RE: Problems connecting to desktops through RWW

Hello Patrick,

Thank you for your update.

From your reply, I understand that the issue persists even in the clean
boot environment.

Based on current situation, I suggest you try following steps to see if it
helps:

Step 1:
=========
Please visit following address:

https://localhost/Remote

Then please check if other computers can be connected.

If it does not work, we can determine that the issue is most likely caused
by a RWW issue. Let's reinstall RWW to see if it works:

Step 2: Reinstall RWW:
========
A. Open Control Panel->Add/Remove Programs.

B. Click Change/Remove for Windows Small Business Server 2003 in Add or
Remove Programs:

C. Click "Windows Small Business Server 2003" and click on "Change/Remove".

D. Follow the setup prompts until you reach the "Component Selection"
dialog screen.

E. Set the "Server Tools" to "Reinstall", and set all its subcomponents to
"None (Installed)".

F. Complete the setup wizard. You'll be prompted for CD3, point it to the
extracted SP1 cd3 folder.

G. You may also want to reinstall SBS SP1.

Note: If you have installed the SBS 2003 SP1, you will receive the
following message after you insert SBS Disc 3:

"The drive contains a disc for Windows Small Business Server 2003 with no
service packs. When the prompt appears, insert a disc for Windows Small
Business Server 2003 with Service Pack 1."

Since Disc 3 for SBS SP1 doesn't include the RWW part, the installation
cannot proceed.

We'll then use the steps below to work around this problem:

First download SBS 2003 SP1 to local disk.

1. Start a cmd prompt and change directory to the SP1 download folder (or
the SBS03_SP1 folder on PKG_CD2).

2. Type "SBS2003-KB885918-SP1-X86-ENU.EXE /x" (with no quotation marks) and
press Enter.

3. Specifying a path for the extracted files (such as C:\SBSSP1)

4. Run the SBS Integrated setup, and when the setup program prompts for the
CD3, point it to the folder created above.

After that, please check if the issue persists.

If it still does not work, due to the complexity of this issue, despite our
best efforts we have been unable to resolve this particular issue through
newsgroup correspondence.

We need to troubleshoot the issue in a more interactive method.

I'd like to suggest that you contact Microsoft Customer Support Service by
submitting an incident so that a dedicated Support Professional can further
assist with this request.

We now provide different service offerings to meet diverse customer needs,
and we take every service request from our customers seriously no matter
which offering (newsgroup, chat, email, phone, etc) is selected. You can
select Professional Email-based Support or Professional Phone-based Support.

The following web site for more detail of Professional Support Options and
Phone Numbers is for your reference:
http://support.microsoft.com/?LN=en-us&scid=gp;en-us;offerprophone

If you are outside US, please see http://support.microsoft.com for regional
support phone numbers.

