RE: SBS 2003 and Service Pack 2 - Issues with Exchange OMA

Hi Wayne,

Please call CSS to get that hotfix.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.

http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<Thread-Topic: SBS 2003 and Service Pack 2 - Issues with Exchange OMA
<thread-index: AcfU+vw3z7UVV1bGSHabsB3ylKg83A==
<X-WBNR-Posting-Host: 207.46.19.197
<From: =?Utf-8?B?V2F5bmU=?= <Wayne@xxxxxxxxxxxxxxxxxxxxxxxxx>
<References: <712DD22F-401D-4642-9154-7CC11B69EC04@xxxxxxxxxxxxx>
<fyuPcAdzHHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<56DF1F42-5607-4A5D-A964-690167A50142@xxxxxxxxxxxxx>
<mXhvXrrzHHA.4844@xxxxxxxxxxxxxxxxxxxxxx>
<5EEAA2A4-C009-40E7-BC0C-C6FF053943F5@xxxxxxxxxxxxx>
<OXIZYEq0HHA.5836@xxxxxxxxxxxxxxxxxxxxxx>
<9C2DB18A-42AB-44EB-8129-8530E0BE903A@xxxxxxxxxxxxx>
<lFVZbOD1HHA.4844@xxxxxxxxxxxxxxxxxxxxxx>
<E846C93B-E9D6-4154-BD7A-BEF1FDEDC8AF@xxxxxxxxxxxxx>
<71E23964-2C27-4160-AB29-1E97EBE480C6@xxxxxxxxxxxxx>
<Yqm1LgP1HHA.5836@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: RE: SBS 2003 and Service Pack 2 - Issues with Exchange OMA
<Date: Thu, 2 Aug 2007 04:48:04 -0700
<Lines: 310
<Message-ID: <E4DC99FC-F862-4C8D-AF87-7484D37A807B@xxxxxxxxxxxxx>
<MIME-Version: 1.0
<Content-Type: text/plain;
< charset="Utf-8"
<Content-Transfer-Encoding: 7bit
<X-Newsreader: Microsoft CDO for Windows 2000
<Content-Class: urn:content-classes:message
<Importance: normal
<Priority: normal
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
<Newsgroups: microsoft.public.windows.server.sbs
<Path: TK2MSFTNGHUB02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:53940
<NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hi Robert,
<
<Is it possible for someone to send me the hotfix via email? It seems MS
<charges quite a lot just to contact them and get non-public hotfixes.
<
<Regards,
<Wayne Lee
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Wayne,
<>
<> Thanks for your reply.
<>
<> After you disabled Trend Micro ScanMail Master services, WM5 users can
sync
<> in and start receiving emails again. I am not sure if all items
including
<> calendars are synchronized. If that's true, the problem is caused by
Trend
<> Micro ScanMail, please contact the software manufacture for more help.
<> Thanks for your understanding.
<>
<> For hotfix 894065, that cannot be downloaded from Microsoft Website
public,
<> you need to call CSS to got the hotfix.
<>
<> Help this helps.
<>
<> If you need further assistance, please don't hesitate to let me know
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: SBS 2003 and Service Pack 2 - Issues with Exchange OMA
<> <thread-index: AcfUU1p6+HXn5grXTrGr00g9JM1iNQ==
<> <X-WBNR-Posting-Host: 207.46.19.168
<> <From: =?Utf-8?B?V2F5bmU=?= <Wayne@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <References: <712DD22F-401D-4642-9154-7CC11B69EC04@xxxxxxxxxxxxx>
<> <fyuPcAdzHHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<> <56DF1F42-5607-4A5D-A964-690167A50142@xxxxxxxxxxxxx>
<> <mXhvXrrzHHA.4844@xxxxxxxxxxxxxxxxxxxxxx>
<> <5EEAA2A4-C009-40E7-BC0C-C6FF053943F5@xxxxxxxxxxxxx>
<> <OXIZYEq0HHA.5836@xxxxxxxxxxxxxxxxxxxxxx>
<> <9C2DB18A-42AB-44EB-8129-8530E0BE903A@xxxxxxxxxxxxx>
<> <lFVZbOD1HHA.4844@xxxxxxxxxxxxxxxxxxxxxx>
<> <E846C93B-E9D6-4154-BD7A-BEF1FDEDC8AF@xxxxxxxxxxxxx>
<> <Subject: RE: SBS 2003 and Service Pack 2 - Issues with Exchange OMA
<> <Date: Wed, 1 Aug 2007 08:48:06 -0700
<> <Lines: 316
<> <Message-ID: <71E23964-2C27-4160-AB29-1E97EBE480C6@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:53756
<> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Hi Robert,
<> <
<> <The reg key changes did not help, however I have noticed that the WM5
<> users
<> <can still send (but not receive) new email items via server activesync.
<> <
<> <This sounds a bit like the problem described in this KB article:
<> <
<> <http://support.microsoft.com/kb/894065
<> <
<> <Is there somewhere I can download the hotfix mentioned in the article?
<> <
<> <Regards
<> <Wayne
<> <
<> <"Wayne" wrote:
<> <
<> <> Hi Robert,
<> <>
