RE: remote access SBS 2003 Inop
- From: jwells1964 <jwells1964@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 7 Aug 2007 09:02:06 -0700
I removed and reran RRAS and CEICW, I only get one error and I will send you
a screen shot as well as screen shots of the RRAS window
"Terence Liu [MSFT]" wrote:
Hello James,.
Thank you for kind update.
Since you know the problem is relate to RRAS (Routing and Remote Access
Service), I suggest we try to disable the RRAS and reconfigure all settings
in RRAS to see if we can resolve this issue:
1. Disable RRAS
a. Schedule a network down time.
b. Please open Routing and Remote Access console on SBS thru run command
"rrasmgmt.msc"
c. Right click the SBSname (local), select Disable Routing and Remote
Access console
The step will drop out all settings in RRAS. Then, we have to Rerun the
CEICW to recreate the settings.
2. Go through the follow KB and Rerun CEICW again carefully.
How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us
Detailed steps for your reference:
a. On the SBS 2003 Server open the Server Management console. Go to
Standard Management\To Do List.
b. Click the "Connect to the Internet" link.
c. When navigating to the Firewall page, select "Enable firewall" and click
Next.
d. On the "Services Configuration" page, select all the items and then
click Next.
e. On the "Web Services Configuration" page, make sure "Allow access to the
entire Web site from the Internet" is selected. If you select "Allow access
to only the following Web site services from the Internet", make sure all
item in the list are selected. Click Next.
f. On the "Web Server Certificate" page, choose to create a new Web server
certificate and then type the public FQDN (your public DNS name) that you
will use to access OWA and RWW (for example, if your public FQDN that you
use to access the sites is www.xyz.com, you should type www.xyz.com as the
new certificate name).
g. Go through the remaining steps.
If you still get error when you run the CEICW, please kindly help me
collect some information for further investigation:
1. Please capture screenshots on the error messages and send the pictures
to me at v-terliu@xxxxxxxxxxxxx
2. Please send follow files to my working mailbox: v-terliu@xxxxxxxxxxxxx
for further investigation.
The icwlog.txt file in the "C:\Program Files\Microsoft Windows Small
Business Server\Support" folder.
3. Gather MPS network report:
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
b. Run MPSRPT_NETWORK.exe on the server box.
c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.
d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: remote access SBS 2003 Inop
| thread-index: AcfYSvUg43c7QZPASEOBBP4THRvXgA==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?andlbGxzMTk2NA==?= <jwells1964@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <644752C2-AA86-4C26-8E7D-B37833C6AF4E@xxxxxxxxxxxxx>
<Ltjqwy#1HHA.6140@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: remote access SBS 2003 Inop
| Date: Mon, 6 Aug 2007 09:58:05 -0700
| Lines: 175
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|
| I have all ready ran the email and internet connection wizard several
times
| and it always fails in the network config stage, yet we still have full
| internet access and I am able to connect to the RWW internally. All of
the
| values I have input are correct. I have all ready ran the
MPSRPT_NETWORK.EXE
| and sent it to a
| v-robeli@xxxxxxxxxxxxx
|
| and have not received a response in 6 days, I have run it again and I
will
| send it to you. I know the problem is in the loopback config/ in routing
and
| remote access. I thank you for your time
|
| James Well
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Customer,
| >
| > Thank you for posting here. And thanks for Cris's inputs.
| >
| > First, I'd like let you know that it is normal we cannot start Windows
| > firewall (ICS) service in SBS 2003 with 2 NICs. In SBS 2003 with 2
NICs,
| > the SBS will be used as NAT server of the internal network, the RRAS
will
| > start with the basic firewall. Therefore, we do not need to start the
| > Windows firewall (ICS) service in SBS. This is a by-design behavior.
| >
| > Meanwhile, I suggest you rerun the CEICW thru the following KB:
| >
| > Go through the follow KB and Rerun CEICW again carefully.
| >
| > How to configure Internet access in Windows Small Business Server 2003
| > http://support.microsoft.com/kb/825763/en-us
| >
| > Detailed steps for your reference:
| >
| > a. On the SBS 2003 Server open the Server Management console. Go to
| > Standard Management\To Do List.
| >
| > b. Click the "Connect to the Internet" link.
| >
| > c. When navigating to the Firewall page, select "Enable firewall" and
click
| > Next.
| >
| > d. On the "Services Configuration" page, select all the items and then
| > click Next.
| >
| > e. On the "Web Services Configuration" page, make sure "Allow access to
the
| > entire Web site from the Internet" is selected. If you select "Allow
access
| > to only the following Web site services from the Internet", make sure
all
| > item in the list are selected. Click Next.
| >
| > f. On the "Web Server Certificate" page, choose to create a new Web
server
| > certificate and then type the public FQDN (your public DNS name) that
you
| > will use to access OWA and RWW (for example, if your public FQDN that
you
| > use to access the sites is www.xyz.com, you should type www.xyz.com as
the
| > new certificate name).
| >
| > g. Go through the remaining steps.
| >
| > Then, try to access the RWW from external thru
https://www.xyz.com/remote.
| >
| > Before we go any further, please let me know the following information
so
| > that we can understand your situation more clearly.
| >
| > 1. What's is your main concern of this SBS?
| >
| > 2. What do you mean by "EAICW"? What do you mean by "RRW"?
| >
| > 3. What do you mean by "my ISP can only see the first NIC and can't see
| > beyond that"? What do you exactly mean by "see"?
| >
| > 4. What do you mean by "Inop"?
| >
| > 5. Please capture screenshots on the error messages and send the
pictures
| > to me at v-terliu@xxxxxxxxxxxxx
| >
| > 6. Gather MPS network report:
| >
| > a. Download MPSrepot_network from
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > b. Run MPSRPT_NETWORK.exe on the server box.
| >
| > c. The tool will automatically collect the information. This procedure
will
| > take 10~15 minutes.
| >
| > d. Open Windows Explorer, navigate to the folder:
| > %SystemRoot%\MPSReports\Network\Reports\Cab\
| >
| > e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
| >
| > I appreciate your time and look forward to hearing from you.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
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- From: jwells1964
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