RE: Information Store Recovery

Hello Customer,

Thank you for posting here.

From your post, I understand that after recovering the information store
from the back up files, there are two entries for each use. After running
cleanup agent, the entries you want are marked with a red x. If I have
misunderstood your concern, please feel free to correct me.

Before we start, I would like to confirm that how you backed up the
information store before? NTbackup? SBSbackup? Or using some third party
backup tools?

If you used recovery storage groups in Exchange 2003, I suggest you refer
to following article to restore the data:

How to use Recovery Storage Groups in Exchange Server 2003
http://support.microsoft.com/kb/824126/

If you only backed up the files, I suggest you perform following steps to
restore the information store again and check if the issue persists:

Step 1: Dismount the database
===================
a. Start Exchange System Manager.
b. Expand Servers, and then expand YourServerName and the storage group.

c. Right-click Mailbox Store, and then click Dismount Store.
d. Click Yes when you are prompted to continue.

e. Right-click Mailbox Store, and then click Properties.
f. Click the Database tab, and then click to select the This database can
be overwritten by a restore check box.

g. Click OK.
h. Quit Exchange System Manager.

Step 2: Clear the MDBDATA folder
====================
Please move all the files in MDBDATA folder to another folder.

Step 3: Restore the database from the backup files.
======================
Please restore all the files backed up from the MDBDATA folder before to
the MDBDATA folder.

Step 4: Mount the database
===================
a. Start Exchange System Manager.
b. Expand Administrative Groups, and then expand AdministrativeGroupName.
c. Expand Servers, expand YourServerName, and then expand
YourStorageGroupName.
d. Right-click Mailbox Store, and then click Mount Store.
e. Click OK when you receive the message that indicates that the store
successfully mounted.

In Exchange, we recommend using exmerge.exe to backup the signle mailbox.
To do so, please refer to the following Microsoft Knowledge Base article:

823176 HOW TO: Recover or Restore a Single Mailbox in Exchange Server 2003
http://support.microsoft.com/?id=823176

For more information regarding exmerge, see:

292509 How to configure an account to use ExMerge on Exchange Server
http://support.microsoft.com/?id=292509

174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
Information
http://support.microsoft.com/?id=174197

I hope the above information is helpful. If the issue persists, please
download and run the setup MPS report tool on the SBS 2003 server.

a. Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.exe to download the file.
b. Run the MPSRPT_SETUPPerf.exe on the server box.
c. Wait for 10~15 minutes.
d. Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Setup\Reports\cab
e. Send the .cab file to my mailbox: v-mzhuan@xxxxxxxxxxxxx

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

.

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