Created a new mailbox but can't access it via Outlook or OWA

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For some reason any new user account I set up in AD and create the
associated exchange mailbox the user subsequently cannot access their
mailbox in either Outlook 2003 or via OWA.

In Outlook 2003 I receive a message saying "The name could not be
matched to a name in the address list."


In Outlook web access I just get the username/password box
repeatedly.


This happens for all new users that I create.I havent installed any
updates recently nor have any permission changes been implemented.


It seems like a permission issue somewhere but I'm not sure what to
try next.

We're using SBS 2003


any ideas??

.

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