RE: SBS 2003 and Service Pack 2 - Issues with Exchange OMA

Tech-Archive recommends: Fix windows errors by optimizing your registry

Hi Robert,

I have installed the hotfix but the problem still persists, unless you can
think of anything else I can try, I will need to actively follow it up with
Trend.

Regards
Wayne


"Robert Li [MSFT]" wrote:

Hi Wayne,

Please call CSS to get that hotfix.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.

http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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Microsoft engineers can only focus on one issue per thread. Although we
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
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<thread-index: AcfU+vw3z7UVV1bGSHabsB3ylKg83A==
<X-WBNR-Posting-Host: 207.46.19.197
<From: =?Utf-8?B?V2F5bmU=?= <Wayne@xxxxxxxxxxxxxxxxxxxxxxxxx>
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<Subject: RE: SBS 2003 and Service Pack 2 - Issues with Exchange OMA
<Date: Thu, 2 Aug 2007 04:48:04 -0700
<Lines: 310
<Message-ID: <E4DC99FC-F862-4C8D-AF87-7484D37A807B@xxxxxxxxxxxxx>
<MIME-Version: 1.0
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<NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hi Robert,
<
<Is it possible for someone to send me the hotfix via email? It seems MS
<charges quite a lot just to contact them and get non-public hotfixes.
<
<Regards,
<Wayne Lee
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Wayne,
<>
<> Thanks for your reply.
<>
<> After you disabled Trend Micro ScanMail Master services, WM5 users can
sync
<> in and start receiving emails again. I am not sure if all items
including
<> calendars are synchronized. If that's true, the problem is caused by
Trend
<> Micro ScanMail, please contact the software manufacture for more help.
<> Thanks for your understanding.
<>
<> For hotfix 894065, that cannot be downloaded from Microsoft Website
public,
<> you need to call CSS to got the hotfix.
<>
<> Help this helps.
<>
<> If you need further assistance, please don't hesitate to let me know
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: SBS 2003 and Service Pack 2 - Issues with Exchange OMA
<> <thread-index: AcfUU1p6+HXn5grXTrGr00g9JM1iNQ==
<> <X-WBNR-Posting-Host: 207.46.19.168
<> <From: =?Utf-8?B?V2F5bmU=?= <Wayne@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <References: <712DD22F-401D-4642-9154-7CC11B69EC04@xxxxxxxxxxxxx>
<> <fyuPcAdzHHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<> <56DF1F42-5607-4A5D-A964-690167A50142@xxxxxxxxxxxxx>
<> <mXhvXrrzHHA.4844@xxxxxxxxxxxxxxxxxxxxxx>
<> <5EEAA2A4-C009-40E7-BC0C-C6FF053943F5@xxxxxxxxxxxxx>
<> <OXIZYEq0HHA.5836@xxxxxxxxxxxxxxxxxxxxxx>
<> <9C2DB18A-42AB-44EB-8129-8530E0BE903A@xxxxxxxxxxxxx>
<> <lFVZbOD1HHA.4844@xxxxxxxxxxxxxxxxxxxxxx>
<> <E846C93B-E9D6-4154-BD7A-BEF1FDEDC8AF@xxxxxxxxxxxxx>
<> <Subject: RE: SBS 2003 and Service Pack 2 - Issues with Exchange OMA
<> <Date: Wed, 1 Aug 2007 08:48:06 -0700
<> <Lines: 316
<> <Message-ID: <71E23964-2C27-4160-AB29-1E97EBE480C6@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:53756
<> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Hi Robert,
<> <
<> <The reg key changes did not help, however I have noticed that the WM5
<> users
<> <can still send (but not receive) new email items via server activesync.
<> <
<> <This sounds a bit like the problem described in this KB article:
<> <
<> <http://support.microsoft.com/kb/894065
<> <
<> <Is there somewhere I can download the hotfix mentioned in the article?
<> <
<> <Regards
<> <Wayne
<> <
<> <"Wayne" wrote:
<> <
<> <> Hi Robert,
<> <>
<> <> Thank you for your reply - what you have mentioned about anti-virus
<> seems to
<> <> be leading me to the source of the problem.
<> <>
<> <> We have Trend Micro ScanMail 8 for Exchange Server installed, after
<> reading
<> <> your post I have tried disabling the Trend Micro ScanMail Master
<> services,
<> <> after which WM5 users can sync in and start receving emails again -
BUT
<> at
<> <> the cost of seeing an significant increase in spam that go to the
users
<> <> inboxes.
<> <>
<> <> I have checked the reg keys you mentioned in your post below - on my
<> server
<> <> the "ProactiveScanning" key is already set to 1. But I have noticed
the
<> MS
<> <> article you linked also mentioned I should enable
"BackgroundScanning" -
<> <> which is currently set to 0 on my server.
<> <>
<> <> As a test, I will set "BackgroundScanning" to 1, and then start the
<> ScanMail
<> <> 8 Master service, and see if the problem presists.
<> <>
<> <> I have to add that we have ScanMail running for over a year now with
no
<> <> problem on ActiveSync on Windows Mobile - the problem seems to
appeared
<> after
<> <> I installed Win2K3 SP2, and presisted after I have reverted back to
SP1.
<> <>
<> <> Thank you for your help, I will report back with the result.
<> <>
<> <> Regards
<> <> Wayne
<> <>
<> <>
<> <>
<> <>
<> <> "Robert Li [MSFT]" wrote:
<> <>
<> <> > Hi,
<> <> >
<> <> > Thanks for your reply.
<> <> >
<> <> > This behavior is a result of how EAS requested messages are scanned
by
<> the
<> <> > antivirus before the store can release the message back to the
mobile
<> <> > client. This
<> <> > behavior is documented in the following article:
<> <> >
<> <> > 827615 Server ActiveSync does not download all items during a
<> <> > synchronization session
<> <> > http://support.microsoft.com/default.aspx?scid=kb;EN-US;827615
<> <> >
<> <> > To resolve the issue, set the following registry keys on the
Exchange
<> <> > server where the affected user mailboxes are homed:
<> <> >
<> <> >
<>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan\
<> <> > ProactiveScanning
<> <> >
<> <> > From 0 to 1
<> <> >
<> <> >
<>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan\
<> <> > ReloadNow
<> <> >
<> <> > From 0 to 1
<> <> >
<> <> > NOTE: The second key (ReloadNow) instructs the Exchange store
process
<> to
<> <> > load the registry values for VirusScan after a few minutes which
<> eliminates
<> <> > the need for the store service to be restarted for the first
registry
<> key
.

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