RE: Not getting fax sent/not sent message boxes on clients

Hi Gary,

Thank you for your update. This is Bill and I'm backing up Robert's posts
during his OOF.

Unfortunately, Windows Vista and Windows Server 2008 no longer supports
Messenger Service Protocol. Please see:

NetBIOS Messenger Service Protocol
http://www.microsoft.com/about/legal/intellectualproperty/protocols/protocol
_pages/portal_messenger_service_remote_protocol.html

As always, if you need any assistance in the future, please feel free to
post here again.

Regards,

Bill Peng
MCSE 2000, MCDBA
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
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Thread-Topic: Not getting fax sent/not sent message boxes on clients
thread-index: AcfhGS5p6l6xFcflTzemCL/TMxlT9Q==
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From: =?Utf-8?B?R2FyeSBCaWVz?= <GaryBies@xxxxxxxxxxxxxxxxxxxxxxxxx>
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<9E1BA511-CE51-4826-97A8-8027179857C7@xxxxxxxxxxxxx>
<h6KB3N$zHHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
Subject: RE: Not getting fax sent/not sent message boxes on clients
Date: Fri, 17 Aug 2007 14:54:27 -0700
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Newsgroups: microsoft.public.windows.server.sbs
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X-Tomcat-NG: microsoft.public.windows.server.sbs

Success! At least on the XP Pro workstation. I was unable to locate a
Messenger service on the Vista Business machine, however. Is there another
service I should be looking for in Vista, or is there another method
altogether?


Thank you both for your help so far, I really appreciate it.


"Robert Li [MSFT]" wrote:

Hi Gary,

Thanks for your reply and also for Seth's input.

I fully agree with Seth's suggestion.

By default Messenger service is disabled. You can do the following to
enable that on clients computers:

1. Run services.msc command.
2. Find Messenger service.
3. Double click Messenger service.
4. On the General tab, set Start type to Automatic and click Apply.
5. Click Start button to start the service.
6. Try again to see if the problem is resolved.

I am looking forward to hear from you.

