RE: Windows Mobile 5.0 Sync Problem

Hello Jeff,

Thank you for posting here.

From your post, I understand that when attempting to synchronize your
mobile device with the workstation, following error message was received:

The proxy server you have specified is incompatible with your device.
Specify the correct proxy server in your connection configuration. Support
Code:85010008

If I have misunderstood your concern, please feel free to correct me.

This issue can be caused by an incorrect setting in ActiveSync. Please try
following steps and check if the issue persists:

1. On the workstation, open ActiveSync.
2. Choose Connection Settings from the File menu.
3. Change 'This computer is connected to:' to 'The Internet' from
'Automatic'
4. Click 'OK'.

If the issue persists after performing above steps, I would like to confirm
that is ISA server installed on the server?

We have seen some similar issue reports. The problem occurred because the
ISA firewall client picks up the ActiveSync connection requests and sends
them to the ISA server. Normally, the packages should be transferred to the
desktop computer local. The improper ISA firewall client action causes the
desktop ActiveSync connection issue.

To resolve the problem, please refer to following article:

http://blogs.technet.com/petergal/archive/2006/02/02/418663.aspx

If it does not work, you may also try the steps below:

1. Open ISA Management console. Navigate to Configuration\General. Click
'Define Firewall Client Settings' in the right panel. Click 'Application
Settings' tab.

2. Click 'New'. Input 'wcescomm' in Application box. Select 'Disable' as
key. Input 1 in value box. Click 'OK' to close the dialog box.

3. Refer to Step2, Create entries for 'wcesmgr' and 'repimgr'. With these
entries configured, the ISA firewall client will not pick up the ActiveSync
initiated packages.

4. Click 'OK' to close the dialog box. Apply the settings.

5. Reboot the client computer. Try the ActiveSync again. Will the issue be
resolved?

The root cause of the problem is that the ActiveSync 4.x emulates a network
connection when the device is connected. An 169.x.x.x IP address will be
bound to the network connection. The ISA firewall client treats the IP
address as external type and then picks up the traffic of ActiveSync
program.

If it still does not work, I suggest you try following steps:

Start -> Settings -> Connections Tab -> Double click "connections"
Setup your proxy server under "Set up my proxy server"
Click on advance tab under connections
Click on "Select networks"
Click on "Exceptions"
Added your server's external FQDN.

Additional information:

Deploying Windows Mobile 5.0 with Windows Small Business Server 2003
http://www.microsoft.com/technet/prodtechnol/sbs/2003/deploy/winm5.mspx

I hope the above information is helpful to you. If the issue persists,
please perform following test:

1. If other mobile devices work with your network?
2. If connect the mobile device on another workstation, does the issue
persist?

If you have any concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: "Jeff Teel" <jdteel@RMoveThis sugardog.com>
| Subject: Windows Mobile 5.0 Sync Problem
| Date: Wed, 8 Aug 2007 16:51:30 -0400
| Lines: 17
| X-Priority: 3
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| Newsgroups: microsoft.public.windows.server.sbs
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| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55313
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I have my mobile device ready to sync for the first time while it's
| connected to a workstation. I get an error saying "The proxy server you
| have specified is incompatible with your device. Specify the correct
proxy
| server in your connection configuration. Support Code:85010008". The
| folders that would contain documents have a Synchronized status.
|
| The proxy settings appear to be correct. They are servername:8080, the
same
| as what I have in my workstation browser.
|
| What am I missing?
|
| Thanks
| Jeff
|
|
|
|
|

.

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