RE: VPN Error code 800 HELP!

Hello STWilliams,

Thanks for posting in our newsgroup.

I am sorry for the delay response due to the weekend.

From your description, I know that you have the following problems:

1. Users cannot get e-mails and Internet.
2. Users get error the error code 800 connecting VPN.

If that's not right, please don't hesitate to let me know.

First, please understand that our newsgroup is an issue based service,
meaning we usually respond to one question/issue per post. This will
lessen the confusion for both of us, as well as ensure that our results are
accurate and not a result of a test for a different question. Therefore,
it is recommended you create a new thread so that the dedicated MS engineer
can help you on the first problem. Thank you for your understanding!

Please let me know the following:

1. Can you visit Internet and OWA on SBS server?
2. Do the problematic users get e-mails and Internet from internal? How do
they get e-mail, via Outlook or OWA?
3. Just one PC get error code 800 connecting VPN connecting to SBS? Where
do the problematic users visit VPN, from internal or Internet?
4. Do you have ISA or hardware firewall installed? If you use ISA, what's
the version?
5. What's the topology of your network?

Here we will focus on the VPN issue:

Please take the following steps to see if the problem can be resolved:

Step 1: Please rerun the CEICW Wizard to configure the VPN function. The
wizard can help us configure the networking settings for a SBS server. It
automatically creates the ISA rules for internet access and site
publishing. It's strongly recommended to use the wizard to configure the
SBS server.

More info:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

Step 2: After doing this, open Server Management console and navigate to
'Internet and E-mail' snap-in. Click 'Configure Remote Access' to enable
the VPN service.

1. Open Server Management select Configure Remote Access.
2. Select to enable remote access and choosoe VPN access or Dial-in access(
require a modem).
3. Input the VPN Server name. You can input IP address or full Internet
domain name of the VPN server.
4. Finish the Wizard.

Step 3: If you visit outgoing VPN, please take the steps in the following
KB:

886621 You receive an "Unable to establish the VPN connection" error
message when your Windows Small Business Server 2003-based client computer
try to make an outgoing PPTP connection
http://support.microsoft.com/?id=886621

Step 4: Please check the following VPN settings:

1. On the VPN client, click Start, click Run, type "cmd" (without the
quotation marks) and click OK. Type the following command and press ENTER:

telnet <Public IP or FQDN of the VPN server> 1723

Do you get a blank screen with a blinking cursor? If not, the port 1723 is
blocked by the VPN client, the router in front of your SBS server, or your
ISP.

2. Please check if GRE Protocol 47 is enabled on your router. GRE Protocol
47 is used in conjunction with PPTP to create VPNs between clients or
between clients and servers. Refer to the following Knowledge Base article
for more information about GRE Protocol 47:

241251 VPN Tunnels - GRE Protocol 47 Packet Description and Use
http://support.microsoft.com/?kbid=241251

Note that some routers call GRE Protocol 47 "PPTP Pass Through" or "VPN
Pass Through". Please check the router support pages or the manual for help
doing that.

If the problem persists, please help me collect the following information
for further research:

MPS Report on both SBS server and workstation:

1. Download the MPSRPT_NETWORK.EXE from the following link and then run
this tool to gather some information from the problematic computer:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
2. Double-click on the MPSRPT_NETWORK.EXE file.
[Note] This process may take some time; however, it will not have a
negative effect on the performance.
3. A CAB file will be generated in the
%systemroot%\MPSReports\Network\Reports\Cab directory called
%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool.
4. Please send the CAB to v-robeli@xxxxxxxxxxxxx with subject: 40158755-VPN
Error code 800 HELP!

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

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Any input or comments in this thread are highly appreciated.

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--------------------
<From: STWilliams <STWilliams.2v81nd@xxxxxxxxxxxxx>
<Subject: VPN Error code 800 HELP!
<Date: Mon, 13 Aug 2007 02:14:23 +0530
<Message-ID: <STWilliams.2v81nd@xxxxxxxxxxxxx>
<Organization: Computer Help - http://forums.techarena.in
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<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55975
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<
Currently having trouble connecting to the internet and e-mails.
<
<Currently operating a server with Windows sbs 2003, and 6 pc`s with win
xp pro. This network was installed a year ago and has been fine. A
month ago there where problems with a few users pc`s where they couldnt
get e-mails and the internet. Now its all of them!.
<
<After recieving the error code 800 everytime one of the pc`s tries to
connect to sbs2003. After scouting around various forums Iv tried a
many different things but they havnt worked. I have even tried turning
the firewall off, and still get the same error.
<
<Anyone any ideas?


--
STWilliams
------------------------------------------------------------------------
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