From your post, I understand that after a reboot, the CALs were reset. Now
the CALs are restored, however, a user cannot be added to the domain. It
said there was not available CAL.

In answer to your questions:

For the problem why the CALs were reset, it can be caused by following
factors:
=================================================
1. It can occur if an antivirus program deletes or quarantines the license
store file. The license store file is named Licstr.cpa. This file is
located in the %systemdrive%\Windows\System32 folder. Please Try to set
exclusions for *.cpa, *.cpl and *.lls files not to be scanned.

2. One of the dependent files get unregistered. Some 3rd party apps (such
as XP-AntiSpy), can cause these libraries(Licdll.dll or Regwizc.dll) to be
unregistered.

3. A localization issue, this only happened on Turkish build, or any OS
with Turkish setting, there is a QFE for this issue.

4. When the computer is low on memory or low on free disk space, some of
the licensing checks that are performed by the Windows Small Business
Server license service will fail because the license check or the Active
Directory service query to verify the credentials cannot be completed
successfully. In this scenario, the Windows Small Business Server license
service behaves as if it has been modified and resets the license store to
the default of five CALs.

Additional information for your reference:

The number of client access licenses may be reset to five in Windows Small
Business Server 2003
http://support.microsoft.com/kb/888818

Regarding Maximum Usage:
=================
In Server Management\Licensing, the maximum usage means the largest number
of licenses have being in use since the server was built. That has no
bearing (other than showing you if you are nearing your limit) on the
number of currently installed licenses. The Maximum usage tracks the
maximum number of users or devices are accessing the server simultaneously
by polling the licensing service on the SBS server. Note that the Maximum
usage number might not reflect the exact number of licenses in use at all
times, because the licensing service is polled periodically rather than on
an ongoing basis.

Based on this point, for the third problem, it can be caused by that
actually the CALs have been used out.

Please let me know if the SBS server is the only server in your network. If
there is any member server, please ensure the licensing mode and the
licenses number on the member server is properly configured. I suggest that
you refer to the following article to double check this:

327644 How to configure licensing on an additional Windows server in an SBS
http://support.microsoft.com/?id=327644

To learn more information about licensing, I suggest you call
1-800-426-9400 (select option 4), Monday through Friday, 6:00 A.M. to 6:00
P.M. (PST) to speak directly to a Microsoft licensing specialist. He can
help you to purchase, install and activate the CALs.

Worldwide customers can use the Guide to Worldwide Microsoft Licensing
Sites http://www.microsoft.com/licensing/index/worldwide.asp to find
contact information in their locations.

If it is not your scenario, please help me gather following information:

1. What is your CALs mode? Per user or per device?
2. How many users and devices are in your network?
3. Please download the MPS Report tool from the following link and run it
on both the client and the SBS server, then send the generated CAB file to
my mailbox v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can
find what the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: unable to login to sbs'03 domain with 2 unused CALs on
server
| thread-index: Acfr4mh7bVs4x+QvRYi5Ih7gyyHmuQ==
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| From: =?Utf-8?B?Vml0YWxpeSBLb255aw==?=
<VitaliyKonyk@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: unable to login to sbs'03 domain with 2 unused CALs on server
| Date: Fri, 31 Aug 2007 08:20:05 -0700
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|
| hello.
|
| we've run into the situation when a user cannot login to sbs2003 domain
| while getting the error message saying that available licenses are over.
| looking at AD licensing snap-in we see that we have 15 CALs installed
(which
| is true) with a maximum usage of 13 CALs.
|
| this issue occured in the short time after readding 10 CALs to the server
-
| they were suddenly lost after a planned domain controller reboot.
| after several attempts the user finally got into domain.
|
| so we have three questions:
| 1. where and why did the CALs go after reboot? (we've backed them up now)
| 2. how exactly is the 'maximum CAL usage' number is being calculated by
sbs?
| 3. why couldn't the user log in for some time even after adding sufficient
| number of CALs to the server?
|
| CALs are all of one type, no problems with them had been noticed before
| those reboot.
|
| Thanks in advance!
|
| vk
|
|

.

Relevant Pages

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