Re: remote web workplace can't download active x control

Hello Greg,

Thank you for posting here, and thanks for costas's inputs.

According to your description, I understand that you are prompted to
install Remote Desktop ActiveX control every time when you access RWW, even
if you had installed the ActiveX. If I have misunderstood the problem,
please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. Let's enable the "Do not save encrypted pages to disk" feature in
Internet Explorer on the client and see if this helps:

A. In Internet Explorer, click Internet Options on the Tools menu.

B. Click the Advanced tab. Scroll to the bottom, in the Security section,
click to check the "Do not save encrypted pages to disk" check box.

C. Click OK. Restart IE and have a test.

2. Set the IE security setting and see if this makes a difference:

A. Open Internet Explorer, click Internet Options on the Tools menu.
B. Click the Security tab, select Trusted Sites and click Custom Level.
C. Select Prompt or Enable for Download signed ActiveX controls and
Download unsigned ActiveX controls.
D. Click OK. Restart IE and have a test.

3. Please note that you need to be a local admin to install Active X
controls. I recommend logging in as a local admin, installing the ActiveX
control, and then log in the RWW.

4. The actual file that is downloading is located under the
%systemroot%\Inetpub\Remote directory on the SBS server, and it's called
Msrdp.cab. You may copy the Msrdp.cab from the SBS server to the client
computer, and install it manually.

5. As Costas said, please clear the IE cache and delete IE temporary files
to see if it help.

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Can I success access the SBS Remote Desktop from remote client thru RWW?

2. What's edition of the remote client IE?

3. Try to access the RWW from another remote computer, do you get the same
issue?

4. Do you get the same issue when you access the RWW from internal clients?

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: Greg O <gregorme@xxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: remote web workplace can't download active x control
| Date: Wed, 08 Aug 2007 08:21:13 -0000
| Organization: http://groups.google.com
| Lines: 26
| Message-ID: <1186561273.837615.276290@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <1186482587.596819.68060@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
| <4E70168D-C305-43F8-986E-E0C97F4CC54D@xxxxxxxxxxxxx>
| NNTP-Posting-Host: 220.237.91.230
| Mime-Version: 1.0
| Content-Type: text/plain; charset="us-ascii"
| X-Trace: posting.google.com 1186561275 14886 127.0.0.1 (8 Aug 2007
08:21:15 GMT)
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Wed, 8 Aug 2007 08:21:15 +0000 (UTC)
| In-Reply-To: <4E70168D-C305-43F8-986E-E0C97F4CC54D@xxxxxxxxxxxxx>
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0;
SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506;
InfoPath.1),gzip(gfe),gzip(gfe)
| X-HTTP-Via: 1.1 GW15
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: g12g2000prg.googlegroups.com; posting-host=220.237.91.230;
| posting-account=ps2QrAMAAAA6_jCuRt2JEIpn5Otqf_w0
| Bytes: 2318
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!news-out.
cwix.com!newsfeed.cwix.com!newscon02.news.prodigy.net!prodigy.net!border1.nn
tp.dca.giganews.com!nntp.giganews.com!postnews.google.com!g12g2000prg.google
groups.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55140
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| On Aug 7, 6:00 am, "Costas" <cpstechgr...@xxxxxxxxx> wrote:
| > Usually this issue is solved by adding the site in the 'Trusted Sites'
but
| > since you did that and it didn't help, check to make sure that your
security
| > settings allow downloading ActiveX controls an try clearing the cache
and
| > deleting temporary files
| >
| > Costas
| >
| > "Greg O" <grego...@xxxxxxxxx> wrote in message
| >
| > news:1186482587.596819.68060@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| >
| >
| >
| > > Hello,
| > > On SBS 2003 I can log onto the server remotely with a https web page.
| > > When I get into RWW there is a window where you select server desktops
| > > or client desktops to connect to. I then get on the toolbar a message
| > > to install the active x control. Even if I install it though each time
| > > I click on server desktops it prompts me to install the active x
| > > control again. I placed the site in "trusted sites" but it didn't
help.- Hide quoted text -
| >
| > - Show quoted text -
|
| Ok thanks.
|
|

.

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