RE: Monitoring & Reporting email configuration
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Mon, 03 Sep 2007 07:02:35 GMT
Hello Andy,
Thank you for posting here, and thanks for Richard's inputs.
According to your description, I understand that you get NDR when the SBS
send monitoring report to a distribution group. If I have misunderstood the
problem, please don't hesitate to let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
This behavior occurs when Exchange is configured to be responsible for the
e-mail domain that the external POP3 mail server is hosting. When Exchange
is responsible for an e-mail domain, it always tries to deliver mail that
is addressed to that domain to a local recipient. If a local recipient with
that e-mail address does not exist, Exchange generates the NDR message that
is described in the "Symptoms" section.
To work around this behavior, use the following methods:
Configure the SMTP virtual server in Exchange to send mail with unresolved
recipients to the Internet service provider's (ISP's) mail server. To do
this, follow these steps:
1. Click Start, point to Programs or to All Programs, point to Microsoft
Exchange, and then click System Manager.
2. Expand Servers, expand Servername , expand Protocols, and then expand
SMTP.
Note: If Exchange System Manager is configured to display the
administrative groups, you must expand Administrative Groups before you
expand Servers. Then expand the administrative group that contains the mail
server.
3. Right-click the SMTP virtual server, and then click Properties .
4. Click the Messages tab, type the name or the IP address of the ISP's
mail server under Forward all mail with unresolved recipients to host, and
then click OK.
The SMTP mail server that you specify must be the ISP mail server that
receives messages for the POP3 accounts. This may be different from the
POP3 server that you connect to when you download messages from the ISP.
5. Right-click the SMTP virtual server, and then click Stop.
6. Right-click the SMTP virtual server, and then click Start.
Note: In this case, any e-mail that local users send to recipients that do
not exist on your server will be forwarded to the ISP's mail server.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Does the internalit@xxxxxxxxxxx is a internal email address or a
external email address?
2. Can you send email to internalit@xxxxxxxxxxx separately?
3. Please try to send email to the distribution group from Outlook. Do you
get the same issue?
4. Please save the NDR as msg file, and send the file to me.
5. Do you get external email thru POP3 connector?
6. Please collect the MPS Report for Exchange:
a) Download MPSRPT_Exchange.EXE from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en
b) Double-click the executable file to start the report gathering tool, and
then accept the end-user licensing agreement (EULA). Note Please be patient
while MPS Reports collects data. The tool may appear to stop responding
(hang) because it may take from five to 15 minutes to collect the data.
c)> The tool creates a CAB file named "%COMPUTERNAME%_MPSReports_.CAB" in
the %systemroot%\MPSReports\Setup\Reports\Cab folder. The CAB file contains
the reports that the MPS Reporting Tool generated. If the tool does not
create the CAB file, copy all the files in the
%systemroot%\MPSReport\Setup\Reports folder to a compressed (zipped) file.
Note The %systemroot% folder is the folder where you installed the
operating system. By default, this is the C:\WINDOWS folder.
d) Send me the CAB file or the compressed (zipped) file at:
v-terliu@xxxxxxxxxxxxxx
For more information, please refer to the following article:
818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)
http://support.microsoft.com/?id=8187423
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
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--------------------
| Thread-Topic: Monitoring & Reporting email configuration
| thread-index: Acfsg+OHeGd66Vg0TLyUlFuA2Vz7jg==
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| From: =?Utf-8?B?QW5kcmV3IFdyaWdodA==?=
<AndrewWright@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Monitoring & Reporting email configuration
| Date: Sat, 1 Sep 2007 03:36:00 -0700
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|
| Hi,
|
| I'm setting up the monitoring and reporting configuration and entering a
| distribution group for the email address, but I'm getting the following
error
|
| The following recipient(s) could not be reached:
|
| internalit@xxxxxxxxxxx on 01/09/2007 11:25
| The e-mail account does not exist at the organization this message was
| sent to. Check the e-mail address, or contact the recipient directly to
find
| out the correct address.
| <xxxxxxxxx.com #5.1.1>
|
| Is it possible to enter a distribution group or do I need to enter
| individual email addresses?
|
| Regards
| Andy
|
.
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