RE: OWA Not working Page not Found

Hello Brent,

Thank you for your kind update.

I agree with you, this is a complex issue. I believe the case engineer will
help you to resolve this issue.

I'm sorry I have no permission to query the case queue. I cannot get any
update of this issue.

Since you had create a case to work on this issue, please carryout
troubleshooting with the case engineer. I would be appreciate and think it
is a more effective ways.

Please do not hesitate to post in this great newsgroup if you need any
assistance in the future. I look forward to working with you again.

Thank you and have a nice day,

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

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--------------------
| Thread-Topic: OWA Not working Page not Found
| thread-index: AcfSr7Csy8wPaRZUSfyiPeT8kLCuCw==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?QnJlbnQgS2VubmVkeQ==?=
<BrentKennedy@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <C0932DA4-BDC3-48B1-A277-27B1E171ED07@xxxxxxxxxxxxx>
<7yVgE5A0HHA.4844@xxxxxxxxxxxxxxxxxxxxxx>
<77CCCB00-4A7A-49E9-AACC-05FDD3467922@xxxxxxxxxxxxx>
<N3oL4Ap0HHA.6140@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: OWA Not working Page not Found
| Date: Mon, 30 Jul 2007 06:44:02 -0700
| Lines: 318
| Message-ID: <FAE411A4-1BA6-4B04-AEA2-210CCA03D1E4@xxxxxxxxxxxxx>
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| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
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|
| That was one of the first things i tried. Another suggestion i received
was
| to reinstall IIS and exchange. I tried following the KB for that but ran
| into issues.
|
| I called MS SBS Support and opened a case with them. They spent about 10
| hours on the phone with me trying various fixes and were actually able to
| reinstall exchange and iis after several tries. OWA was still not
working
| when i got off the phone but we did not get the same error as before, so
i
| assume it was a setting.
|
| Case# SRX070727602345 if you want to take a look.
|
| I am going to call them shortly to get the status as i had to leave at
6am.
|
| -Brent
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Customer,
| >
| > Thank you for kind update.
| >
| > Since the previous steps cannot resolve your issue, I would like to
suggest
| > you reset the Exchange OWA virtual directories on SBS:
| >
| > Note: if you had already perform the steps in this KB, please try to
| > confirm the steps.
| >
| > How to reset the default virtual directories that are required to
provide
| > Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access
services
| > in Exchange Server 2003
| > http://support.microsoft.com/?id=883380
| >
| > I. Rest OWA virtual directories
| > 1. Install the IIS 6.0 Resource Kit Tools. To obtain the IIS 6.0
Resource
| > Kit Tools, visit the following Microsoft Web site:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyID=56FC92EE-A71A-4C73-
| > B628-ADE629C89499&displaylang=en
| > Note If you do not want to install all the IIS tools on your computer,
you
| > can install only the Metabase Explorer 1.6 component. To do this,
follow
| > these steps:
| >
| > a. Double-click iis60rkt.exe, and then follow the instructions that
are on
| > your screen until you reach the Setup Type page of the IIS 6.0 Resource
Kit
| > Tools Setup Wizard.
| > b. On the Setup Type page, click Custom, and the click Next.
| > c. Click to clear all the IIS Resource Kit Tools and components check
| > boxes except the Metabase Explorer 1.6 check box.
| > d. Click Next, and then click Finish.
| >
| > 2. Back up your IIS metabase. To do this, follow these steps:
| > a. Start IIS Manager.
| > b. Right-click Default Web Site, point to All Tasks, and then click
Save
| > Configuration to a File.
| > c. In the Save Configuration to a File dialog box, type a
configuration
| > name in the File name input box, and then click OK.
| >
| > 3. Delete the virtual directories for Outlook Web Access. To do this,
| > expand the Default Web Site in the left pane of IIS Manager,
right-click
| > Exadmin, and then click Delete. Click Yes when you are prompted with
the
| > question of whether you want to delete this item.
| >
| > Repeat this step for the following virtual directories:
