Re: Remote Access setup problem

Hello Wijnand,

Thanks for posting here.

From the description, I understand the issue is that you failed to run
Remote Access wizard to configure remote access. If I am off base, please
don't hesitate to let me know.

Based on the error messages in RRASlog.txt, it looks that the system failed
while creating Connection Manager configuration package file,
=================
*** Running IExpress to build the package returned ERROR 80004005
*** ERROR: Cannot delete temp directory CMPC9.tmp
Specifying error location (in CMAK) returned OK
*** CRRASCommit::CommitCMAK returned ERROR 80004005
*** CRRASCommit::CommitEx returned ERROR 80004005
=================

Based on my experience, this issue may occur if:

1. The Clientapps directory is moved to other location.
2. You applied Windows Server 2003 SP1 but SBS SP1.

I suggest we try the following steps to see if we can resolve this issue:

I. This issue will occur if the clientapps directory is pointing to an
invalid location. So, I would like to know if you have moved the Clientapps
directory to other location.

While we can move Clietnapps directory to other location, we need change
the following key to set the new path:

"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\clientsetup"

By default, "ClientAppsRoot"="C:\ClientApps". If you moved the Clientapps
to other folders or partition, please modify it and then reboot the
machine. Then please re-run CEICW wizard and Remote Access wizard to see if
it works.

For more information, you can review the following article:

How to move the client programs folder to another location in Windows Small
Business Server 2003
http://support.microsoft.com/?id=830254

II. If it is not above situation, let us check if you have applied the
whole SBS 2003 sp1 to the server rather than Windows 2003 sp1. This issue
will also occur if you applied Windows Server 2003 SP1 but not the SBS SP1
or if the SBS SP1 did not finish the installation. If that is the case,
please make sure that you downloaded and installed the SBS SP1.

And also you can check the registry key as follows:

On the SBS server, click Start, click Run, type "regedit" (without the
quotation marks) and click OK. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
data of the registry value ServicePackNumber. Is it set to "1"? If not,
then this problem will occur because SBS 2003 SP1 has not been completely
installed. To successfully install SBS 2003 SP1, we must install all five
updates listed below. Additionally, the updates must be installed in the
sequence listed.

Downloading and Installing Windows Small Business Server 2003 Service Pack 1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm

Note: If one or more of the listed components is already installed, you can
skip to the next step.

A. Service Pack 1 for the Windows Server 2003 operating system
B. Windows SharePoint Services 2.0 Service Pack 1
C. Exchange Server 2003 Service Pack 1
E. Windows XP SP2 for Client Deployment
F. Windows Small Business Server 2003 Service Pack 1

After you applied the whole SBS 2003 SP1, please run CEICW and then re-run
remote access wizard to test the issue. What is the result?

Go through the follow KB and Rerun CEICW carefully.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

III. If the issue persists, please help me collect the following
information for analyze:

1. Please open Registry Editor and export all the registry keys under the
node:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer

Then please send the .reg file to me for analyze.

2. Please collect the following log files for analyze:

a. rraslog.txt

b. C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs

3. Please collect the MPS Report for Exchange:

a) Download MPSRPT_Exchange.EXE from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en

b) Double-click the executable file to start the report gathering tool, and
then accept the end-user licensing agreement (EULA). Note Please be patient
while MPS Reports collects data. The tool may appear to stop responding
(hang) because it may take from five to 15 minutes to collect the data.

c)> The tool creates a CAB file named "%COMPUTERNAME%_MPSReports_.CAB" in
the %systemroot%\MPSReports\Setup\Reports\Cab folder. The CAB file contains
the reports that the MPS Reporting Tool generated. If the tool does not
create the CAB file, copy all the files in the
%systemroot%\MPSReport\Setup\Reports folder to a compressed (zipped) file.
Note The %systemroot% folder is the folder where you installed the
operating system. By default, this is the C:\WINDOWS folder.

d) Send me the CAB file or the compressed (zipped) file at:
v-terliu@xxxxxxxxxxxxxx