<> <> Thank you for your reply - what you have mentioned about anti-virus
<> seems to
<> <> be leading me to the source of the problem.
<> <>
<> <> We have Trend Micro ScanMail 8 for Exchange Server installed, after
<> reading
<> <> your post I have tried disabling the Trend Micro ScanMail Master
<> services,
<> <> after which WM5 users can sync in and start receving emails again -
BUT
<> at
<> <> the cost of seeing an significant increase in spam that go to the
users
<> <> inboxes.
<> <>
<> <> I have checked the reg keys you mentioned in your post below - on my
<> server
<> <> the "ProactiveScanning" key is already set to 1. But I have noticed
the
<> MS
<> <> article you linked also mentioned I should enable
"BackgroundScanning" -
<> <> which is currently set to 0 on my server.
<> <>
<> <> As a test, I will set "BackgroundScanning" to 1, and then start the
<> ScanMail
<> <> 8 Master service, and see if the problem presists.
<> <>
<> <> I have to add that we have ScanMail running for over a year now with
no
<> <> problem on ActiveSync on Windows Mobile - the problem seems to
appeared
<> after
<> <> I installed Win2K3 SP2, and presisted after I have reverted back to
SP1.
<> <>
<> <> Thank you for your help, I will report back with the result.
<> <>
<> <> Regards
<> <> Wayne
<> <>
<> <>
<> <>
<> <>
<> <> "Robert Li [MSFT]" wrote:
<> <>
<> <> > Hi,
<> <> >
<> <> > Thanks for your reply.
<> <> >
<> <> > This behavior is a result of how EAS requested messages are scanned
by
<> the
<> <> > antivirus before the store can release the message back to the
mobile
<> <> > client. This
<> <> > behavior is documented in the following article:
<> <> >
<> <> > 827615 Server ActiveSync does not download all items during a
<> <> > synchronization session
<> <> > http://support.microsoft.com/default.aspx?scid=kb;EN-US;827615
<> <> >
<> <> > To resolve the issue, set the following registry keys on the
Exchange
<> <> > server where the affected user mailboxes are homed:
<> <> >
<> <> >
<>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan\
<> <> > ProactiveScanning
<> <> >
<> <> > From 0 to 1
<> <> >
<> <> >
<>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan\
<> <> > ReloadNow
<> <> >
<> <> > From 0 to 1
<> <> >
<> <> > NOTE: The second key (ReloadNow) instructs the Exchange store
process
<> to
<> <> > load the registry values for VirusScan after a few minutes which
<> eliminates
<> <> > the need for the store service to be restarted for the first
registry
<> key
<> <> > to take affect.
<> <> >
<> <> > I am looking forward to hear from you.
<> <> >
<> <> > If you need further assistance, please don't hesitate to let me
know.
<> <> >
<> <> > Best regards,
<> <> >
<> <> > Robert Li(MSFT)
<> <> >
<> <> > Microsoft CSS Online Newsgroup Support
<> <> >
<> <> > Get Secure! - www.microsoft.com/security
<> <> >
<> <> > =====================================================
<> <> >
<> <> > This newsgroup only focuses on SBS technical issues. If you have
<> issues
<> <> > regarding other Microsoft products, you'd better post in the
<> corresponding
<> <> > newsgroups so that they can be resolved in an efficient and timely
<> manner.
<> <> > You can locate the newsgroup here:
<> <> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<> <> >
<> <> > When opening a new thread via the web interface, we recommend you
<> check the
<> <> > "Notify me of replies" box to receive e-mail notifications when
there
<> are
<> <> > any updates in your thread. When responding to posts via your
<> newsreader,
<> <> > please "Reply to Group" so that others may learn and benefit from
your
<> <> > issue.
<> <> >
<> <> > Microsoft engineers can only focus on one issue per thread.
Although
<> we
<> <> > provide other information for your reference, we recommend you post
<> <> > different incidents in different threads to keep the thread clean.
In
<> doing
<> <> > so, it will ensure your issues are resolved in a timely manner.
<> <> >
<> <> > For urgent issues, you may want to contact Microsoft CSS directly.
<> Please
<> <> > check http://support.microsoft.com for regional support phone
