RE: Email bouncing back
- From: NetworkFusion <NetworkFusion@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 17 Aug 2007 09:16:06 -0700
Hi Manfred,
I think I have managed to solve the problem,
while sorting out reverse DNS, I discovered our web host had set the DNS to
run through our newer nameservers. Although most of our DNS records were on
the name server, some of them were not, and this seemed to cause an
intermitant failure (or at least I hope so).
Thanks for your help and time.
Robin
--
Delivered By Messenger Pigeon
"Manfred Zhuang [MSFT]" wrote:
Hello Robin,.
Thank you for taking time to reply.
I have checked the log files and have some questions.
I cannot find the information related to ******.com in the SMTP log. It
means that the email even did not reach the Exchange server. Based on this
point, the cause can be at the sender's side.
In order to perform further research, please send the NDR message that the
sender received to me as an attachment.
In addition, we found that there is not a PTR record for the problematic
domain. I suggest you contact ISP to add a PTR record and check if there is
any change.
Moreover, when the issue reoocurs, please try to telnet to the Exchange
server from internet, send a test email to the problematic domain. See if
the email can be received. Please refer to following articles to do this:
How To Test SMTP Services Manually in Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;323350
XFOR: Telnet to Port 25 to Test SMTP Communication
http://support.microsoft.com/?id=153119
Please let me know the result and the exact addresses of the sender and the
recipient.
If any error is encountered, please capture a screenshot and send me the
SMTP log and message tracking log.
1. To capture the image, we can perform the steps below:
(a) When the error message appears, press the Print Screen key several
times (this key is located to the right of the F12 key on the keyboard)
(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].
(c) Click Edit (menu) -> Paste or press Ctrl + V.
(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it
to me as an attachment.
2. Messgae tracking log:
a) In Exchange System Manager, expand Administrative Groups ->
<admin-group-name> -> Servers.
b) Open the properties of the Exchange Server, check "Enable message
tracking" options on the General tab.
c) Reproduce the issue.
d) In Exchange System Manager, expand Tools -> Message Tracking Center.
e) Right click in the right pane, and track message to find how the email
goes. Please send the screenshot to my mailbox v-mzhuan@xxxxxxxxxxxxx for
further research.
I appreciate the time and effort you spent on this issue.
Best regards,
Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support
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| References: <207E95CB-6CB2-4564-ADDF-FECC7C537ABF@xxxxxxxxxxxxx>
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<xZatlab2HHA.360@xxxxxxxxxxxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: v-mzhuan@xxxxxxxxxxxxxxxxxxxx (Manfred Zhuang [MSFT])
| Organization: Microsoft
| Date: Fri, 10 Aug 2007 08:25:41 GMT
| Subject: RE: Email bouncing back
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Message-ID: <9Rj3Ngy2HHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Lines: 10
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55670
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
|
|
| From: Robin Jones [mailto:Robin@*************]
| Sent: Thursday, August 09, 2007 11:30 AM
| To: Manfred Zhuang (CS&S)
| Subject: Robin
|
| Hi Manfred,
|
| Here is the logs as requested¡
|
| One thing is I sent an email from ###@*****.com at 18:06 that didn't get
| through.
|
| My friend also sent me an email from #####@******.com which did get
| through¡
|
| Robin Jones
|
|
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