| > Exchange
| > ExchWeb
| > Microsoft-Server-ActiveSync
| > OMA
| > Public
| >
| > 4. Quit IIS Manager.
| > 5. Click Start, point to All Programs, point to IIS Resources, point
to
| > Metabase Explorer, and then click Metabase Explorer.
| > 6. Expand LM, right-click DS2MB, and then click Delete. Click Yes when
you
| > are prompted with the question of whether you want to delete this key
and
| > all subkeys.
| > 7. Quit IIS Metabase Explorer.
| > 8. Click Start, point to All Programs, point to Administrative Tools,
and
| > then click Services.
| > 9. To restart the Microsoft Exchange System Attendant service, follow
| > these steps:
| > a. Click Start, click Run, type services.msc , and then click OK.
| > b. Right-click Microsoft Exchange System Attendant, and then click
| > Restart.
| > c. When you are prompted to restart the dependant Exchange Server
| > services, click Yes.
| >
| > Note When you restart the Microsoft Exchange System Attendant service,
the
| > Microsoft Exchange Information Store service is also restarted. In this
| > scenario, your Exchange Server users lose connectivity to their
Exchange
| > Server mailboxes.
| > The virtual directories are re-created. To verify that the virtual
| > directories are re-created, start IIS Manager, and then view the
Default
| > Web site folder.
| >
| > Important If the virtual directories are not re-created after 15
minutes,
| > restart your computer.
| > 10. Reset the access permissions to Anonymous. To do this, follow
these
| > steps:
| > a. Start IIS Manager, right-click ExchWeb, click Properties, and then
| > click the Directory Security tab.
| > b. Under Authentication and access control click Edit, and then verify
| > that the Enable anonymous access check box is turned on.
| > c. Click to select the Integrated Windows authentication check box,
click
| > OK, and then click Apply.
| > d. If you an Inheritance Overrides dialog box appears, click Select
All,
| > and then click OK.
| > e. Under Authentication and access control, click Edit, and then click
to
| > clear the Integrated Windows authentication check box.
| > f. Click OK two times, and then quit IIS Manager.
| >
| > Use a Web browser to verify that you can connect to your Outlook Web
Access
| > server. If you are also running other mobility services, verify that
you
| > can connect to these services by using an appropriate client.
| >
| > II. This issue may relate to some antivirus or anti-spam filter on this
| > issue. Therefore, I suggest you disable any anti-spam and anti-virus
| > software on SBS and client computer. Then test this issue.
| >
| > III. If the issue persists, please try to do clean boot on SBS and
client
| > computer at same time to narrow down this issue:
| >
| > To clean boot the problematic computer, please use the steps below:
| > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
| > (without the quotation marks). Click OK.
| >
| > b. In the System Configuration Utility (MSConfig) window, click to
select
| > the Selective Startup button.
| >
| > c. Click to clear the check mark from the "Load startup items" below
| > Selective Startup.
| >
| > d. Click the Services tab, click to check the "Hide All Microsoft
Services"
| > box, and remove all the check marks from the remained Non-Microsoft
| > Services. Please note that the Exchange services could be marked as
| > non-Microsoft. Please do not disable those services.
| >
| > e. Click OK to close the MSConfig window. Click Yes when you are asked
to
| > restart your computer in order to enable the changes.
| >
| > f. After restarting, please check whether this issue will reoccur.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > kindly help me collect some information for further investigation:
| >
| > 1. Please try to create a new user account, then access its OWA. Do you
get
| > the same error?
| >
| > 2. Please capture screenshots on the error 404 page and send the
pictures
| > to me at v-terliu@xxxxxxxxxxxxx
| >
| > 3. Gather IIS log:
| >
| > a. Open IIS snap-in.
| >
| > b. Right click Default Web Site and click Properties.
| >
| > c. Uncheck the "Enable Logging" box and click Apply.
| >
| > d. Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files
to a
| > backup location.
| >
