RE: Server Management Backup Page Not Found

Hello Sam,

Thank you for kind update.

From your reply, you mentioned "We do not find "Backup" "Monitoring" under
Default Web Site." At this point, let's try the following steps to
reinstall backup and monitoring components.

Reinstall backup component:
===================
Perform a full backup of the SBS server. After that launching the
integrated setup from Add/Remove components and reinstall the backup will
not affect the other components on the SBS server. In addition, please do
not run it through your SBS CD 1 since it brings up the OS setup of SBS.
Please run it from Add/remove components.

1. Click Start, click Control Panel, and then click Add or Remove Programs.
2. Select Windows Small Business Server 2003 and then click Change/Remove.
The Setup Wizard appears.
3. Click Next to start the wizard.
4. On the Windows Configuration page, click Next.
5. On the Component Selection page, Select Reinstall next to Server Tools.
Select None next to Intranet, Monitoring, Networking, Administration, and
Client Deployment.
6. On the Component Summary page, click Next.
7. Click Finish.

Note, if you applied SP1, and the prompt appears, insert a disc for Windows
Small Business Server 2003 with Service Pack 1. To resolve this problem, we
need follow these steps:

1. Start a cmd prompt and change directory to the SP1 download folder (or
the SBS03_SP1 folder on the SBS SP1 PKG_CD2).
2. Type "SBS2003-KB885918-SP1-X86-ENU.EXE /x" (with no quotation marks) and
press Enter.
3. Specifying a path for the extracted files (such as C:\SBSSP1).
4. Insert the original SBS (non-SP1) Disc 3 into the CDROM.
5. Copy all the folders and the files from the
<CDROM>:\SBS\CLIENTAPPS\SHAREPT folder to the
C:\SBSSP1\cd3\sbs\clientapps\sharept folder.
6. Run the SBS Integrated Setup, and when the setup program prompts for the
CD3, point it to the cd3 folder created in the previous step.

Reinstall Monitoring component:
=====================
Note: Please make a full backup of the SBS 2003 server before the following
steps.

I. Uninstall Monitoring

a. Click Start, click Control Panel, and then click Add or Remove
Programs.
b. Select Windows Small Business Server 2003 and then click
Change/Remove. The Setup Wizard appears.
c. Click Next to start the wizard.
d. On the Windows Configuration page, click Next.
e. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Remove, and
then click Next.
f. On the Component Summary page, click Next.
g. Click Finish.

II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)

In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
(SBSMONITORING) and then click Remove. A dialog box appears. To confirm
that you want to remove, click Yes.

III. Rename the folder

Start Windows Explorer, and then locate and rename the following folder:

C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING

to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING

IV. Use Registry Editor to delete the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring

V. Install the Monitoring component

a. In Add or Remove Programs, select Windows Small Business Server
2003 and then click Change/Remove. The Setup Wizard appears.
b. Click Next.
c. On the Windows Configuration page, click Next.
d. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Install, and
then click Next.
e. On the Logon Information page, click Next.
f. On the Component Summary page, click Next.
g. Click Finish.

Once the SBS Integrated Setup finishes, we need to reinstall SBS SP1. We
may also want to run the CEICW to ensure the IIS settings are correct.

Downloading and Installing Windows Small Business Server 2003 Service Pack 1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Please capture screenshots on the Monitoring & Reporting and Backup info
in server management, then send the pictures to me at v-terliu@xxxxxxxxxxxxx

2. Gather IIS Metabase:

1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en

2) Install it, run MBExplorer (Metabase Explorer)

3) Right click the "LM" node and choose "Export to file".

4) Specify a file name, specify the password and finish the export.