For more information, please refer to the following article:
818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)
http://support.microsoft.com/?id=8187423

Please compress all files and send to my working mailbox: v-terliu
@microsoft.com

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: Wijnand <Wijnand.2v2kfm@xxxxxxxxxxxxx>
| Subject: Re: Remote Access setup problem
| Date: Fri, 10 Aug 2007 03:43:37 +0530
| Message-ID: <Wijnand.2v2kfm@xxxxxxxxxxxxx>
| Organization: Computer Help - http://forums.techarena.in
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|
|
I have the same problem here But the error is about not being able to
delete temporary files? that doesnt make sense :S
|
| 8/9/2007 11:53 PM
| C:\Program Files\Microsoft Windows Small Business
Server\Networking\RRASWiz\wizrras.dll, version 5.2.2651.0
| Calling CRRASCommit::CommitEx
| Calling CRRASCommit::ValidatePropertyBag
| pdispPPPBag->QueryInterface returned OK
| PropertyBag 2673c8
| Reading property value for enabling Remote Access returned OK
| bRemoteAccess = 1
| Reading property value for VPN returned OK
| bVPN = 1
| Reading property value for RAS returned OK
| bRAS = 0
| Calling CRRASCommit::ValidateVPNProperties
| Reading VPN Server Name returned OK
| VPN Server Name is server.dalmijn.com
| Calling CRRASCommit::ValidateDHCPProperties
| Reading the static pool property returned OK
| Static pool property value is 0
| Reading the DHCP server IP returned OK
| Dhcp server IP is 192.168.1.1
| CRRASCommit::ValidateDHCPProperties returned OK
| CRRASCommit::ValidateVPNProperties returned OK
| CRRASCommit::ValidatePropertyBag returned OK
| pdispPPPBag->QueryInterface returned OK
| Pointer to the property bag 2673c8
| Calling CRRASCommit::CommitRRAS
| Arguments:
| PropertyBag 2673c8
| bRAS 0
| bVPN 1
| Getting the GUID of the private NIC returned OK
| Private NIC Guid is {CBC5FFA1-4812-4901-A9AC-FD00E12C7087}
| Checking whether RRAS is already running returned OK
| RRAS already running
| Stopping RRAS returned OK
| Installing RRAS returned OK
| Dhcp server is not installed or not running on this box
| Reading static pool property returned OK
| Value of static pool property is 0
| Reading Dhcp Server IP returned OK
| Dhcp Server IP is 192.168.1.1
| Enabling DHCP client addressing returned OK
| Adding Dhcp server to Relay Agent returned OK
| Enabling the Relay Agent on private interface returned OK
| Configuring ports returned OK
| Identifying the private NIC for RAS returned OK
| Setting the default authentication methods returned OK
| Disabling NETBIOS for RAS returned OK
| Changing RRAS startup type to automatic returned OK
| Configuring Remote Access Policy returned OK
| Starting RRAS service returned OK
| Saving RRAS method returned OK
| Method is 2
| Where 1 = RAS, 2 = VPN 3 = both
| Saving Dhcp Server IP returned OK
| CRRASCommit::CommitRRAS returned OK
| Calling CRRASCommit::CommitCMAK
| Arguments:
| PropertyBag 2673c8
| bRAS 0
| bVPN 1
| Template file name is sbsvpn
| Reading VPN Server name returned OK
| Reading VPN Server name is server.dalmijn.com
| Created temp directory CMP9.tmp
| Copying required template files to the temp directory returned OK
| Updating CMP template returned OK
| Updating CMS template returned OK
| Updating SED template returned OK
| Creating proxy configuration file returned OK
| *** Running IExpress to build the package returned ERROR 80004005
| *** ERROR: Cannot delete temp directory CMP9.tmp
| Specifying error location (in CMAK) returned OK
| *** CRRASCommit::CommitCMAK returned ERROR 80004005
| *** CRRASCommit::CommitEx returned ERROR 80004005


--
Wijnand
------------------------------------------------------------------------
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View this thread: http://forums.techarena.in/showthread.php?t=83834

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