| > e. Check "Enable Logging" box and click OK.
| >
| > f. Run IISReset command.
| >
| > g. Reproduce the problem and send the log file in
| > C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.
| >
| > 4. Gather IIS Metabase:
| >
| > 1) Download the IIS Resource Kit tools from the following page:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
| > B628-ADE629C89499&displaylang=en
| >
| > 2) Install it, run MBExplorer (Metabase Explorer)
| >
| > 3) Right click the "LM" node and choose "Export to file".
| >
| > 4) Specify a file name, specify the password and finish the export.
| >
| > 5) Send the file and the password to v-terliu@xxxxxxxxxxxxx
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: OWA Not working Page not Found
| > | thread-index: AcfQWlbz9qU4F4rDQ1e3e3hZAuEZ6g==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?QnJlbnQgS2VubmVkeQ==?=
| > <BrentKennedy@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <C0932DA4-BDC3-48B1-A277-27B1E171ED07@xxxxxxxxxxxxx>
| > <7yVgE5A0HHA.4844@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: OWA Not working Page not Found
| > | Date: Fri, 27 Jul 2007 07:28:02 -0700
| > | Lines: 256
| > | Message-ID: <77CCCB00-4A7A-49E9-AACC-05FDD3467922@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:52867
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Let me clarify:
| > | I get a "page not found" after i login to OWA.
| > |
| > | So when i go to https://serverip/exchange from the server itself or a
| > client
| > | machine, i get the OWA form based login. I then login with just the
user
| > | name and password. After i hit the login button, i get a page with
two
| > | frames and the two frames have pages in them, each says "page not
found".
| > I
| > | see the colored bar that splits the page normally, its just the pages
in
| > each
| > | frame say page not found.
| > |
| > | 1. I checked on that: Currently the smtp address that is bolded is
| > | "bktest@xxxxxxxxxxxxxxxxxxxxxx". The "bktest@xxxxxxxxx" smtp address
is
| > not
| > | bolded but is the servers local domain. I have a test server setup
with
| > a
| > | local and web domain and the web domain as bolded, works fine.
| > |
| > | I also tried to login with bktest@xxxxxxxxx and that also produces
the
| > page
| > | not found. Now currently the servers default domain in the IIS
security
| > | configuration is setup as " \ ". Which i would assume would log the
| > user in
| > | automatically as bktest@xxxxxxxxxx
| > |
| > | 2. Share point is installed on the server, but not the IIS default
| > website.
| > | When i tried to follow the directions in that KB i stopped at the
part
| > where
| > | you edit the default website via the sharepoint administrator. When
i
| > click
| > | on the default website i get a help page that tells me i need to run
a
| > | command from the command prompt to install share point on that
website.
| > So i
| > | figured sharepoint was not installed on the default website.
| > |
| > | 3. There is no proxy installed. I am accessing the machine directly
from
| > | the console and clients. Liike i said, i can bring up the exchange
owa
| > login
| > | page, its just once i login, i get two frames with page not found in
each
| > | frame.
| > |
| > | Any ideas?
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Brent,
| > | >
| > | > Thank you for posting here.
| > | >
| > | > According to your description, I understand that you get "page not
| > found"
| > | > error when you access OWA. If I have misunderstood the problem,
please
| > | > don't hesitate to let me know.
| > | >
| > | > Based on my research, there are many probably causes refer to this
| > issue. I
| > | > suggest we try the following steps to see if we can resolve this
issue:
| > | >
| > | > I. This issue occurs if the user account that you used to log on to
OWA
| > | > does not have an appropriate Simple Mail Transfer Protocol (SMTP)
| > address.
| > | >
| > | > To resolve this issue, obtain the latest service pack for Exchange
| > Server
| > | > 2003. For more information, click the following article number to
view
| > the
| > | > article in the Microsoft Knowledge Base:
| > | > 836993 How to obtain the latest service packs for Exchange Server
2003
|

.

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