5) Send the file and the password to v-terliu@xxxxxxxxxxxxx

3. Please send me the Network MPS report.

a. Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE. to download the file.
b. Run the MPSRPT_NETWORK.EXE on the server box.
c. Wait for 10~15 minutes.
d. Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Network\Reports\cab\
e. Send the .cab file directly to me

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Server Management Backup Page Not Found
| thread-index: AcfO0hBLmVmbcSZMR1mCGmXIZqiB3w==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?U2Ft?= <Sam@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <00C257C9-6FB2-496E-BC8D-3A3085504D24@xxxxxxxxxxxxx>
<$tI9uWqzHHA.4844@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Server Management Backup Page Not Found
| Date: Wed, 25 Jul 2007 08:40:01 -0700
| Lines: 237
| Message-ID: <C91EA187-0059-488E-B63F-1C6BFD15F07B@xxxxxxxxxxxxx>
| MIME-Version: 1.0
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| charset="Utf-8"
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| Newsgroups: microsoft.public.windows.server.sbs
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| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Terence,
| Many thanks for your quick response.
| Iâ??ve gone through the things you suggested:
|
| 1. MSSQL$SBSMONITORING is started.
| 2. I went to IIS. In default website properties on the website tab I
went
| to Advanced next to IP Address. I had the following settings under IP
| Address and TCP Port:
| Default 80
| 127.0.0.1 80
| 192.168.100.2 80
| 217.41.28.26 80
|
| None of them had anything under the host header value. I didnâ??t want
to
| delete anything from this area as I donâ??t know enough about it.
|
| 3. I opened inetmgr. Double clicked the server name. Clicked â??Web
Sitesâ??.
| Double clicked Default Web Site. There is no folder (virtual directory)
| called Monitoring. There is also no folder called Backup. Please let me
| know the best way to create them.
|
| As I got this far and hit a problem I didnâ??t look through any of your
other
| suggestions. Iâ??d be grateful for any help you can provide.
|
| Best Regards,
|
| Sam
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Sam,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand that the Monitoring &
Reporting
| > and Backup info in server management do not work. If I have
misunderstood
| > the problem, please don't hesitate to let me know.
| >
| > Based on my research, I suggest we try the following steps to see if we
can
| > resolve this issue:
| >
| > 1. Open services.msc and check if the MSSQL$SBSMONITORING service is
| > started. If it is stopped, open it, make sure its startup type is set
as
| > "Automatic", go to "Log on" and make sure it is using the "Local System
| > account". Then start the service and check if everything is OK.
| >
| > 2. Make sure no host header is assigned to the Default Web Site. When
you
| > look at the IIS, Default Website, WebSite tab, Advanced. You should
have
| > "Default" as the IP address, 80 and the TCP port, nothing for the Host
| > header value. If the settings are not right, correct them and restart
the
| > Default Web Site.
| >
| > 3. Please follow the steps below to check whether the Monitoring
Virtual
| > Directory in IIS is OK.
| > a. Run inetmgr.
| > b. Go to Default Web Site/Monitoring.
| > c. Right click Backup and click Properties.
| > d. Under "Virtual Directory" tab, you're pointing to C:\Inetpub\
| > Monitoring. And you're using DefaultAppPool.
| > e. Under Documents tab, the order of the default content page is
| > Default.htm; Default.asp; index.htm; iisstart.htm; Default.aspx.
| > f. Under "Directory Security" tab, click Edit under Authentication and
| > access control.
| > g. Make sure that Integrated Windows authentication has been checked.
| >
| > Note: Please do the same check of the backup Virtual Directory.
| >
| > 4. Also I want to confirm that you backup the server by running the
Backup
| > Wizard to schedule the backups. If this is your case, this problem can
be
| > caused by the task "Back Up Small Business Server" is deleted manually
from
| > Scheduled Tasks, if you use schedule backup which is created by backup
| > wizard.
| >
| > To resolve this issue, please re-schedule the backup task. If you want
SBS
| > to backup the server, please re-run Backup Configuration Wizard (Server
| > Management -> Backup -> Configure Backup) and select "Change existing
| > backup settings" to let the wizard recreate the task. If you do not
