RE: Problems connecting to desktops through RWW
- From: v-mzhuan@xxxxxxxxxxxxxxxxxxxx (Manfred Zhuang [MSFT])
- Date: Tue, 07 Aug 2007 11:49:27 GMT
Hello Patrick,
Thank you for your reply.
I have checked the files you sent and I don't find any error in the log
files.
Based on current situation, we may need more time to narrow down the cause.
Your patience and cooperation will be appreciated.
I understand that you will try clean boot soon.
Please let me know the result at your earliest convenience.
Please also try following steps and let me know the result:
1. If you try to connect to the client workstations from RWW, does the
issue occur?
2. Please try to ping your SBS server's name on the SBS server. Does it
resolve to the correct IP address?
In addition, I would like to gather more information:
1. Have you tried re-running CEICW?
2. Would you please let me know the detailed information of the network
topology?
3. Is there any firewall or antivirus software installed on the servers?
4. Send me the port information:
A: Download Portqry command line tool from:
http://www.microsoft.com/downloads/details.aspx?FamilyID=89811747-c74b-4638-
a2d5-ac828bdc6983&DisplayLang=en
B: Install it on the SBS server box.
C: Start-->Run-->cmd, in the command prompt, input the following commands:
cd \portqryv2 (This is the default install path)
portqry -local > c:\port1.txt
D: Send the txt file to my mailbox v-mzhuan@xxxxxxxxxxxxx
Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.
Best regards,
Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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Microsoft engineers can only focus on one issue per thread. Although we
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Problems connecting to desktops through RWW
| thread-index: AcfYURhsb3kKXP2CQBO7h4p+9ob1ZQ==
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<Qk06MaB2HHA.5204@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Problems connecting to desktops through RWW
| Date: Mon, 6 Aug 2007 10:42:01 -0700
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|
| Manfred,
| Thank you so much for your detailed response. I will have to schedule the
| downtime for the reboot in the clean boot environment. I may be able to
do
| that Wednesday night with some other scheduled maintenance. Thanks again
for
| the help.
|
| To answer the questions you posed.
| 1. We do have a hardware firewall. It is a Sonicwall TZ170 Standard. I
have
| port 4125 opened but there is no way to â??directâ?? it to the server.
Iâ??m
| assuming at this point that if something comes in on that port that it
will
| find the server.
| 2. I donâ??t believe we have ISA running on the server. This is my first
| experience using SBS so I canâ??t be sure. It looks different than a W2K3
| server with ISA running on it. I knew how to open a port in the
â??regularâ?? ISA
| but I havenâ??t figured it out yet on the SBS version. It may be that ISA
isnâ??t
| installed and Iâ??ve been banging my head on that for a while.
|
| 1. The issue happens both internally and externally. My thought is to
first
| get internally working before adding the variables of the external
network.
| a. I can connect to the server via Remote Desktop internally with both my
| login and the administrator login
| b. I receive the same error in RWW under the Administrator account.
| 2. I have the same behavior when Iâ??m on the server console logged in as
the
| administrator.
| 3. I have e-mailed you two cab files.
|
| --
| Patrick Kneeland
| Systems Administrator
|
|
| "Manfred Zhuang [MSFT]" wrote:
|
| > Hello Patrick,
| >
| > Thank you for posting here.
| >
| > From your post, I understand that when attempting to connect to the
servers
| > via RWW, following error message was received:
| >
| > VBScript: Remote Desktop Disconnected
| > The client could not connect to the remote computer. Remote connections
| > might not be enabled or the computer might be to busy to accept new
| > connections. It is also possible that network problems are preventing
your
| > connection.
| >
| > If I have misunderstood your concern, please feel free to correct me.
| >
| > This issue can be caused by several factors. I suggest you try
following
| > steps and check if it works:
| >
| > Step 1: Re-running CEICW on SBS server:
| > =============================
| > Let's re-run CEICW to reset the network configuration. Please refer to
| > following article to do this.
| >
| > How to configure Internet access in Windows Small Business Server 2003
| > http://support.microsoft.com/kb/825763/en-us
| >
| > Step 2: Prepare a Clean Boot environment on the problematic servers.
| > =================
| > 1. Click Start and Click Run, and in the "Open" line, type in
"MSCONFIG"
| > (without the quotation marks) and click OK.
| > 2. Under the Service tab, check "Hide All Microsoft Services", and then
| > click "Disable All" button. In this way, we can disable all the
services
| > which belong to third-party programs.
| > 3. Under the Startup tab, click "Disable All" button.
| >
| > 4. Click OK.
| > 5. Choose Yes to restart the computer.
| > 6. Check "Don't show this message or launch the system configuration
| > utility when Windows starts".
| > 7. Please check if the issue persists.
| >
| > NOTE: We can check on Normal Startup in the General tab to roll back to
| > Normal Mode after we get this issue resolved.
| >
| > If the issue persists, let's move on:
| >
| > 1. If you have hardware firewall in front of your SBS server, please
make
| > sure you have forward TCP port 4125 inbound to SBS server.
| >
| > 2. If you have installed ISA on SBS server, please make sure you have
the
| > port 4125 inbound enabled.
| >
| > 828053 ISA Server prevents connection to a remote desktop when you
connect
| > http://support.microsoft.com/?id=828053
| >
| > I hope the above information is helpful. However, if the issue
persists,
| > please gather following information for me:
| >
| > 1. From an internal client workstation, try to use RDP to connect to
the
| > servers, is there any issue? Does this issue happen with administrator
| > account?
| >
| > 2. Does the issue happen both internally and externally? Does this
issue
| > happen if access RWW on the SBS server itself?
| >
| > 3. Please download the MPS Report tool from the following link and run
it
| > on both the SBS server and the problematic client workstations, then
send
| > the generated CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for further
| > investigation so that we can find what the root cause is:
| >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > For your information:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
| > 88B7-F9C79B7306C0&displaylang=en
| >
| > Please try the above steps at your earliest convenience. If you have
any
| > concern, please feel free to let me know.
| >
| > Best regards,
| >
| > Manfred Zhuang(MSFT)
| > Microsoft Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
|
.
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- From: Manfred Zhuang [MSFT]
- RE: Problems connecting to desktops through RWW
- From: Bigfoot
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