numbers.
<> <> >
<> <> > Any input or comments in this thread are highly appreciated.
<> <> >
<> <> > =====================================================
<> <> >
<> <> > This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<> <> >
<> <> > --------------------
<> <> > <Thread-Topic: SBS 2003 and Service Pack 2 - Issues with Exchange
OMA
<> <> > <thread-index: AcfTf9oG+6M3GVw6ScaLO6FpkMg62A==
<> <> > <X-WBNR-Posting-Host: 207.46.193.207
<> <> > <From: =?Utf-8?B?V2F5bmU=?= <Wayne@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <> > <References: <712DD22F-401D-4642-9154-7CC11B69EC04@xxxxxxxxxxxxx>
<> <> > <fyuPcAdzHHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<> <> > <56DF1F42-5607-4A5D-A964-690167A50142@xxxxxxxxxxxxx>
<> <> > <mXhvXrrzHHA.4844@xxxxxxxxxxxxxxxxxxxxxx>
<> <> > <5EEAA2A4-C009-40E7-BC0C-C6FF053943F5@xxxxxxxxxxxxx>
<> <> > <OXIZYEq0HHA.5836@xxxxxxxxxxxxxxxxxxxxxx>
<> <> > <Subject: RE: SBS 2003 and Service Pack 2 - Issues with Exchange OMA
<> <> > <Date: Tue, 31 Jul 2007 07:34:07 -0700
<> <> > <Lines: 320
<> <> > <Message-ID: <9C2DB18A-42AB-44EB-8129-8530E0BE903A@xxxxxxxxxxxxx>
<> <> > <MIME-Version: 1.0
<> <> > <Content-Type: text/plain;
<> <> > < charset="Utf-8"
<> <> > <Content-Transfer-Encoding: 7bit
<> <> > <X-Newsreader: Microsoft CDO for Windows 2000
<> <> > <Content-Class: urn:content-classes:message
<> <> > <Importance: normal
<> <> > <Priority: normal
<> <> > <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
<> <> > <Newsgroups: microsoft.public.windows.server.sbs
<> <> > <Path: TK2MSFTNGHUB02.phx.gbl
<> <> > <Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:53519
<> <> > <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> <> > <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <> > <
<> <> > <Hi Robert,
<> <> > <
<> <> > <I have tried your suggestion (deleting exchange related Virtual
<> <> > directories
<> <> > <and rebuilding them) , after that I got a 0x85010004 error code on
<> the WM5
<> <> > <phones, but I fixed that by re-running CEICW, and I had to select
<> "Grant
<> <> > <Access" in the IP address restriction for the exchange related
<> virtual
<> <> > <directories in the IIS Manager.
<> <> > <
<> <> > <But we are still having the same problem of ActiveSync doesn't
<> retrieve
<> <> > <mails - we did noticed that if an Outlook client is opened on a
<> desktop
<> <> > for a
<> <> > <user, after the mail is downloaded to Outlook, then activesync on
WM5
<> can
<> <> > <retieve that mail item, but if a user has no Outlook client opened
on
<> a PC
<> <> > <then no new mail items will be retrieved.
<> <> > <
<> <> > <Regards
<> <> > <Wayne Lee
<> <> > <
<> <> > <
<> <> > <"Robert Li [MSFT]" wrote:
<> <> > <
<> <> > <> Hi Wayne,
<> <> > <>
<> <> > <> Please arrange your time to try my suggestions.
<> <> > <>
<> <> > <> If you have any update, please don't hesitate to let me know.
<> <> > <>
<> <> > <> Best regards,
<> <> > <>
<> <> > <> Robert Li(MSFT)
<> <> > <>
<

.

Relevant Pages

  • RE: win 98 dst question
    ... you can also ask CSS for more help. ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ...
    (microsoft.public.windows.server.sbs)
  • Re: Companyweb - Cannot complete this action
    ... It might be some known issue on WSS site, We want to know after you contact ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ...
    (microsoft.public.windows.server.sbs)
  • Re: Tape Drive issue
    ... hotfix from CSS will not be charged. ... How you resolved your backup issue? ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ...
    (microsoft.public.windows.server.sbs)
  • RE: Backup Failing
    ... I am glad to hear that after you applied the hotfix again, ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ...
    (microsoft.public.windows.server.sbs)
  • RE: Routing and Remote Access
    ... you need to call our CSS support. ... Microsoft CSS Online Newsgroup Support ... This newsgroup only focuses on SBS technical issues. ...
    (microsoft.public.windows.server.sbs)
Loading