RE: Exchange Information Store dont want to start up
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Fri, 31 Aug 2007 08:57:27 GMT
Hello Johnny,
Thank you for posting here, and thanks for Cris's inputs.
According to your description, I understand that you cannot start the
Microsoft Exchange Information Store service on SBS, and you get error
about NNTP not installed. If I have misunderstood the problem, please don't
hesitate to let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
Reinstall NNTP and SMTP services on SBS:
a. Open Add or Remove Programs.
b. Click Add/Remove Windows Components.
c. Double click Application Server.
d. Double click Internet Information Services (IIS).
e. Ensure you ticked the NNTP service and SMTP service.
f. Go through and finish the wizard to reinstall NNTP and SMTP.
Then, test this issue.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Please capture screenshots on the error messages and send the pictures
to me at v-terliu@xxxxxxxxxxxxx
2. Please collect the MPS Report for Exchange:
a) Download MPSRPT_Exchange.EXE from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en
b) Double-click the executable file to start the report gathering tool, and
then accept the end-user licensing agreement (EULA). Note Please be patient
while MPS Reports collects data. The tool may appear to stop responding
(hang) because it may take from five to 15 minutes to collect the data.
c)> The tool creates a CAB file named "%COMPUTERNAME%_MPSReports_.CAB" in
the %systemroot%\MPSReports\Setup\Reports\Cab folder. The CAB file contains
the reports that the MPS Reporting Tool generated. If the tool does not
create the CAB file, copy all the files in the
%systemroot%\MPSReport\Setup\Reports folder to a compressed (zipped) file.
Note The %systemroot% folder is the folder where you installed the
operating system. By default, this is the C:\WINDOWS folder.
d) Send me the CAB file or the compressed (zipped) file at:
v-terliu@xxxxxxxxxxxxxx
For more information, please refer to the following article:
818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)
http://support.microsoft.com/?id=8187423
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
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| Thread-Topic: Exchange Information Store dont want to start up
| thread-index: AcfrB+ixnPzG6EtuTRyCL1mLBIwfvQ==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?Sm9obm55?= <Johnny@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Exchange Information Store dont want to start up
| Date: Thu, 30 Aug 2007 06:16:00 -0700
| Lines: 6
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| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi
| My exchange server is down. I would like to repair it through the SBS
Setup.
| It gives me an error NNTP service in IIS is not installed.
| I have done a forest prep and domain prep to try to rectify the problem.
| I dont know what else to do.
| Johnny
|
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