RE: Disconnect Devices Problem
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Fri, 27 Jul 2007 04:11:44 GMT
Hi Richard,
Thanks for posting in our newsgroup and also for Andy's input.
From you your description, I know that the mapped drive and printer onWindows XP are no longer connected or visible after some time. If I am not
right, please don't hesitate to let me know.
Please let me know the following to make the situation more clearly:
1. In the sentence below:
"After some time, when the user tries to open a file or print they notice
that some mapped drives are not in a "disconnected " state"
Should this be "some mapped drives are in a "disconnected " state" ?
2. Can you see any error messages when the mapped drive is lost?
Please on my research on this issue, please take the following steps:
Step 1: When the mapped drive is disconnected, can you ping the computer on
which the files are shared?
Step 2: Please make a clean boot on the Windows XP client to make sure the
problem is not caused third party software:
1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.
Step 3: In addition, this issue also may be caused by Symantec Antivirus
software. You may refer to the following link to see whether the issue can
be resolved:
Mapped network drives are disabled or disappear after installing Symantec
AntiVirus 10.x or Symantec Client Security 3.x
http://entkb.symantec.com/security/output/n2005060713011748.html
Step 4: Use the following command to create mapped drive, will the same
issue reoccur?
net use /persistent:yes
More information:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-
us/net_use.mspx?mfr=true
Step 5: The issue may happen if the Power Saving feature is enabled on the
client's network card. Please check the following:
1. Go to the client. Open Device Manager (Right-click My Computer, and
click Manage and then locate the Device Manager branch).
2. Right-click your network card under the "network adapters" branch, and
click Properties.
3. Click the "Power Management" tab, and clear the check beside "Allow the
computer to turn off this device to save power".
Since only one Windows XP client have this issue, this may be a client side
issue.
More information:
Mapped Drive Connection to Network Share May Be Lost
http://support.microsoft.com/?id=297684
If the problem persists help me collect the following information for
further research:
MPS Report on the problematic Windows XP.
1. Download the MPSRPT_NETWORK.EXE from the following link and then run
this tool to gather some information from the problematic computer:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
2. Double-click on the MPSRPT_NETWORK.EXE file.
[Note] This process may take some time; however, it will not have a
negative effect on the performance.
3. A CAB file will be generated in the
%systemroot%\MPSReports\Network\Reports\Cab directory called
%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool.
4. Please send the CAB to v-robeli@xxxxxxxxxxxxx with subject:
40001978-Disconnect Devices Problem.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
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<Subject: Disconnect Devices Problem
<Date: Thu, 26 Jul 2007 08:44:03 -0700
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<I have a single Win XP Pro client with mapped drives and printers. After
<some time, when the user tries to open a file or print they notice that
some
<mapped drives are not in a "disconnected" state and when they look at
their
<printers that most of their mapped printers are not even visible. This
<client is on an SBS 2003 Prem setup as a client. This only happens to
this
<one machine on the network and it happens no matter who is logged in.
What
<is going on? How do I diagnose and fix? Could it possibly be some GPO
<policy if the user is logged on to another machine at that time?
<
<Thanks!
<
<-Richard K
<
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