RE: SBS FAX and Internet Explorer printing problems
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Fri, 27 Jul 2007 02:25:54 GMT
Hi Ralph,
Thanks for your reply.
I'd be appriciated if you could help me collect the following information
for further research:
1. Screen shot of the error message when printing.
2. System Log in the problematic workstation.
1) Click Start -> Run, type EVENTVWR.MSC and click OK.
2) Right click the System Event, select Save Log File as, save it to .evt
file.
3) Email me the file
Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
39989948-SBS FAX and Internet Explorer printing problems.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<Thread-Topic: SBS FAX and Internet Explorer printing problems
<thread-index: AcfPxfywPxFXAFWzSxyZjGrNP6KD3A==
<X-WBNR-Posting-Host: 207.46.192.207
<From: =?Utf-8?B?UmFscGggQmFzaGlvdW0gTUQ=?=
<RalphBashioumMD@xxxxxxxxxxxxxxxxxxxxxxxxx>
<References: <CD9DABBC-D122-46A9-9DCE-98C2CB5A1C2D@xxxxxxxxxxxxx>
<MZH#$szzHHA.4200@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: RE: SBS FAX and Internet Explorer printing problems
<Date: Thu, 26 Jul 2007 13:46:05 -0700
<Lines: 156
<Message-ID: <7C9E369C-94E4-44DD-85DE-8F1D252F6A02@xxxxxxxxxxxxx>
<MIME-Version: 1.0
<Content-Type: text/plain;
< charset="Utf-8"
<Content-Transfer-Encoding: 7bit
<X-Newsreader: Microsoft CDO for Windows 2000
<Content-Class: urn:content-classes:message
<Importance: normal
<Priority: normal
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
<Newsgroups: microsoft.public.windows.server.sbs
<Path: TK2MSFTNGHUB02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:52720
<NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Robert
<Many thanks for your rapid response. To answer your questions, we are
using
<IE 7 and this does occur with all web pages. I reset IE and tried the FAX
<software. The document printed to the FAX just fine without error
messages. I
<am trying to print to an HP Color Laserjet 2000n (JetDirect) printer on my
<network. My SBS 2003 server acts as the print server for the domain. This
<error occurs only when I print to the laserjet printers but not the other
<"print to file" printers (Acrobat Distiller or Microsoft Office Document
<Image Writer). I would like to keep the SBS server as my print server
since I
<would rather not have to set up each work station separately.
<--
<Ralph Bashioum MD MCSE
<
<
<"Robert Li [MSFT]" wrote:
<
<> Hello Ralph,
<>
<> Thanks for posting in our newsgroup.
<>
<> From your description, I know that after you install SBS share fax on 2
<> Windows XP workstations, printing from IE doesn't work. If I
misunderstand
<> your concern, please don't hesitate to let me know.
<>
<> Please let me know the following:
<>
<> 1. which version of IE you are using, IE 6 or IE 7?
<> 2. Does the issue occur on all web pages when you try to print?
<>
<> Based on my research on this issue, I'd like to give you the following
<> suggestions:
<>
<> Step 1: Please check which print you are using when printing:
<>
<> If you ran the connectcomputer wizard to join client to the SBS domain,
<> Widnows Small Business Server 2003 adds a printer published in Active
<> Directory to client computers running Windows XP Professional or Windows
<> 2000 Professional.
<>
<> 1. Open IE, click File/Print.
<> 2. If you have more than one printers in the list, please click the fax
<> printer and then click print, what's the result?
<>
<> Step 2: Please reset your IE and try again.
<>
<> If you use IE 7, please take the steps in the following article:
<>
<> How to use Reset Internet Explorer Settings (RIES)
<> http://support.microsoft.com/kb/923737
<>
<> If you use IE 6:
<>
<> 1. Click Tools' Internet Options.
<> 2. On the General tab, click to delete history, cookie and temporary
files.
<> 3. Disable all third party Add-ons
<>
<> 1) Open Internet Explorer and click Tools/ Internet Options.
<> 2) On the Program tab, click Manage Add-ons.
<> 3) Disable all third party Add-ons.
<> 4) Try again.
<>
<> If the problem persists, please help me collect the following
information
<> for further research:
<>
<> 1. Screen shot of the error message when printing.
<>
<> 2. System Log in the problematic workstation.
<>
<> 1) Click Start -> Run, type EVENTVWR.MSC and click OK.
<> 2) Right click the System Event, select Save Log File as, save it to
evt
<> file.
<> 3) Email me the file
<>
<> Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<> 39989948-SBS FAX and Internet Explorer printing problems.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <Thread-Topic: SBS FAX and Internet Explorer printing problems
<> <thread-index: AcfOvESt+vpmSojFS12BwTNV7DPLJQ==
<> <X-WBNR-Posting-Host: 207.46.192.207
<> <From: =?Utf-8?B?UmFscGggQmFzaGlvdW0gTUQ=?=
<> <RalphBashioumMD@xxxxxxxxxxxxxxxxxxxxxxxxx>
<> <Subject: SBS FAX and Internet Explorer printing problems
<> <Date: Wed, 25 Jul 2007 06:04:00 -0700
<> <Lines: 9
<> <Message-ID: <CD9DABBC-D122-46A9-9DCE-98C2CB5A1C2D@xxxxxxxxxxxxx>
<> <MIME-Version: 1.0
<> <Content-Type: text/plain;
<> < charset="Utf-8"
<> <Content-Transfer-Encoding: 7bit
<> <X-Newsreader: Microsoft CDO for Windows 2000
<> <Content-Class: urn:content-classes:message
<> <Importance: normal
<> <Priority: normal
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Path: TK2MSFTNGHUB02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:52448
<> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <I have installed SBS 2003 and made this my print server as well. When
the
<> FAX
<> <printer is set up on two of my workstations, printing from Internet
<> Explorer
<> <has not worked. I receive the genreic error message stating that
Microsoft
<> <needs to be notified. Other workstations on the network which have not
had
<> <SBS FAX service used or set up are not affected. All work stations use
<> <windows XP and MS Office 2003. Printing from MS Office is not a
problem.
<> Any
<> <and all help is appreciated. Good thoughts.
<> <--
<> <Ralph Bashioum MD
<> <
<>
<>
<
.
- References:
- RE: SBS FAX and Internet Explorer printing problems
- From: Robert Li [MSFT]
- RE: SBS FAX and Internet Explorer printing problems
- From: Ralph Bashioum MD
- RE: SBS FAX and Internet Explorer printing problems
- Prev by Date: RE: fax printer disappeared from sbs 2003
- Next by Date: Re: Reseting group policies
- Previous by thread: RE: SBS FAX and Internet Explorer printing problems
- Next by thread: RE: Network Access in WSBS
- Index(es):
Relevant Pages
|
Loading
