RE: Help... Event ID: 13042 "Self Update Not Working"

Robert,

1. Is WSUS downloading files fine?

YES

2. Can the clients and servers install updates successfully?

Not sure yet. Just approved some updates from WSUS. I'll let you know if
they download and prompt for install.

2. Under System Tools, click Local Users and Groups, and then click Users.

System Tools is not availble. This is SBS 2003 Premium. All user
adds/changes are handled using the wizard. Is this Local User and Group
option disabled in SBS?

3. Right-click IUSR_ComputerName, and then click Set Password.

Don't see this user in the users list. I do see it in IIS though. Must be
hidden.

How to proceed?
--
Thanks,
Bill V
SBS ROCKS!
http://www.adelphiaseafood.com
http://sbsbill.blogspot.com/


"Robert Li [MSFT]" wrote:

Hi Bill,

Thanks for your reply.

I researched the logs and found that there is only 13042 in the logs. Based
on my experience, there should be 12052, 12042, 12022, 12032, 12012 events
as well. It looks like WSUS is functioning fine and downloading.

Please let me know the following:

1. Is WSUS downloading files fine?
2. Can the clients and servers install updates successfully?

Please also try the following:

Step 1: This issue may occur if the passwords for the IWAM_ComputerName
account or for the IUSR_ComputerName account are not synchronized with the
Microsoft Internet Information Services (IIS) metabase and with the local
accounts directory.

To resolve this issue, reset the passwords for the IUSR and the IWAM
accounts so that they are the same in both the Internet Information
Services (IIS) metabase and in the local accounts directory.

To do this, follow these steps:

1. Click Start, point to Programs, point to Administrative Tools, and then
click Computer Management.
2. Under System Tools, click Local Users and Groups, and then click Users.
3. Right-click IUSR_ComputerName, and then click Set Password.
4. Click Proceed.
5. Type the password in the New password box and in the Confirm password
box, and then click OK.
6. Right-click IWAM_ComputerName, and then click Set Password.
7. Click Proceed.
8. Type the password in the New password box and in the Confirm password
box, and then click OK.
9. Quit Computer Management.
10. Click Start, and then click Run.
11. In the Open box, type cmd and then click OK.
12. Type cd drive:\inetpub\adminscripts, where drive is the drive where
Windows is installed, and then press ENTER.
13. To reset the password for the IUSR_ComputerName account, type the
following command (where password is the password that you set in step 5),
and then press ENTER:
cscript.exe adsutil.vbs set w3svc/anonymoususerpass "password"
14. To reset the password for the IWAM_ComputerName account, type the
following command (where password is the password that you set in step 8),
and then press ENTER:
cscript.exe adsutil.vbs set w3svc/wamuserpass "password"
15. Update the starting identity of all IIS COM+ application packages by
typing the following at the command prompt:
cscript.exe synciwam.vbs -v

Note You may need to restart IIS for all changes to take effect. To restart
IIS, click Start, click Run, type iisreset, and then click OK.

Step 2: Please make a clean boot to make sure the problem is not caused
third party software:

1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

Hope this helps.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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<Subject: RE: Help... Event ID: 13042 "Self Update Not Working"
<Date: Thu, 2 Aug 2007 06:16:06 -0700
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<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Robert,
<
<The file has been sent.
<--
<Thanks,
<Bill V
<SBS ROCKS!
<http://www.adelphiaseafood.com
<http://sbsbill.blogspot.com/
<
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Bill,
<>
<> Please click the following link to upload to log:
<>
<>
https://sftus.one.microsoft.com/choosetransfer.aspx?key=68698666-bb2a-4e1a-8
<> 8cb-e370a3069b40
<>
<> Password: $YP][y1[s2EuvH4H
<>
<> I am looking forward to hear from you.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: Help... Event ID: 13042 "Self Update Not Working"
<> <thread-index: AcfU/7vOZq5f4b3nQqqw/R5QPrN5+A==
<> <X-WBNR-Posting-Host: 207.46.19.168
<> <From: =?Utf-8?B?QmlsbCBWb2dlbA==?= <BillVogel@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <References: <B6419717-C7AB-46BB-B17B-B41792704233@xxxxxxxxxxxxx>
<> <PyFwPS20HHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<> <C747491D-1A60-4087-9213-99C7C0A50116@xxxxxxxxxxxxx>
<> <BAUcKoC1HHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<> <90DEB46C-C2DC-4AB4-B2AC-8B0E00DF911D@xxxxxxxxxxxxx>
<> <TqhyCjK1HHA.5836@xxxxxxxxxxxxxxxxxxxxxx>
<> <Subject: RE: Help... Event ID: 13042 "Self Update Not Working"
<> <Date: Thu, 2 Aug 2007 05:22:03 -0700
<> <Lines: 314
<> <Message-ID: <CD81EDF7-B199-4F47-A5E2-2F1966CCB695@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:53943
<> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Robert,
<> <
<> <Maybe you didn't receive it since the file is 5MB. I'm sending it
again.
<> <I'll also send it as .zip.
<> <--
<> <Thanks,
<> <Bill V
<> <SBS ROCKS!
<> <http://www.adelphiaseafood.com
<> <http://sbsbill.blogspot.com/
<> <
<> <
<> <"Robert Li [MSFT]" wrote:
<> <
<> <> Hi Bill,
<> <>
<> <> I didn't get the MPS Report by now.
<> <>
<> <> Please send to info to v-robeli@xxxxxxxxxxxxx with subject:
<> <> 40038936-Help... Event ID: 13042 "Self Update Not Working"
<> <>
<> <> I am looking forward to hear from you.
<> <>
<> <> If you need further assistance, please don't hesitate to let me know.
<> <>
<> <>
<> <> Best regards,
<> <>
<> <> Robert Li(MSFT)
<> <>
<> <> Microsoft CSS Online Newsgroup Support
<> <>
<> <> Get Secure! - www.microsoft.com/security
<> <>
<> <> =====================================================
<> <>
<> <> This newsgroup only focuses on SBS technical issues. If you have
issues
<> <> regarding other Microsoft products, you'd better post in the
<> corresponding
<> <> newsgroups so that they can be resolved in an efficient and timely
<> manner.
<> <> You can locate the newsgroup here:
<> <> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<> <>
<> <> When opening a new thread via the web interface, we recommend you
check
<> the
<> <> "Notify me of replies" box to receive e-mail notifications when there
<> are
<> <> any updates in your thread. When responding to posts via your
<> newsreader,
<> <> please "Reply to Group" so that others may learn and benefit from
your
<> <> issue.
<> <>
<> <> Microsoft engineers can only focus on one issue per thread. Although
we
.

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