want
| > SBS to backup the server, please select "Do not use Small Business
Server
| > backup".
| >
| > In addition, you can also correct this by changing the following reg
key.
| >
| > Key name:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Backup\
| > Key Value: Backup Configuration
| > Key Data: it should be "1" originally. Please change it to "2"
| >
| > After the changing, please reopen your backup snap-in and re-schedule
the
| > backup task again.
| >
| > If the issue still occurs, I would suggest you do the following steps
to
| > reinstall the SBS Monitoring component:
| >
| > a. Uninstall monitoring using SBS integrated setup.
| >
| > b. Go to IIS Default Website, delete Monitoring.
| >
| > c. Rename Program Files\Microsoft Windows Small Business
Server\Monitoring
| > to Monitoring.old.
| >
| > d. Disable any third party applications and services.
| >
| > e. Rerun SBS integrated setup to install Monitoring.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > kindly help me collect some information for further investigation:
| >
| > 1. Please capture screenshots on the Monitoring & Reporting and Backup
info
| > in server management, then send the pictures to me at
v-terliu@xxxxxxxxxxxxx
| >
| > 2. Gather IIS Metabase:
| >
| > 1) Download the IIS Resource Kit tools from the following page:
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
| > B628-ADE629C89499&displaylang=en
| >
| > 2) Install it, run MBExplorer (Metabase Explorer)
| >
| > 3) Right click the "LM" node and choose "Export to file".
| >
| > 4) Specify a file name, specify the password and finish the export.
| >
| > 5) Send the file and the password to v-terliu@xxxxxxxxxxxxx
| >
| > 3. Please send me the Network MPS report.
| >
| > a. Visit
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE. to download the file.
| > b. Run the MPSRPT_NETWORK.EXE on the server box.
| > c. Wait for 10~15 minutes.
| > d. Open Windows explorer, navigate to
| > %SYSTEMROOT%\MPSReports\Network\Reports\cab\
| > e. Send the .cab file directly to me
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Server Management Backup Page Not Found
| > | thread-index: AcfODe0j6YpUnJHZQ+ycz0pI6yOD7A==
| > | X-WBNR-Posting-Host: 207.46.193.207
| > | From: =?Utf-8?B?U2Ft?= <Sam@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Server Management Backup Page Not Found
| > | Date: Tue, 24 Jul 2007 09:16:01 -0700
| > | Lines: 29
| > | Message-ID: <00C257C9-6FB2-496E-BC8D-3A3085504D24@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 8bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:52249
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | We've had this problem for some months now and our IT Consultant has
been
| > | unable to come up with a solution - hence posting here to hopefully
get
| > some
| > | help with it. (As a small company we don't have a dedicated IT Team,
and
| > | whilst I know quite a bit of IT my server knowledge is still limited
so
| > | please bear with me!)
| > |
| > | We're running Windows Small Business Server 2003
| > | From Server Management, clicking on Backup results in the following
| > message
| > | being displayed, where the backup details should be:
| > | The page cannot be found
| > | HTTP Error 404 - File or directory not found.
| > | Internet Information Services (IIS)
| > |
| > | I've done various searches on the internet trying to find a solution,
but
| > | they all seem to be slightly different problems to the one I have.
I've
| > | looked at kb article 842693 (You receive a ââ?¬Å?HTTP 400 - Bad
Request"
| > error
| > | message when you try to use the Monitoring and Reporting snap-in or
the
| > | Backup snap-in on a Windows Small Business Server 2003-based computer)
| > | As a result of the article I checked to make sure that the default
| > website
| > | had nothing in the host header value box (it didn't).
| > |
| > | Our company website works fine, all other connections to the internet
| > have
| > | no problems, emails are coming and going. The only other item that
isn't
| > | working is the Monitoring & Reporting part of server management (with
a
| > | different error message) but for now I'd like to get the backup view
| > working.
| > |
| > | I just installed the Windows Server 2003 Service Pack 2 (32-bit x86)
and
| > had
| > | hoped it may fix the problem but unfortunately not. Any ideas on
| > something
| > | fairly simple to get it back up and running?
| > |
| >
| >
|

.

Relevant Pages

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