RE: VBScript: Remote Desktop Disconnected

Hello Jim,

Thank you for posting here.

From your post, I understand that when attempting to connect to the
computers via RWW, following error message was received:

VBScript: Remote Desktop Disconnected
The client could not connect to the remote computer. Remote connections
might not be enabled or the computer might be to busy to accept new
connections. It is also possible that network problems are preventing your
connection.

If I have misunderstood your concern, please feel free to correct me.

This issue can most likely be caused by that the port 4125 is blocked. It
is either on the SBS server or on the remote client workstation you used to
connect to RWW.

I understand that you have run CEICW and the issue persists. But in order
to keep track of the troubleshooting, I suggest you double confirm it:

Re-running CEICW on SBS server:
=============================
Let's re-run CEICW to reset the network configuration. Please refer to
following article to do this.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

If the issue persists, let's move on:

1. If you have hardware firewall in front of your SBS server, please make
sure you have forward TCP port 4125 inbound to SBS server.

2. If you have installed ISA on SBS server, please make sure you have the
port 4125 inbound enabled.

3. Please make sure the remote client computer which is trying to access
the RWW is not behind the firewall and 4125 port outgoing is allowed.

828053 ISA Server prevents connection to a remote desktop when you connect
http://support.microsoft.com/?id=828053

I hope the above information is helpful. However, if the issue persists,
please gather following information for me:

1. Please click Start-->Run, type mstsc and click OK. Connect the computer
directly inside SBS Lan network, is there any issue?

2. Are all the servers and all the client workstations unable to be
connected?

3. Please access the RWW inside your LAN by https://SBSServerName/remote.
Can this issue be reproduced?

4. If it is convenient, please take following test:

Test
====
Please connect a computer to the external network adapter of the SBS server
and check if the issue persists on this computer.

5. Please download the MPS Report tool from the following link and run it
on both the SBS server and the problematic client workstations, then send
the generated CAB file to my mailbox v-mzhuan@xxxxxxxxxxxxx for further
investigation so that we can find what the root cause is:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

For your information:
http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
88B7-F9C79B7306C0&displaylang=en

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

.

Relevant Pages

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