RE: Error 0x80042316 on VSS
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Mon, 13 Aug 2007 13:13:20 GMT
Hello Customer,
Thank you for kind update.
I want to explain that since we have performed some troubleshooting steps
and the issue remains. I think this problem may be a little complex and our
troubleshooting maybe time-consuming. So if you would like to call CSS for
assistance, I would be appreciate and think it is a more effective ways. To
obtain the phone numbers for specific technology request please take a look
at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.
Thank you for your understanding.
Best regards,
Terence Liu
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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| X-Tomcat-ID: 162371868
| References: <1182940543.886088.73530@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
| Organization: Microsoft
| Date: Wed, 08 Aug 2007 11:27:41 GMT
| Subject: RE: Error 0x80042316 on VSS
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Message-ID: <pHwVm8a2HHA.4100@xxxxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Lines: 78
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55170
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hello Customer,
|
| Thank you for your email.
|
| Based on my experience, the issue would occur if you installed some third
| party backup tools. After you remove it, we may need to reinstall COM+,
and
| then re-register the services and binaries again.
|
| 1. To reinstall COM+, follow these steps:
|
| a. Backup and then delete HKLM\Software\Microsoft\COM3
|
| b. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. Be
sure
| to use the tilde.
|
| 2. Boot to normal mode and in Control Panel, open the Add or Remove
| Programs tool, and then open the Add/Remove Windows Components tool. Do
not
| make any changes, just click "Next". This reinstalls COM+
|
| a. Stop the Volume Shadow Copy service: Open a command prompt and change
| directories to \WINDOWS\system32 (this is important when you begin
| registering the DLLs):
|
| net stop vss
|
| b. Then register the following DLLs and services (be sure you're still in
| the WINDOWS\system32 directory at your command prompt):
|
| regsvr32 ole32.dll
| regsvr32 vss_ps.dll
| Vssvc /Register
| regsvr32 /i swprv.dll
| regsvr32 /i eventcls.dll
| regsvr32 es.dll
| regsvr32 stdprov.dll
| regsvr32 vssui.dll
| regsvr32 msxml.dll
| regsvr32 msxml3.dll
| regsvr32 msxml4.dll
|
| Start the Volume Shadow Copy service by running "net start vss", do a
test
| backup and see how it goes.
|
| 3. Please also check the following register key:
|
| On the SBS server, open Registry Editor, locate the registry key
| HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}, normally
| you should find the following keys and values:
|
| [HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}]
| Default="VssEvent"
| "AppID"="{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}"
|
|
[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\InprocServer
| 32] Default="C:\WINDOWS\system32\ES.DLL""ThreadingModel"="Both"
|
| [HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\ProgID]
| Default="VssEvent.1"
|
|
[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\VersionIndep
| endentProgID]
| Default="VssEvent"
|
| Please make sure your server has the keys and values listed above, and
the
| values have the correct data.
|
| If we cannot resolve the issue after we perform the above steps, please
| kindly help me collect the information again for further investigation:
|
| 1. Please send me the backup log files:
|
| a. The Backupxx.log files in the folder ''C:\Documents and Settings\SBS
| Backup User\Local Settings\Application Data\Microsoft\Windows
| NT\NTBackup\data''.
|
| Note: Before reproduce the problem, please open NTBACKUP, click
| "Tools"->"Options" and then check "Detailed" on the "Backup Log" tab.
Then
| reproduce this issue and send the backup log to me (Tools->Report).
|
| b. The Sbsbackuplog0x.log files which can be located under the folder
| ''%sbsprogramdir%\Support\Backup Logs''.
|
| 2. Save the application event log and system event log as evt files on
the
| SBS and send to my mailbox: v-terliu@xxxxxxxxxxxxx
|
| Hope these steps will give you some help.
|
| Thanks and have a nice day!
|
| Best regards,
|
| Terence Liu
|
|
.
- References:
- RE: Error 0x80042316 on VSS
- From: Terence Liu [MSFT]
- RE: Error 0x80042316 on VSS
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