RE: Problems connecting to desktops through RWW

Manfred,
Thank you so much for your detailed response. I will have to schedule the
downtime for the reboot in the clean boot environment. I may be able to do
that Wednesday night with some other scheduled maintenance. Thanks again for
the help.

To answer the questions you posed.
1. We do have a hardware firewall. It is a Sonicwall TZ170 Standard. I have
port 4125 opened but there is no way to “direct” it to the server. I’m
assuming at this point that if something comes in on that port that it will
find the server.
2. I don’t believe we have ISA running on the server. This is my first
experience using SBS so I can’t be sure. It looks different than a W2K3
server with ISA running on it. I knew how to open a port in the “regular” ISA
but I haven’t figured it out yet on the SBS version. It may be that ISA isn’t
installed and I’ve been banging my head on that for a while.

1. The issue happens both internally and externally. My thought is to first
get internally working before adding the variables of the external network.
a. I can connect to the server via Remote Desktop internally with both my
login and the administrator login
b. I receive the same error in RWW under the Administrator account.
2. I have the same behavior when I’m on the server console logged in as the
administrator.
3. I have e-mailed you two cab files.

--
Patrick Kneeland
Systems Administrator


"Manfred Zhuang [MSFT]" wrote:

Hello Patrick,

Thank you for posting here.

From your post, I understand that when attempting to connect to the servers
via RWW, following error message was received:

VBScript: Remote Desktop Disconnected
The client could not connect to the remote computer. Remote connections
might not be enabled or the computer might be to busy to accept new
connections. It is also possible that network problems are preventing your
connection.

If I have misunderstood your concern, please feel free to correct me.

This issue can be caused by several factors. I suggest you try following
steps and check if it works:

Step 1: Re-running CEICW on SBS server:
=============================
Let's re-run CEICW to reset the network configuration. Please refer to
following article to do this.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

Step 2: Prepare a Clean Boot environment on the problematic servers.
=================
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
(without the quotation marks) and click OK.
2. Under the Service tab, check "Hide All Microsoft Services", and then
click "Disable All" button. In this way, we can disable all the services
which belong to third-party programs.
3. Under the Startup tab, click "Disable All" button.

4. Click OK.
5. Choose Yes to restart the computer.
6. Check "Don't show this message or launch the system configuration
utility when Windows starts".
7. Please check if the issue persists.

NOTE: We can check on Normal Startup in the General tab to roll back to
Normal Mode after we get this issue resolved.

If the issue persists, let's move on:

1. If you have hardware firewall in front of your SBS server, please make
sure you have forward TCP port 4125 inbound to SBS server.

2. If you have installed ISA on SBS server, please make sure you have the
port 4125 inbound enabled.

828053 ISA Server prevents connection to a remote desktop when you connect
http://support.microsoft.com/?id=828053

I hope the above information is helpful. However, if the issue persists,
please gather following information for me:

1. From an internal client workstation, try to use RDP to connect to the
servers, is there any issue? Does this issue happen with administrator
account?

2. Does the issue happen both internally and externally? Does this issue
happen if access RWW on the SBS server itself?

3. Please download the MPS Report tool from the following link and run it
on both the SBS server and the problematic client workstations, then send
the generated CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for further
investigation so that we can find what the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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