Thank you for your patience and understanding.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Problems connecting to desktops through RWW
| thread-index: AcfbYsQZnzmb8AN2S/e4xhS4tbf8Xg==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?QmlnZm9vdA==?= <Bigfoot@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <221574B7-ADFB-484D-92AC-F5BBF35D0F6E@xxxxxxxxxxxxx>
<Qk06MaB2HHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
<1C2F434C-BA82-4613-BD45-AE419BCC1FA5@xxxxxxxxxxxxx>
<D4YWDkO2HHA.5836@xxxxxxxxxxxxxxxxxxxxxx>
<2248ED3B-650F-46AB-818F-F3DFD469C24A@xxxxxxxxxxxxx>
<sZtQ6sb2HHA.4100@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Problems connecting to desktops through RWW
| Date: Fri, 10 Aug 2007 08:26:04 -0700
| Lines: 320
| Message-ID: <8897C3BD-BCD5-4992-B22C-8AAC8A20680D@xxxxxxxxxxxxx>
| MIME-Version: 1.0
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| charset="Utf-8"
| Content-Transfer-Encoding: 8bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55765
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Manfred,
|
| I was able to do the clean boot Wednesday night. Please forgive the day
| delay in responding. We had some fires to put out. I rebooted cleanly
and
| first tried to log into the server via rww from the server and
experienced
| the same error. I experienced the same behavior with both my personal
login
| and the administrator login. For giggles I also tried from my local
| workstation and experience the same behavior.
|
| This is turning out to be a fun one.
|
| Patrick
|
| --
| Patrick Kneeland
| Systems Administrator
|
|
| "Manfred Zhuang [MSFT]" wrote:
|
| > Hello Patrick,
| >
| > Thank you for sending me the files.
| >
| > In order to keep track of the troubleshooting, please let me know the
| > result of the clean boot at your earliest convenience.
| >
| > It is very important for our troubleshooting.
| >
| > Thank you for your understanding and cooperation.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: Problems connecting to desktops through RWW
| > | thread-index: AcfZMktKFjoF6pbIQWCxkKm3dk0/Pw==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?QmlnZm9vdA==?= <Bigfoot@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <221574B7-ADFB-484D-92AC-F5BBF35D0F6E@xxxxxxxxxxxxx>
| > <Qk06MaB2HHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > <1C2F434C-BA82-4613-BD45-AE419BCC1FA5@xxxxxxxxxxxxx>
| > <D4YWDkO2HHA.5836@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: Problems connecting to desktops through RWW
| > | Date: Tue, 7 Aug 2007 13:34:03 -0700
| > | Lines: 308
| > | Message-ID: <2248ED3B-650F-46AB-818F-F3DFD469C24A@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 8bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55053
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > |
| > | Here are the answers to your questions.
| > | 1. When I try to connect to client workstations I have the same
behavior.
| > I
| > | tried to connect to my machine.
| > | 2. I pinged our server�s name from a command prompt on the
server and
| > the
| > | ping resolved the correct IPAddress.
| > |
| > | 1. Yes, I have tried rerunning CEICW. A few times. lol
| > | 2. Network topology: We have a cable modem that goes through a
Sonicwall
| > | firewall which then goes into a switch. The server is also plugged
into
| > this
| > | switch (it has only one NIC). All of the workstations are also
plugged
| > into
| > | this switch. That�s pretty much it.
| > | 3. There is no firewall running on the server. We are running Trend
Micro
| > | Client/Server Security Agent as our anti-virus solution.
| > | 4. I have e-mailed you the port query report.
| > |
| > | --
| > | Patrick Kneeland
| > | Systems Administrator
| > |
| > |
| > | "Manfred Zhuang [MSFT]" wrote:
| > |
| > | > Hello Patrick,
| > | >
| > | > Thank you for your reply.
| > | >
| > | > I have checked the files you sent and I don't find any error in the
log
| > | > files.
| > | >
| > | > Based on current situation, we may need more time to narrow down
the
| > cause.
| > | > Your patience and cooperation will be appreciated.
| > | >
| > | > I understand that you will try clean boot soon.
| > | >
| > | > Please let me know the result at your earliest convenience.
| > | >
| > | > Please also try following steps and let me know the result:
| > | >
| > | > 1. If you try to connect to the client workstations from RWW, does
the
| > | > issue occur?
| > | > 2. Please try to ping your SBS server's name on the SBS server.
Does it
| > | > resolve to the correct IP address?
| > | >
| > | > In addition, I would like to gather more information:
| > | >
| > | > 1. Have you tried re-running CEICW?
| > | > 2. Would you please let me know the detailed information of the
network
| > | > topology?
| > | > 3. Is there any firewall or antivirus software installed on the
servers?
| > | > 4. Send me the port information:
| > | >
