RE: SBS Backup Errors

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Hello Customer,

Thank you for posting here.

From your post, I understand that after installing the latest updates, SBS
backup does not work. If I have misunderstood your concern, please feel
free to correct me.

If the issue is urgent to your business, it is recommended that you contact
Microsoft Customer Support Services (CSS) via telephone so that a dedicated
Support Professional can assist you recover the server in a more efficient
manner. Please be advised that contacting phone support will be a charged
call.

For a complete list of Microsoft Customer Support Services phone numbers
and information about support costs, visit the following Microsoft Web
site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

According to the error message and event id, this issue can be related to
VSS component.

Let's try following steps to see if it helps:

Suggestion 1: Re-register VSS files
=================
1. Stop the Volume Shadow Copy service: Open a command prompt and change
directories to \WINDOWS\system32 (this is important when you begin
registering the DLLs):

net stop vss

2. Then register the following DLLs and services (be sure you're still in
the WINDOWS\system32 directory at your command prompt):

regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

Start the Volume Shadow Copy service by running "net start vss".

Suggestion 2: Install the latest VSS component:
============================
I would like to confirm what service pack has been installed on the SBS
server.

I suggest you install following update to see if it helps:

Microsoft Windows Small Business Server 2003 Service Pack 1 (SP1)
http://www.microsoft.com/downloads/details.aspx?FamilyID=b6f8a4c0-b707-4161-
adeb-44f1b756119f&DisplayLang=en

Windows Server 2003 may not start when the Volume Shadow Copy Service is
enabled
http://support.microsoft.com/kb/931312/en-us

NOTE: Although KB931312 does not match the issue you are encountering, it
can update the VSS component to the latest version.

Suggestion 3: Prepare a Clean Boot environment.
=================
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
(without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and then
click "Disable All" button. In this way, we can disable all the services
which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.

4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
7. Please check if the issue persists in the clean boot environment.

NOTE: We can check on Normal Startup in the General tab to roll back to
Normal Mode after we get this issue resolved.

I hope the above information is helpful to you. However, if the issue
persists, please help me gather following information:

1. If you use NTbackup instead of SBS backup, what is the result?
2. What updates were installed before the issue occurred?
3. What device do you backup to? Hard disk drive or tape drive?

4. Backup Logs.

a. The Backupxx.log files in the folder 'C:\Documents and Settings\SBS
Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data'.

Or 'C:\Documents and Settings\CurrentUserName\Local Settings\Application
Data\Microsoft\Windows NT\NTBackup\data'

b. The Sbsbackuplog0x.log files which can be located under the folder
'%sbsprogramdir%\Support\Backup Logs'.

5. Please download the MPS Report tool from the following link and run it
on the SBS server, then send the generated CAB file to my mailbox
v-mzhuan@xxxxxxxxxxxxx for further investigation so that we can find what
the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EX

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
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any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: SBS Backup Errors
| thread-index: AcfqG0Qzjp/rPPAURyCiXFMANg+Y5Q==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?Y2s=?= <ck@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: SBS Backup Errors
| Date: Wed, 29 Aug 2007 02:02:03 -0700
| Lines: 89
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|
| I'm having a backup issues after I did the recent Windows update.
|
| Error list:
|
| Backup -
| Result: One or more components of Small Business Server Backup failed.
For
| more information, click Backup in Server Management, and view the log
files.
| Last Occurrence: 28/08/2007 23:05:05
|
| Critical Alerts -
| Issue: Windows Small Business Server Backup failed (Event ID: 5634)
| Last Occurrence: 28/08/2007 23:10
| Total Occurrences: 1
|
| Critical Errors in Application Log -
| Source: SmallBusinessServer
| Event ID: 5634
| Last Occurrence: 28/08/2007 23:05
| Total Occurrences: 1
|
| Source: NTBackup
| Event ID: 8091
| Last Occurrence: 28/08/2007 23:05
| Total Occurrences: 1
|
| Source: VSS
| Event ID: 12302
| Last Occurrence: 28/08/2007 23:00
| Total Occurrences: 3*
| Volume Shadow Copy Service error: An internal inconsistency was detected
in
| trying to contact shadow copy service writers.
|
|
| I've looked up KB907574 and followed the resolution, but the following
| Registry entrys are there from the example so nothing is missing.
|
| Browsing other backup post here I've, stopped and re-configured the
through
| the SBS wizard the backup and I've located the SBS Backup Log.
|
| 28/08/2007 23:00
| -------------------------------
| Date: 28/08/2007
| Time: 23:00
| User: SYSTEM
| -------------------------------
|
| Backup Runner started.
| Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
Windows
| Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS
Backup
| created on 28/08/2007 at 23:00" /v:yes /r:no /rs:no /hc:off /m normal /j
| "Small Business Server Backup Job" /l:s /f
| "\\Lacie-dr79x8k5u\na-pc-bkup-01\SBS-sys-Backup\Backup-Files-02\Backup
| Files\Small Business Server Backup (06).bkf" /UM
| NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
| Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup04.log
| =====================<BEGIN NTBACKUP LOG FILE>=====================
| Backup Status
| Operation: Backup
| Active backup destination: File
| Media name: "Small Business Server Backup (06).bkf created 28/08/2007 at
| 23:00"
|
| Volume shadow copy creation: Attempt 1.
| Timeout before function completed
|
| Error returned while creating the volume shadow copy:0xffffffff.
|
| Error returned while creating the volume shadow copy:ffffffff
| Aborting Backup.
|
| ----------------------
|
| The operation did not successfully complete.
|
| ----------------------
|
| =======================<END NTBACKUP LOG FILE>=====================
| NTBackup finished the backup with errors.
|
| For more information about failed backups, see the article on
| troubleshooting your backup at the following Web page:
| http://go.microsoft.com/fwlink/?LinkId=18414
|
| Backup ended at 28 August 2007 23:05
| Backup Runner finished.
|
|
| I need some help locating the problem I thought the wizard would correct
the
| problem but it doesn't appear to have... help?
|

.

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