If you need further assistance, please don't hesistate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
<Thread-Topic: Not getting fax sent/not sent message boxes on clients
<thread-index: AcfP0SittCtekHmNSYyHPzCikIgq4A==
<X-WBNR-Posting-Host: 207.46.193.207
<From: =?Utf-8?B?U2V0aCBK?= <SethJ@xxxxxxxxxxxxxxxxxxxxxxxxx>
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<F0D4249A-4BB9-4B0A-AD1C-2B2302701570@xxxxxxxxxxxxx>
<Subject: RE: Not getting fax sent/not sent message boxes on clients
<Date: Thu, 26 Jul 2007 15:06:04 -0700
<Lines: 185
<Message-ID: <9E1BA511-CE51-4826-97A8-8027179857C7@xxxxxxxxxxxxx>
<MIME-Version: 1.0
<Content-Type: text/plain;
< charset="Utf-8"
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<X-Newsreader: Microsoft CDO for Windows 2000
<Content-Class: urn:content-classes:message
<Importance: normal
<Priority: normal
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
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<NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<
<To check the client computer :
<1: go to the server managment home page.
<2: <click on> computers.
<3: <right click> the computer that you want to check the settings of
(Note:
<to check the computers settings the computer must be on and attached to
the
<network )
<4: <click on> services and applications
<5: <click on> services
<6: <click on > messenger
<7:set to automatic
<this fixed the problem for me
<do this for each computer on the network
<
<
<"Gary Bies" wrote:
<
<> Robert, thanks for your reply. I've taken the steps you've
recommended,
but
<> I'm still not getting the receipts. Based on your recommendations,
I've
found:
<>
<> 1) Niether client is receiving the notification. I suppose it could
still be
<> a client side issue - one client is running Vista Business and the
other
XP
<> Pro.
<>
<> 2) The messenger service is enabled on the SBS server. I'm not sure
how
to
<> check it on the clients.
<>
<> 3) "Pop up a message..." IS selected when I send a fax.
<>
<> 4) "Enable message boxes..." IS selected on the SBS server.
<>
<> 5) No third party firewall software installed.
<>
<> I am still receiving the server alerts I detailed in my previous post
as
well.
<>
<> Thanks for your time - any further suggestions would be greatly
appreciated.
<> Especially those regarding the messenger service on the client side.
Thank
<> you.
<>
<> -Gary
<>
<>
<> "Seth J" wrote:
<>
<> > I'm having the same problem I followed your recommendations to Gary
but the
<> > problem persist is there anything else you can think of. The
computers
I'm
<> > having trouble with are brand-new dells with no viruse protection
running aka
<> > no third party fire walls that I'm aware of
<> >
<> > "Robert Li [MSFT]" wrote:
<> >
<> > > Hi Gary,
<> > >
<> > > Thanks for posting in our newsgroup.
<> > >
<> > > From your description, I know that when you send a fax, you will
not
get
<> > > popup of the fax notification. You get the error:
<> > >
<> > > "The fax service has failed to generate a positive
<> > > (negative) message box delivery receipt. The following error
occurred:
<> > > 0x000008E1. This error code indicates the cause of the error."
<> > >
<> > > If I am off-base, please don't hesitate to let me know.
<> > >
<> > > Based on my research, please take the following steps to narrow
down
this
<> > > issue:
<> > >
<> > > Step 1: Please try to see if all the all the clients cannot get
Delivery
<> > > Notification. If not, this may only a client side issue.
<> > >
<> > > Step 2: Please make sure the Messenger service is not disabled on
both SBS
<> > > server and client workstation.
<> > >
<> > > 1. Go to Control Panel > Administrative Tools > Services
<> > > 2. Find the service called Messenger and double click it
<> > > 3. Select Manual under Startup type.
<> > > 4. Click Apply and click OK
<> > > 5. Restart the computer.
<> > >
<> > > Step 3: Please check if you select the <Pop up a message on this
machine>
<> > > option when configuring Send Fax Wizard.
<> > >
<> > > 1. Go to Program -> Accessories -> Communications -> Fax -> Send
a
Fax.
<> > >
<> > > 2. Go through the Send Fax Wizard and get to the Delivery
Notification
<> > > page. Select either "Pop up a message on this machine" or "E-mail
message"
<> > > and finish the wizard.
<> > >
<> > > Step 4: Make sure "Enable message boxes as receipts" is selected
on
the SBS
<> > > server. The "Enable message boxes as receipts" option determines
whether
<> > > delivery notification receipts are configured as pop-up messages
to
keep
<> > > fax senders informed of the successful delivery of their sent
faxes.
Note
<> > > that this option requires the Messenger Service to be running.
<> > >
<> > > 1. On the SBS server, open Server Management.
<> > > 2. Right-click Fax (Local) and click Properties.
<> > > 3. On the Receipts tab, ensure "Enable message boxes as receipts"
is
<> > > checked.
<> > >
<> > > Step 5: Based on my research, the issue may be caused by some
third
party
<> > > firewall software, you can uninstall that and try again.
<> > >
<> > > Hope the information helps.
<> > >
<> > > If you need further assistance, please don't hesitate to let me
know.
<> > >
<> > > Best regards,
<> > >
<> > > Robert Li(MSFT)
<> > >
<> > > Microsoft CSS Online Newsgroup Support
<> > >
<> > > Get Secure! - www.microsoft.com/security
<> > >
<> > > =====================================================
<> > >
<> > > This newsgroup only focuses on SBS technical issues. If you have
issues
<> > > regarding other Microsoft products, you'd better post in the
corresponding
<> > > newsgroups so that they can be resolved in an efficient and
timely
manner.
<> > > You can locate the newsgroup here:
<> > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<> > >
<> > > When opening a new thread via the web interface, we recommend you
check the
<> > > "Notify me of replies" box to receive e-mail notifications when
there are
<> > > any updates in your thread. When responding to posts via your
newsreader,
<> > > please "Reply to Group" so that others may learn and benefit from
your
<> > > issue.
<> > >
<> > > Microsoft engineers can only focus on one issue per thread.
Although
we
<> > > provide other information for your reference, we recommend you
post
<> > > different incidents in different threads to keep the thread
clean.
In doing
<> > > so, it will ensure your issues are resolved in a timely manner.
<> > >
<> > > For urgent issues, you may want to contact Microsoft CSS
directly.
Please
<> > > check http://support.microsoft.com for regional support phone
numbers.
<> > >
<> > > Any input or comments in this thread are highly appreciated.
<> > >
<> > > =====================================================
<> > >
<> > > This posting is provided "AS IS" with no warranties, and confers
no
rights.
<> > >
<> > > --------------------
<> > > <Thread-Topic: Not getting fax sent/not sent message boxes on
clients
<> > > <thread-index: Ace5k+fJW2MozYIJRKSERN3nW0bFSA==
<> > > <X-WBNR-Posting-Host: 207.46.19.168
<> > > <From: =?Utf-8?B?R2FyeSBCaWVz?= <Gary
Bies@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> > > <Subject: Not getting fax sent/not sent message boxes on clients
<> > > <Date: Thu, 28 Jun 2007 07:52:10 -0700
<> > > <Lines: 12
<> > > <Message-ID: <D73EFCF0-6DBC-4095-8624-2820D6618D0D@xxxxxxxxxxxxx>
<> > > <MIME-Version: 1.0
<> > > <Content-Type: text/plain;
<> > > < charset="Utf-8"
<> > > <Content-Transfer-Encoding: 7bit
<> > > <X-Newsreader: Microsoft CDO for Windows 2000
<> > > <Content-Class: urn:content-classes:message
<> > > <Importance: normal
<> > > <Priority: normal
<> > > <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
<> > > <Newsgroups: microsoft.public.windows.server.sbs
<> > > <Path: TK2MSFTNGHUB02.phx.gbl
<> > > <Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:46930
<> > > <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> > > <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> > > <
<> > > <I have one XP Pro client and one Vista Business client attached
to
my SBS
<> > > 2K3
<> > > <server. I recently switched from using the individual clients'
built in
<> > > PCI
<> > > <modems for faxing to using a single modem attached to the server
and the
<> > > <server's shared faxing service. It has been working great,
except
that the


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