| > | > A: Download Portqry command line tool from:
| > | >
| >
http://www.microsoft.com/downloads/details.aspx?FamilyID=89811747-c74b-4638-
| > | > a2d5-ac828bdc6983&DisplayLang=en
| > | >
| > | > B: Install it on the SBS server box.
| > | > C: Start-->Run-->cmd, in the command prompt, input the following
| > commands:
| > | > cd \portqryv2 (This is the default install path)
| > | > portqry -local > c:\port1.txt
| > | >
| > | > D: Send the txt file to my mailbox v-mzhuan@xxxxxxxxxxxxx
| > | >
| > | > Please try the above steps at your earliest convenience. If you
have
| > any
| > | > concern, please feel free to let me know.
| > | >
| > | > Best regards,
| > | >
| > | > Manfred Zhuang(MSFT)
| > | > Microsoft Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | > --------------------
| > | > | Thread-Topic: Problems connecting to desktops through RWW
| > | > | thread-index: AcfYURhsb3kKXP2CQBO7h4p+9ob1ZQ==
| > | > | X-WBNR-Posting-Host: 207.46.19.197
| > | > | From: =?Utf-8?B?QmlnZm9vdA==?= <Bigfoot@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | References: <221574B7-ADFB-484D-92AC-F5BBF35D0F6E@xxxxxxxxxxxxx>
| > | > <Qk06MaB2HHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: RE: Problems connecting to desktops through RWW
| > | > | Date: Mon, 6 Aug 2007 10:42:01 -0700
| > | > | Lines: 147
| > | > | Message-ID: <1C2F434C-BA82-4613-BD45-AE419BCC1FA5@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 8bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:54770
| > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | Manfred,
| > | > | Thank you so much for your detailed response. I will have to
schedule
| > the
| > | > | downtime for the reboot in the clean boot environment. I may be
able
| > to
| > | > do
| > | > | that Wednesday night with some other scheduled maintenance.
Thanks
| > again
| > | > for
| > | > | the help.
| > | > |
| > | > | To answer the questions you posed.
| > | > | 1. We do have a hardware firewall. It is a Sonicwall TZ170
Standard.
| > I
| > | > have
| > | > | port 4125 opened but there is no way to
Ã?¢ââ??¬Ã?â??directÃ?¢ââ??¬Ã?Â? it to
| > the server.
| > | > IÃ?¢ââ??‰â??¢m
| > | > | assuming at this point that if something comes in on that port
that
| > it
| > | > will
| > | > | find the server.
| > | > | 2. I donÃ?¢ââ??‰â??¢t believe we have ISA running on the
server. This is
| > my first
| > | > | experience using SBS so I canÃ?¢ââ??‰â??¢t be sure. It
looks different
| > than a W2K3
| > | > | server with ISA running on it. I knew how to open a port in the
| > | > Ã?¢ââ??¬Ã?â??regularÃ?¢ââ??¬Ã?Â? ISA
| > | > | but I havenÃ?¢ââ??‰â??¢t figured it out yet on the SBS
version. It may be
| > that ISA
| > | > isnÃ?¢ââ??‰â??¢t
| > | > | installed and IÃ?¢ââ??‰â??¢ve been banging my head on that
for a while.
| > | > |
| > | > | 1. The issue happens both internally and externally. My thought
is to
| > | > first
| > | > | get internally working before adding the variables of the
external
| > | > network.
| > | > | a. I can connect to the server via Remote Desktop internally with
| > both my
| > | > | login and the administrator login
| > | > | b. I receive the same error in RWW under the Administrator
account.
| > | > | 2. I have the same behavior when IÃ?¢ââ??‰â??¢m on the
server console
| > logged in as
| > | > the
| > | > | administrator.
| > | > | 3. I have e-mailed you two cab files.
| > | > |
| > | > | --
| > | > | Patrick Kneeland
| > | > | Systems Administrator
| > | > |
| > | > |
| > | > | "Manfred Zhuang [MSFT]" wrote:
| > | > |
| > | > | > Hello Patrick,
| > | > | >
| > | > | > Thank you for posting here.
| > | > | >
| > | > | > From your post, I understand that when attempting to connect to
the
| > | > servers
| > | > | > via RWW, following error message was received:
| > | > | >
| > | > | > VBScript: Remote Desktop Disconnected
| > | > | > The client could not connect to the remote computer. Remote
| > connections
| > | > | > might not be enabled or the computer might be to busy to accept
new
| > | > | > connections. It is also possible that network problems are
| > preventing
| > | > your
| > | > | > connection.
| > | > | >
| > | > | > If I have misunderstood your concern, please feel free to
correct
| > me.
| > | > | >
| > | > | > This issue can be caused by several factors. I suggest you try
| > | > following
| > | > | > steps and check if it works:
| > | > | >
| > | > | > Step 1: Re-running CEICW on SBS server:
| > | > | > =============================
| > | > | > Let's re-run CEICW to reset the network configuration. Please
refer
| > to
| > | > | > following article to do this.
| > | > | >
| > | > | > How to configure Internet access in Windows Small Business
Server
| > 2003
| > | > | > http://support.microsoft.com/kb/825763/en-us
| > | > | >
| > | > | > Step 2: Prepare a Clean Boot environment on the problematic
servers.
|

.

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